Sims 4 PC Landlord pack

Whenever an event pops up that something needs repairing, I head straight to my tenants address and fix it however it keeps saying I’ve failed and the repairs weren’t made. I do daily maintenance and inspections on all electrical and plumbing items I can and the maintenance report still says it’s poor and I’m getting bad feedback from my tenants, what is the point in this pack if it doesn’t work? I literally replaced two appliances that were broken too, a shower and a sink