Sims 4 traits gone!

This has been happening for a few weeks now. Every time I go into "new game" to make a new sim my traits are completely GONE!!!! I have updated my game and got all of my old mods and cc out. still nothing. I have done everything and I can and I have even went on Facebook and went into my sim groups to get help. after I did EXACTLY what they told me. I soon knew it was a bug. Please fix this!!! i love the sims 4 and I have been really really patient with this bug but it's starting to get really annoying. PLEASE FIX THIS!!!!!!!!!!!!     Ps. this is my screenshot from last night.