Sims don't respond to annything

Hi, since the july 2024 update i have had the following issue (the recent patch did not fix it): whenever I play the game, I can click on every thing but my sims won't do annything. they will just keep standing moving a little in place. the task will not appear in the task bar, until i pause the time, then the task will appear. also the task appears when i click the 3 doted button. I also can't switch sims until i press pause or the 3 doted button. 

Has anybody else had this problem? does anybody know how to fix it?

I have no mods instaled, i have tried repairing the game, i have deleted all my game files but after making a completely new file the same problem persisted after about 10 minutes.