Xbox not saving game code 34

Explain it to me nice and slow - naturescapes sound is waking up someone sims in the comments below and you’re “investigating” that issue but several people post they can’t even SAVE THEIR PROGRESS ON CONSOLES & you just don’t care? I’ve spent over $2k on these expansion packs, kits, and stuff packs. We own every single one. We haven’t been able to play in over a week. I’ve lost a file that had 2 YEARS of play progression and a multigenerational sims family - it’s GONE. My daughter’s saves gone. Hours of work into remodeling homes, saved to my library and had to delete them to try something - ANYTHING to get the game to work. There’s no point in playing if we can’t save a game. It began with code 0, then 21, and now it’s 34. Affecting new saves and old saves. I have an Xbox Series X 2TB with 1.5 TB of free space (we only play Sims). My save under our player name has only 30 some MB.  This broke when YOU sent that update last week. Never had this issue before. Diabolical that you’re not even investigating this problem for console players. AND YES OUR GALLERY IS GONE AS WELL & since several console players are having the exact same issue it’s on YOU. I will NOT be buying the next expansion packs.