Xbox one loading screen is not moving at all

Every time I get into resume game it either doesn't load  (gets so far but then stops) or it does load but doesn't load  (again it goes so far then stops) when I click on my household. No mods, I have High School years, Get famous, My wedding stories, and Outdoor retreat. Also I can't access the gallery because I'm not online? The console is connected perfectly to the internet