[PS] Velvet Bow Heels & Sit Next to Me not available in Marketplace

I'm having the same issue! I restarted the game a few times to check and they still don't appear.

I’m on PlayStation 5 in Italy, no mod and no cc. 

It has not been resolved for consoles, or at least for me. Nothing shows under free or under my owned for the 2 new market place kits. I see 0 items related to the new release. I have restarted the game 3 times now. Only these 2 pop up under free and they are clearly, not free. 

I'm on ps5 and don't see the free make packs at all.  

I can't see the free maker packs on ps5 I closed game 2xs and nothing 

Same they are nowhere to be seen on the ps5 marketplace but why should I be surprised when I haven't even been able to save this mess of game since businesses and hobbies released

I’m on PS5. The “free” maker packs are not visible anywhere for me to actually claim them. I’ve reset, relaunched… searched the full catalogue multiple times. Possibly it’s the UI as there is a tab in the marketplace section that simply will NOT scroll down to the bottom of the page. I can only assume that’s where they are located. 

I have attempted to claim from the main menu but clicking on it does not bring me to the items I’m supposed to be able to claim. 

help please?? How am I supposed to claim something that is not visible within the browse or discover sections nor within the maker packs or free sections. 

thanks

same! I can’t find it :( I’m also on PlayStation 

SoanyaRose​ MamaRockit​ PocketThreadBear​ 

We're currently looking into this issue and gathering more information- while PlayStation+ is not required to access The Sims 4 or any of the online features like Marketplace, could you let me know if you have an active membership or not please? 

Yes, I pay annually for the premium PSN plus. 
I am connected to both my internet and EA. (If I wasn’t connected to EA I wouldn’t be able to see the gallery.) 

Regardless of have a PSN plus account.. the sims is still fully accessible without one.. on both Xbox and PlayStation. 

what’s not accessible without an PSN plus or gamepass is the CLOUD. Which only impacts the Sims when you need to retrieve a save you’ve accidentally overwritten or if you’re switching from one PlayStation to another PlayStation and want to transfer your saves/data from the game smoothly. 

An internet connection is needed for updates and gallery access. You must be connected to your EA account via the game on your system. 

Thanks for trying… I get it … these items should be visible for me to claim. A simple solution would be to ensure I’m connected to both the internet and EA. 

. 

Hey MamaRockit​, thanks for providing all of that information, it really helps us dive into these issues when we have as much info as possible.

Just for clarity, you do not need a PlayStation+ membership to access these free Maker Packs, we were just looking for any commonalities to provide the investigation teams to give them the best starting point for investigating why some players were unable to see these items. I'll edit my original message for clarity!