+No assistance from EA
Hi everyone, I hope this will be seen by someone from the assistance team. I purchased the sims 3 in 2023, everything was working well until I recently bought a new laptop. I installed the game, the same way I did with my older laptop, everything seemed to work properly until I went to launch the game. The first page of the sims comes up, and when I click on play, it brings me back to the EA app. This is an infinite loop: the sims page, play, the ea app, the sims page, play, the EA app. In conclusion, the game can't launch. I tried everything I could, the compatibility, desinstalling the EA app and the game, installing it back. It is always the same. I tried to contact EA with their assistance page, and they closed my demand wihout even reaching to me first. Obviously, there is no email on their page to contact them, so I truly am disappointed in their assistance service. Is there anyone who had that problem before? Any ideas on what is causing that infinite loop? Could someone from the assistance team contact me? Thank you!Solved46Views0likes2CommentsApp keeps crashing
The game suddenly gets disconnected even if I have a secure connection. I have already uninstalled and reinstalled the app and even restarted my device but same issue occurs. After a while, the game doesn’t load anymore. There was also a bug where my party that already ended more than a week ago keeps repeating every log in. This still occurred after the BTS. Hoping for these issues to be fixed.14Views0likes1CommentWhy the event hasn't started yet
The Sims Mobile event calendar said a treasure hunt event would start on September 9th. Today is September 10th and it hasn't started on my device yet. Plus, I suddenly found myself with some extra money (20k) and a notification that my artifacts, clues, and bunnies had been turned into simoleons. What is happening?26Views1like1CommentI can't see some of my friends' sims at parties.
Hi ,there is a long-standing bug in TSM that prevents us from seeing some of our friends' Sims at parties. Many players have this error. Now a very strange thing happened to me. My two friends were having parties now. At first I saw all four guest sims, but after about two hours I came back to the game and the guest sims in both parties were gone, leaving only one guest sim in each game. I have these sims saved in my contacts. I still don't see these sims at parties. I really don't know what is causing this annoying error. Please fix it. Thank you.10Views0likes0CommentsGame won't load up
Started playing this game today, and randomly it wouldn't load after an ad, saying check settings apparently it isn't connected to network, yet everything else on the phone is connected and working including the sim free play. Tried uninstalling and reinstalling and restarting the phone but still not working. Anyone got any advice?15Views0likes0Comments