Subject: Pro Clubs Server Latency Issue – Central America (PS5)
Hello EA Support, I am writing to report a serious and persistent latency issue affecting Pro Clubs in EA Sports FC 26 on PlayStation 5. I play from Costa Rica (Central America), and for several months most matches have extremely high latency, typically between 80 ms and 159 ms. The only time the game feels playable is when I am matched with players from my same region. However, when matchmaking places us on servers with players from the United States, Mexico, Europe (Spain, Germany, France), South America (especially Brazil), or Asia, the gameplay becomes very delayed and unresponsive. At that point, matches become extremely difficult to play, and the outcome depends more on connection quality than on player skill. This completely ruins the competitive experience of Pro Clubs. This issue has been present for months since I purchased the game, and many players in my region experience the same problem. It is frustrating that such a major online mode still struggles with server optimization and regional matchmaking. I hope EA can investigate server optimization and improve matchmaking so that players from Central America are not constantly placed on distant servers with unplayable latency. Thank you for your time and attention to this issue. Sincerely, A concerned player
Demoted from Elite to Div 1 during Playoffs
Our club (ATLAS LIONS) was sitting in the Elite division. When playoffs started, we didn’t have our full squad online, so we decided to hold off on our playoff matches and just played friendlies instead. The day after we got online, finally played our playoff matches, but we noticed the menu is telling us we are "Current: Division 1" instead of Elite. I contacted EA about this, and they told me it was only a bug and that we would receive our Elite achievements. However, today when the playoffs ended, we only received the Division 1 achievements. Is this normal? Did playing friendlies during the playoff window somehow demote us, or is this just a visual bug with the division badge? Thanks in advance for the help!
Clubs Playoff Rewards Problem
My team finished 20th in the Elite Division Playoffs, I had the club favourited and when I logged in I got the splash screen confirming we were top 1% and that I should receive 100k coins and a durag. I don't think I have received the durag and I only received around 50k clubs coins (Current total is 80K and I have 25-30k last night), some others others in the clubs have the same issue. Two people from the club got the correct amount of coins. Please resolve.
PLEASE ENGAGE WITH THIS - bring back stadium customisation in clubs EA!!!!
Hi EA Clubs team, I’m writing on behalf of the Clubs community, because this issue and neglect of customisation has gone too long. We’re not asking for brand new features - we’re asking for the return of customisation that was in FIFA 23, but removed in FC24, and still hasn’t been restored in FC26. Features removed post FIFA 23: Net colours - previously customisable, now stuck with generic white coloured nets. 2. Pitch colours and patterns - different mowing patterns and shades of grass, now gone. 3. Pitch wear - realistic wear and tear customisation which varied from stadium to stadium as you faced different clubs. 4. Dynamic tifos functionality removed. All of this made stadiums feel unique and immersive in FIFA 23. Since FC24, Clubs has felt the same. Why this makes NO sense: These options still exist in Career Mode’s Create a Club mode in FC26. That means the assets and functionality are STILL in the game. There’s NO technical reason why Clubs players can’t access them - it’s clearly just been restricted. Why it matters for Clubs: Clubs is all about identity. We build our own team, kits, badges, and play styles. Stadium customisation was a key part of that identity. By removing it, EA took away something that made the mode special and personal with friends. OUR Final message: Clubs deserves better. Please bring back net colours, pitch colours, pitch patterns, and wear in an UPDATE to FC26 alongside amending existing bugs in the game mode currently. These features were already in FIFA 23 and are still in Career Mode - there’s no excuse; there’s no reason Clubs players should be left behind in this regard. The community has been patient, but seeing features taken away instead of improved is frustrating. Restoring them now would prove to all of us that ‘We Hear You’ (as you advertised) and that Clubs is truly valued. Make it happen. Make a statement. Images have been attached as reference points.
