Error 500
I have been dealing with this for days, I've tried everything including uninstalling all everything including my games and the app.... still as soon as I re install and open the app BOOM error 500! I'm on a MacBook, I'm furious I'm on bedrest for the rest of the month and just want to play the sims....EA app closes itself/crashes when trying to open
Hi, Things I have tried: Running as administrator Uninstalling the EA app Running the repair tool from the uninstaller Running the 'recovery' tool when it's working (it just stops working again when i try to open it a second time after running it). Description of problem: It takes around 20-50 tries to get the EA app not to crash when I try to open it so I can play Sims 4, or update games, etc. What happens is it starts to open, nothing loads, then it closes. Sometimes it's faster, sometimes it looks like it's working and then suddenly closes. I can't predict when it will decide to work or under what conditions because nothing is consistent, but it's really annoying. Please help. :( I've attached a screenshot of how it looks before it crashes because that's all I really have. Every now and then it will say it crashed and ask me to send a crash report but almost every time it just crashes with nothing else. It also crashes when it lets me get into it occasionally and I try to run Sims 4.Solved5.1KViews6likes32Comments[INFO REQUEST] Error Code: EC:10005 In EA app
For days now, I’ve been reaceiving this error code on my PC. I repaired the EA App, uninstalled and reinstalled it, checked my Norton firewall, reset my router, ran as Administrator and tried other fixes, but the error persists. This has never happened before, and it only affects the EA App—my Steam games run without issue. PLEASE FIX THIS PROBLEM ASAP!!6.5KViews20likes208CommentsCannot purchase new games
Hi, I tried to purchase new Add-on via EA app, I moved the game to the chart, clicked purchase and without even clicking on anything else I received error - Couldnt connect to servers, we ran into a problem, but a quick restart should fix it. Again without clicking to anything the screen jumped to another message - Look at that, you are back online. Restart the EA app to access online features. And again without clicking to anything the screen jumps to main page of EA app. And after all that the round starts again if I try to purchase something. I already tried everything I could think off, do you have any ideas what to do with it?? Please.Solved417Views3likes37CommentsUSB DAC Disconnect + DirectX Crash when launching EA Games (BF/Madden/EAFC)
Hi everyone, I have a very specific and extremely annoying audio issue with EA games, and I would like to know if anyone else has experienced something similar. My setup: Windows 11 Intel i5-14600 KF MSI B660 Pro-A NVIDIA RTX 4070 Ti GPU HyperX Cloud II headset Sharkoon Gaming DAC Pro S V2 I also own a second Sharkoon DAC Pro S V2, and both behave exactly the same The issue: Whenever I start EA titles like Madden 26, EA FC or Battlefield, my Sharkoon USB DAC completely disconnects from Windows for a few seconds and then reconnects. It is not just a short audio dropout. The device actually disappears and comes back, like it was unplugged and plugged in again. This usually happens right when the game starts or shortly after the game becomes visible. Sometimes it also happens randomly in the middle of a match. Additional problem: Whenever I try to switch to windowed mode (or sometimes borderless), the game crashes with a DirectX error. In some cases, it even freezes the entire PC for a few seconds before recovering or crashing completely. Important details: This only happens with EA games. YouTube, Spotify, Discord, FurMark, stress tests and other games are completely stable. Other USB devices do not disconnect. A HyperX USB sound card stays connected and does not have this issue. The Sharkoon DAC works normally outside EA games. I tested two identical Sharkoon DAC Pro S V2 units and both have the exact same problem. Things I already tried: Full Windows clean install Windows 11 Pro / Pro N testing Media Feature Pack installed DirectX repaired/reinstalled NVIDIA drivers tested, including older drivers DDU clean install BIOS reset/defaults Latest BIOS Different USB ports, including rear USB 2.0 USB power saving disabled Exclusive audio mode disabled 48 kHz fixed in Windows Onboard audio disabled NVIDIA audio disabled Different refresh rates and fullscreen/windowed testing CPU undervolt/stock settings tested XMP considered/tested No Discord, no Spotify, no overlays, no extra tools Tested games with zero problems: Overwatch Marathon Counter-Strike Starfield Dead by Daylight ARC Raiders Metro 2033 The strange part: The problem started suddenly. Before that, the same DAC and same PC worked fine with EA games. After that point (2 weeks ago), the issue became worse: at first the sound disconnected randomly during gameplay, and now it happens almost every time an EA game starts. Sharkoon support told me that some games can reinitialize USB sound cards and drivers when they start, and that this is caused by the game and cannot be changed by them. So my question is: Can EA / EA AntiCheat / Javelin or the EA game audio initialization cause certain USB audio devices to reset or disconnect completely? Also, were there any major updates or changes to EA AntiCheat (Javelin) or the EA App/Launcher in the last 2/3 or 4 weeks that could be related to this behavior? This really looks like EA games are triggering a USB audio reinitialization that some DACs cannot handle properly. Again: this does not happen in any non-EA game or normal desktop use. Only EA titles trigger it. Would appreciate any help, similar experiences or confirmation if this is a known issue. For reference, here is an example screenshot of the DirectX error I am getting when the issue occurs:EA App - incorrect password
Tried to log into the ea app but it basically said my password was wrong. I logged into the website with the same password, it worked. I changed the password and even uninstalled the app and reinstalled it. Still didn't work. The new password still works on online but doesn't on the app. I also double checked to make sure the username is correct. Definitely not the issue. I have no suspended or banned cases. [CM edit - descriptive title and CAPS]I got double charged. Help me
I was charged twice. Please refund one of them. Please process this quickly. I kept trying. to get a refund. But the refund selection window doesn't appear. My order number is 1008381916801. The game won't even launch, so please fix this. I've spent 88,000 won but I can't play the game right now.78Views0likes3CommentsI got double charged. Help me
I was charged twice. Please refund one of them. Please process this quickly. I kept trying. to get a refund. But the refund selection window doesn't appear. My order number is 1008381916801. The game won't even launch, so please fix this. I've spent 88,000 won but I can't play the game right now.