Security Comprmise escalation case closed "no fix available"
Hi CMs my apex legends account was compromised by a foreign ip in mid july and banned 1 month after on mid august . I appeal 3 times to the original ban case but not mentioned the an unknown ip has log in In my steam and played apex legends with other low level accounts that I didn't add as friends. I try to open new cese showing prof of foreign ip successful login in from my EA data but the case automatically gets closed with " no fix avaible" and live chat cannot access ToS logs. Could a community Menager please escalate my account for an internal login IP Audit? I have arleady re secured my email and tuned on 2FA. My EA ID Is Greenarrow132015 . Thank youApex progression lost in 2021 after PSN ID change (GokhanSen55)
Hi Community Managers. I am posting here because frontline live chat agents keep mistakenly telling me this is a 2023 cross-progression issue and refusing to look up my history. My original PSN ID was GokhanSen55. In 2021, I changed my ID to Northisko, and all my Apex progression vanished. This happened TWO YEARS before cross-progression existed. I have video clips from 2021 showing these exact skins on my profile. Can an internal EA admin please look up the historical account link for my old PSN persona 'GokhanSen55' so we can locate the old account holding my items? Thank you. Here's the clip as you can see i am playing octane and i have the skin called Head Trip which was on my old account and there's my username at the bottom left of the screen.
Complaint Regarding Cheating in Battlefield 6
Hello EA Support Team, I am writing to raise a serious concern regarding the prevalence of cheating in Battlefield 6. Despite the anti-cheat measures in place, I have consistently encountered players using Cronus Zen, Cosmos scripts, wallhacks, and aimbots. These cheats are widely available on online marketplaces such as Amazon, eBay, Shopee, and Lazada, making them easily accessible to players worldwide. In my experience, many of these cheaters are not being detected or banned, which negatively impacts the fairness and enjoyment of the game. Blocking or reporting players in-game does not seem to result in timely enforcement, and the issue persists across multiple matches. I respectfully request that EA strengthen its detection systems and enforcement against hardware-based cheats like Cronus Zen and Cosmos, as well as software hacks. Additionally, I urge EA to take proactive steps to address the availability of these devices and scripts, which are undermining the integrity of Battlefield 6. Thank you for your attention to this matter. I hope EA can take stronger action to ensure a fair and enjoyable experience for all players. Sincerely, IGN: KnightRave
Redsec online play "restricted"
Hello! So a few days ago I bought bf6 for ps5. Now today, since I got a new desktop I wanted to try Redsec on PC via EA app. Alas, access was restricted for online play. My account exists since 2010 and has 0 bans/incidents. For now I'll redownload via Steam, apparently the game actually works there. But it would be great if there was any solution to this? Thanks in advance :)
Opened over 400 apex packs
Hi Team, I am certain I have opened over 400 packs have been playing this game since 2019 across 3 different platforms - PS4 - EA origin - Steam. Can you please confirm if my account is bugged because I have lost revenant skins when transferring from PS4 account to this. But I understand the migration would have left some skins unable to transfer. But I have spent a lot on the game and unsure if there is a bug as I have yet to receive a mythic pack. Would be great if you could give me a count of pack opened or help me understand if there was a reset of counter when migrating etc. I sincerely love the game but have not received a mythic pack forever. Best
