Account level reset and missing level rewards.
Hello, my account level has been reset and I do not receive any rewards for leveling up my account. I have started playing on this account around when Apex released, back when the game was available on Origin. When I stopped playing Apex (not sure of exact date/time) I am sure my account level was 100+, and in provided screenshot in EA app you can see I have at least 352 hours in the game. I wanted to get back to Apex around April 2024 on EA app. That's when I first noticed the level was reset but didn't make much of it because I again shelved the game until now. Now I dowloaded the game via Steam, gained a few levels and noticed that I can't receive any rewards for leveling the account. For example on provided screenshots you can see the balance of "Legend Tokens" does not change between levels 11 and 12. I don't think I lost any weapon/legend skins from what I can remember. This is the only account I have ever played Apex on.
Unable To Join Any Kind Of Matches, "1 Player Queue"
My apex account was compromised and stolen back in 2024 via playstation network, and it took a long time for me to secure the PSN login details and be able to login to apex again. When I logged back in it was banned on EA for breaking TOS. I was able to work with the EA support team with getting the ban lifted, but as I logged back in when I try to join a game I get stuck in a "1 Player Queue" for what seems like hours, and this is for all types of games; Trios, Duos, Ranked and even firing range. I tried everything from checking for updates on both my Playstation and Apex Legends, checking and restarting my home internet settings, deleting and reinstalling. I was even able to create a secondary account to try to troubleshoot this further, and was able to que perfectly fine on the second account. So I went back to EA support and after multiple tickets and troubleshooting, changing network settings and trying different platforms the issue still persists. I am unsure on how to continue with this as I'm still unable to que on my account even after all of the steps and EA support confirming there were no bans or restrictions on my account. If I need to provide more details I can as I have all of the case numbers and steps I took and any other proof, I just want to get back into the game. Can someone please help?
I link my steam account to EA account and my game progress is missed!
I using steam to play APEX for 300h and level is around 150 and today(14/4) i link my steam account into ea account. Then, after i open APEX, it tell me to login. After I login with my EA account, my account has got reset and become level 1. The name didn't change and my steam friends are still here, but my game progress are lost ! I need help pls!! .Weapon recoil decreases when "Always Sprint" is turned off
Subject: Possible Bug – Weapon recoil decreases when "Always Sprint" is turned off Hello Apex Legends team, I want to report a potential bug related to the "Always Sprint" option. When this option is disabled, the weapon recoil appears to be noticeably reduced in some situations. This does not seem to be an intended behavior and might be caused by how the game processes player states or input. Here are some possible explanations I would like to offer: First, there may be a bug in how animation states transition. Disabling "Always Sprint" might make the game treat the character as walking or aiming more consistently, which could unintentionally reduce recoil. Second, the character’s movement speed might affect recoil calculation. When "Always Sprint" is off, the slower movement might trigger a different recoil response. Third, there might be a synchronization issue between the client and server. If the movement state is recognized differently on each side, it could lead to inconsistent recoil values. Fourth, when switching to aim-down-sights from a sprinting state, the transition might not reset properly if "Always Sprint" is on. This could be avoided when the option is turned off, creating different recoil behavior. Finally, the way different input devices handle sprinting (keyboard versus controller) may lead to variations in how the game interprets the movement state. In short, disabling "Always Sprint" seems to unintentionally reduce weapon recoil in some scenarios. If this is not intended, I hope the team can look into this behavior. Thank you for your time and support for the Apex community. Sincerely, [A player]Subject: Issue with Cross-Progression Transfer (PS4 to Steam)
Dear Support Team, I attempted to transfer my progress from PS4 to Steam more than 24 hours ago, but the cross-progression has still not been completed. I have already discussed this matter with a support representative via chat, but there has been no progress so far. I believe this may be a bug or some other technical issue. If this is indeed a bug preventing the transfer, I would like to request a refund for any in-game purchases or currency associated with my PS4 account. Thank you for your attention to this matter. I look forward to your response. Best regards,Account bugged, then missed cross progresson merge, now have 2 accounts. Help
Hello all! been playing apex on and off since season 1. mainly on xbox. about a year or so ago around the time the cross progression was releasing. I experienced a bug that glitched and took away all my stats, skins, and currency. As well as blocking changing tabs. At the time i was just getting into pc gaming and figured id just play on steam while i wait for everything to sort out. I stupidly connected a different email and continue playing for a bit. After some time the box bug was fixed, everything was returned to my account and it seemed everything was good. Since I've been playing on pc for a while since i wanted to try to switch my xbox account over to pc and continue to use my stuff. Unfortunately, I cannot seem to disconnect my steam account from my pc apex. and there doesn't seem to be an option to merge or delete my account and now im stuck with a lvl 60 pc account with nothing on it and my lvl 600 something xbox account with years of purchases on my xbox i rarely play. Any help would be greatly appreciated
Can't access account
I am currently having a problem with my actual account what I've been using for years and it has something to do with the email which I do not have anymore so I can't access neither touch it in anyway but it's the verification email so I can't access any of my ea accounts expect this one connected up to my new email if there are any advise you could give me or help I really need it because not being able to activate or access anything really sucks Contact me at [edit: email address removed] if you want to know more about what happened to my old emailApex Packs unavailable
Recently got a bug for short time where I couldn't buy apex packs, then it was gone and recently it came back but it won't go away and I have different reward in event because of that. Basically game thinks I'm in a region where apex packs are unavailable. Both EA and Steam accounts are set to Poland and I've never changed that, also never played via VPN. Tought it was gone for good but now in event shop I have epic pack to redeem rather than the event one, and all packs with bundles in shop are unavailable. I've tried setting region on EA account and resetting trusted devices because they're tied to region I think, nothing helped.
