EA Support is Designed to Exhays Players Instead of Helping Them
I am writing because EA Support has completely failed to resolve my problem. The entire experience has been frustrating, exhausting, and honestly disrespectful. I have already spoken with at least 12 different support agents, and none of them have been able to help. Instead of receiving real assistance, I keep being transferred from one agent to another, forced to repeat the same explanations over and over again. One agent simply told me to wait 24 hours. That was his only response. He did not explain what would happen after those 24 hours, did not provide any real solution, and clearly just wanted to end the conversation. Another agent even told me to contact Microsoft Support instead of EA Support, as if this were not EA own licensing system causing the problem. Passing responsibility to another company is not a solution. I am tired of constantly checking my email to send verification codes again and again, explaining the same issue from the beginning to every new agent, repeatedly proving that my EA Play subscription is active, being asked for irrelevant information, and waiting long periods just to receive the same useless responses. It honestly feels like the support system is designed to wear players down until they give up. Agents always seem to need to have the last word before closing the chat, so they keep asking pointless questions or giving meaningless instructions just to extend the conversation. Eventually, when the user gets tired and stops responding, they close the case as if it had been resolved. For example, the last agent I spoke with closed the chat after only four minutes of me not replying, even though I had already been chatting with him for more than an hour. During that time, I had to wait repeatedly while he delayed the conversation, apparently hoping I would accept his solution of waiting 24 hours and contacting Microsoft because maybe the payment did not process, which makes absolutely no sense. This is not real support. This is simply an attempt to close cases instead of solving problems. Instead of actual help, I keep receiving generic and irrelevant suggestions. I have been told to clear my cache, restart my device, reinstall the app, that I do not have an EA Play subscription, or that I should contact Microsoft Support instead. None of these responses have anything to do with my real issue. For example, one of the official responses I received was the following. Thank you for contacting EA Support. My name is Abhishek and I hope you are doing well. After reviewing your case, I have concluded that you contacted us regarding the EA Play subscription through Xbox Game Pass. Do not worry, I will help you as much as possible. You do not have any EA Play subscription on your account. Thank you again for contacting EA Support. This answer was completely wrong and ignored the actual situation. This is my real problem. I currently have EA Play active through Xbox Game Pass, which should grant me full access to Battlefield 1. However, the game appears in my library as expired because I previously used the 10 hour trial. The system is recognizing that old temporary trial license instead of the valid EA Play license that I have right now. Because of this, I cannot play the game even though I am fully entitled to it. What I need is very simple. Please remove the old 10 hour trial license from my account so that the correct EA Play license can be recognized. That is the entire issue. No cache clearing, no reinstalling, no waiting 24 hours, and no contacting Microsoft, just fixing the incorrect license attached to my EA account. At this point, I am completely exhausted from dealing with support agents who do not read case history, do not understand the problem, and simply try to close chats instead of helping. EA is a massive company, and this level of customer service is unacceptable. I hope someone competent can finally take responsibility and fix this straightforward account issue.Solved265Views3likes12CommentsAbout Online Security Letters
Previously, posts were submitted to the "Information Hub," but since 2026, they have been moved to the "Community Discussion" section. Because posts tend to get buried and are harder to find in the Community Discussion, this is a suggestion to return to the Information Hub. Thank you for your consideration.SolvedRe Post: Account Compromised, Banned, and Unable to Submit Appeal
Hi, I’m looking for help regarding my Apex Legends account. Fyi this is a repost this time around some help would be amazing. Ive been dying to hop back on the game with boys and i’m still having the same issue. My account was recently compromised without my knowledge. After regaining access, I discovered that my account had been banned. I did not violate any rules myself, and I believe the ban was a result of actions taken while my account was hacked. The main issue I’m facing now is that I cannot submit an appeal. It appears that an appeal may have already been submitted while my account was compromised, and the system is not allowing me to create a new case or contact an advisor. Because of this, I currently have no way to properly explain my situation or provide proof that my account was accessed by someone else. I would really appreciate it if someone could: Review my account activity during the time it was compromised Allow me to submit a new appeal or reopen the existing case Advise me on how to proceed since I am locked out of the appeal system I am willing to provide any additional information needed to verify my account and secure it further. Thank you for your time and your advisors for helping-me recover my account. FYI don’t mind the name freaking hacker changed it all.22Views0likes1CommentEA Forums Online Security Newsletter - Volume 4/ 2026
Welcome to the fourth edition of EA Forums Online Security Newsletter Hello everyone, and welcome back to another edition of the EA Forums Online Security Newsletter! Last month, we explored the importance of Two-Factor Authentication (TFA/MFA) and how it adds an extra layer of protection to your account. If you haven’t enabled it yet, it’s definitely worth revisiting-small steps like that can make a big difference in keeping your account secure. This month, we’re shifting focus to something many players enjoy but don’t always think about from a security perspective: mods. Whether you’re customizing your experience in The Sims 4 or exploring content in Command & Conquer Remastered, mods can enhance gameplay, but they also come with risks if not handled carefully. Let’s take a closer look at how to stay safe when downloading, creating, and sharing mods. This edition is also the first edition of Season 2! You still have a chance to claim your points for the next 7 days for Edition 3 of the Newsletter! A new Season means you’ll need to register for Season 2 with a new class, but you will still use the same key you received upon first registration. Remember, you must choose a different class than the one you selected in Season 1. For example, if you picked Sentinel in Season 1, your options for the next Season are: Cipher, Scout, and Archivist. If anything is unclear, head over to the EA Forums Online Security Newsletter Badge Handbook, or feel free to ask questions here in the thread. Stay safe! Mods are a great way to personalize your game, but they also introduce something important- external content. Unlike official updates, mods are created and shared by other users, which means you’re placing trust in sources outside the game’s ecosystem. That trust needs to be earned, not assumed. One of the most common mistakes is downloading mods from unknown or unverified websites. A file might promise new content, better graphics, or gameplay advantages, but behind the scenes, it could contain harmful software. Attackers often rely on curiosity and excitement, especially when popular mods or trending content are involved. Even legitimate-looking mod pages can be misleading. Fake download buttons, shortened links, or cloned websites can redirect you to unsafe files. Taking a moment to double-check URLs, avoid suspicious redirects, and stick to trusted creators can help you avoid unnecessary risks. Another important point is that mods are not supported across all EA games. They are allowed only in The Sims 4 and Command & Conquer Remastered Collection. Attempting to use mods in unsupported games can lead not only to technical issues or account suspensions but also to security concerns, especially if you’re encouraged to install unofficial tools or bypass normal game protections. For those creating mods, security matters just as much. Sharing files responsibly means ensuring your content is clean, clearly described, and hosted on reliable platforms. Transparency builds trust within the community and helps others feel confident when downloading your work. It’s also worth remembering that game updates can affect mods. After updates, some mods may break or behave unpredictably. Downloading “quick fixes” from random sources in a rush to restore functionality is a common way players expose themselves to risk. Waiting for updates from trusted creators is always the safer choice. At its core, mod safety comes down to awareness and habits. Stick to reputable sources, avoid anything that feels rushed or suspicious, and treat every download as something that deserves a second look. A few extra seconds of caution can save you from much bigger problems later. The Sims 4 Mods Policy https://help.ea.com/en/articles/the-sims/the-sims-4/mods-policy/ Mods and Game Updates (The Sims 4) https://help.ea.com/en/articles/the-sims/the-sims-4/mods-and-the-sims-4-game-updates/ How to Install Mods (The Sims 4) https://help.ea.com/en/articles/the-sims/the-sims-4/how-to-install-mods-the-sims-4/ Command & Conquer Remastered – Modding FAQ https://www.ea.com/games/command-and-conquer/command-and-conquer-remastered/news/modding-faq Last month’s discussion focused on the importance of TFA/MFA and how it helps protect player accounts. As always, the community brought a mix of practical advice, technical insight, and real awareness to the conversation. The featured comments below were selected based on their relevance to the topic, depth of explanation, educational value, and their potential to help others better understand account security. Practical Security Made Simple ElhaSims Choose a method: Authenticator app, Text Message, or Email. Step-by-Step 2FA Setup: Step 1️⃣: Log in to the desired account. Step 2️⃣: Go to "Security Settings" or "Account Security". Step 3️⃣: Select "Two-Factor Authentication" or "Two-Step Verification". Step 4️⃣: Select Send code. Step 5️⃣: Enter the generated verification code... Highlighted for: Clear, step-by-step breakdown that’s easy for anyone to follow Focus on accessibility, helping less experienced users take action Turning awareness into something practical and usable immediately Real-World Impact of TFA NoikaSims Situations where TFA would have prevented an attack could be: Stole your account in case you have been victim of phishing. Get access to your bank account and make transactions. If there is a data breach and accounts and passwords are filtered. Someone guesses your password and tries to log into your account. Recognized for: Strong real-world framing of common attack scenarios Making the benefits of TFA tangible and easy to understand Reinforcing why “it won’t happen to me” is a risky mindset Deep Dive into How TFA Stops Attacks Asmodeus566 Two-factor authentication (2FA/MFA) prevents unauthorized access by requiring a second form of verification... It effectively stops automated bot attacks, 99% of bulk phishing, and 66% of targeted attacks...(...) Highlighted for: Detailed breakdown of multiple attack types (phishing, brute-force, credential stuffing) Strong educational value for users wanting to understand the “how,” not just the “what” Bridging technical concepts with practical security outcomes Thank you to everyone who took part in the discussion, whether you shared detailed insights, personal experiences, or simple takeaways. Every contribution helps build a more security-aware community. EA Forums Online Security Newsletter Quiz - Volume 4/ 202636Views2likes4CommentsEA Forums Online Security Newsletter Badge Handbook
Welcome to the EA Forums Online Security Newsletter Badge Handbook. This handbook explains how to take part in the ranked version of the newsletter and earn Level 2 or Level 3 badges. How to enter To participate in the ranked experience during a Season, you’ll need to sign up using this form and choose one of four classes: Sentinel Cipher Scout Archivist (head over to Class Description to learn more about each class) Once you’ve chosen your class, you’ll need to stick with it for the entire Season. You can’t change classes once they’re claimed. After selecting your class, you’ll receive a direct message from me (EA_Kuba) on the forums containing your unique key. ⚠️ Do not share this key with anyone. It must be used when submitting the points-claiming form to ensure no one else can claim points on your behalf. Multiple participants can choose the same class, but you cannot select the same class more than once across all four Seasons. Monthly tasks Each month, every class will receive a special task connected to the newsletter. This guide will be updated monthly to reflect the new tasks for each class. Earning points Throughout the Season, you’ll collect points to earn higher-level badges. Points can be earned in the following ways: Completing the monthly quiz and submitting the quiz code shown at the end 1 point Leaving a comment: In the newsletter thread, 1 point In a different forum thread that references the newsletter (optional), 2 points Referencing the newsletter in a different forum thread is optional, not required. When you do mention it, please make sure the reference is meaningful and shared only in threads where it genuinely adds value to the discussion. This option is meant to encourage thoughtful knowledge sharing, not as a shortcut to earning points. The core of participation remains completing the monthly quiz, sharing your own experiences, and finishing the additional class-specific tasks. Completing an additional task related to your chosen class 1 point Badge levels 1 - 3 points → Level 1 badge for your chosen class 4 - 7 points → Level 2 badge for your chosen class 8+ points → Level 3 badge for your chosen class Points must be claimed each month using this form, where you’ll submit: Your quiz code A link to your comment (If applicable) a code related to the additional task There is no limit to how many times a points claim form can be submitted; it can be submitted every time you score a point, or once with a set of points required for the badge. Leaderboard & submissions The leaderboard is updated every 6 hours. Quiz code-based submissions are processed automatically Comment-based points are reviewed and approved by EA Staff Late submissions are accepted up to 7 days after the publication of a new newsletter edition. Badges for the Season will be granted at the beginning of the consecutive one. Season 1 badges from 30 Apr onwards Season 2 badges from 31 Jul onwards Season 3 badges from 31 Oct onwards Season 4 and Final badges 30 Jan ‘27 Final reward At the end of Season 4, if you’ve earned the highest badge for all four classes, you’ll receive the Security Champion Badge. You can check the current leaderboard here. Good luck and see you on the leaderboard! Edition number Season Starting on Ending on Security Focus link 1 Season 1 31 Jan 27 Feb Password hygiene https://forums.ea.com/discussions/ea-forums-general-discussion-en/ea-forums-online-security-newsletter---volume-1-2026/13148852 2 28 Feb 30 Mar Phishing https://forums.ea.com/discussions/ea-forums-general-discussion-en/ea-forums-online-security-newsletter---volume-2-2026/13225675 3 31 Mar 29 Apr TFA https://forums.ea.com/discussions/ea-forums-general-discussion-en/ea-forums-online-security-newsletter---volume-3-2026/13297249 4 Season 2 30 Apr 30 May Mods https://forums.ea.com/discussions/ea-forums-general-discussion-en/ea-forums-online-security-newsletter---volume-4-2026/13370531 5 31 May 29 Jun 6 31 Jun 30 Jul 7 Season 3 31 Jul 30 Aug 8 31 Aug 29 Sep 9 30 Sep 30 Oct 10 Season 4 31 Oct 29 Nov 11 30 Nov 30 Dec 12 31 Dec 30 Jan ‘27 Season Registration Form Monthly Points Claim Form Leaderboard Sentinel Emblem: The Helm Story When the first networks learned to remember, the Sentinels were already awake. They do not chase glory or secrets; they stand where failure would ripple outward. To be a Sentinel is to accept stillness as a duty to watch the gates long after others have logged off. Their creed is simple: nothing breaks on their watch without warning. Function Sentinels are defenders of accounts, systems, and digital identity. They focus on prevention, secure practices, threat mitigation, and resilience, teaching others how to stay protected before anything goes wrong. Emblem Meaning The helmet is not a weapon, but a promise. It symbolizes vigilance, preparedness, and the quiet strength of someone who stands between chaos and everyone else. It hides the face because the role matters more than the individual. Scout Emblem: The Hawk Story Scouts see what others dismiss as noise. From high above the systemscape, they trace weak signals, subtle delays, patterns that don’t quite fit. Many crises are stopped not by force, but by a single Scout asking the right question at the right time. Function Scouts specialize in early detection and diagnosis. They identify emerging threats, suspicious behavior, and hidden causes behind visible problems. Where others see errors, Scouts see intent. Emblem Meaning The hawk represents elevated perspective and precision. Its sharp gaze reflects the Scout’s mindset: fast, alert, and intolerant of blind spots. It is always in motion, always scanning. Archivist Emblem: The Fox Story The Archivists learned early that knowledge without structure decays into noise. They gather fragments of articles, incidents, lessons learned, and weave them into an understanding. In times of confusion, they are sought not only for answers, but also for context. Function Archivists interpret and organize knowledge. They summarize, document, explain, and preserve information through guides, FAQs, and structured resources that others can rely on long after the moment has passed. Emblem Meaning The fox symbolizes intelligent adaptability and careful organization. Clever but not reckless, it reflects the Archivist’s ability to navigate complexity and emerge with clarity intact. Cipher Emblem: The Owl Story Ciphers walk the boundary between sense and paradox. They delight in locked doors, twisted logic, and problems that refuse direct solutions. Where rules feel rigid, Ciphers bend perspective until a new path appears. Function Ciphers engage with puzzles, obfuscation, lateral problem-solving, and experimental thinking. They challenge assumptions, explore unconventional solutions, and thrive in intellectual uncertainty. Emblem Meaning The owl is the keeper of hidden wisdom, alert in the dark, silent until insight strikes. It reflects the Cipher’s relationship with mystery: not to dispel it immediately, but to learn from it. Shared Universe Together, these four classes form a balanced system: Sentinels protect Scouts detect Archivists preserve Ciphers challenge None outrank the others; each answers a different kind of threat. In a universe built on information, survival depends not on strength alone, but on awareness, memory, and imagination. Sentinel Cipher Scout Archivist Post 1 concrete tip to prevent account takeovers Weak vs a strong password example (quiz) Identify a risky account-signup habit common in the gaming community Summarize in a comment 3 key setup rules in bullet form or post a short “starter checklist.” List red flags of scam messages Analyze a fake message and explain why it fails Find a common scam format used in gaming Create a short “scam checklist” summary Explain how 2FA prevents account loss Compare SMS vs app-based 2FA Identify situations where 2FA would have prevented an attack Write a simple “2FA setup guide” outline List safe modding practices Explain how malicious mods work Identify a risky mod source behavior Summarize mod safety rules679Views8likes7CommentsPotential New boxing game?
Hello EA Sports Team, I wanted to share a game idea that I believe has strong demand from the community. There is still a huge fan base for boxing games, especially for titles like Fight Night Champion. Many players still play it today, including modded versions on PC, because there is no modern alternative that matches its gameplay feel. I think there is a big opportunity for EA to bring back a new Fight Night game with modern technology, updated fighters, improved online play, and more realistic boxing mechanics. Boxing is currently very popular again, and there is a clear gap in the sports gaming market for a high-quality AAA boxing title. Even a reboot or spiritual successor would likely have strong community support and commercial success. Thank you for reading this suggestion, and I hope it is considered.17Views0likes1CommentFc 27
Hello EA and FC community, first of all thank you for your efforts. I am a football fan who has been enjoying playing EA FC for a long time. Career Mode is especially the most important game mode for me. Among the rumors and leaks about the upcoming FC 27, the possibility of a Chairman Mode (Owner Mode) is what excites me the most. I have a few questions about this: Is it planned to add a “Chairman Mode” to FC 27 Career Mode, or is this purely a community rumor? If it is added, what kind of authority will we have as players in this mode—will we have full control over club finances, sponsorships, stadium management, youth development, and hiring managers? Is there any officially confirmed information or timeline from EA regarding the development of this mode? I believe this feature would bring a completely new level of strategy and depth to the game, and I would be very happy if any official statement or hint could be shared on this topic. Thank you in advance and best regards.44Views0likes1CommentTrying to share progression data between my pc & ps5 for battlefield 6
(Trying to share progression data between my pc & ps5 for battlefield 6) I can't link my ps5 account with my EA account even though they share the same Gmail. I unlinked it and tried to re-link it to fix the problem and now it won't link at all. [CM edit - formatting]20Views0likes1CommentSupport agent deleted my account and then closed the ticket to cover it up
I started a support ticket about a missing item in Apex Legends. After the usual verification questions things went sideways fast. The agent told me my account was deleted out of nowhere, then immediately tried to close the chat. He then sent a link about disputing a ban which had nothing to do with my issue, and when I asked if it was meant for me, he just responded with "sure." At that point I asked to speak with a supervisor, which he completely ignored and instead told me to reset my password and restart my PC. When I said that had nothing to do with my missing content, he just told me to do it anyway. I played along and said I would, and within 3 minutes he closed the ticket on me while I was supposedly doing what he asked. Ten minutes later I went to log into Apex and my account was gone. He had actually submitted a deletion request on my account. The only reason I got it back is because EA's recovery process is a simple password reset, which honestly probably says a lot about how often this kind of thing happens. This agent lied to me, ignored my supervisor request, closed my ticket to cover himself, and deleted my account without my knowledge or consent. I have screenshots of the entire conversation below and I would really like something done about this. If any higher up sees this, please let me know and I can DM you the ticket number.Solved44Views0likes1Comment