Need Help!

Okay so I was playing my game and out of nowhere my house just disappeared. Now I did not use the bulldoze function. Because otherwise at least some of my stuff would be in storage. And I can show pictures that my house has since reappeared. However the house has came back but all of the items did not come back with it. I checked my inventory they're not in there. I just had a problem with EA about 3 weeks ago when I bought a house and I chose to do the house at a later time and since choosing that option I lost what I bought and even though I've spoken to EA over five times they have done nothing to help me. If you guys find folks of the Sims mobile universe could help someone like myself I would be eternally grateful. My Sims are still there, and as I said my house and the property is untouched but everything inside has vanished so if anyone could let me know what I could do to fix this I would appreciate it more than you could imagine. I hope no one else runs into a problem like this I wish you all the best to whoever read this and I hope I hear back from at least a couple people. Thank you for your time and have a good day