Support Process Question: EA Help vs EA Forums
Dear EA Sports, I was advised by the EA Sports Support team (EA Help) to raise my concerns and issues with the game on the EA Forums, and I was assured that developers and relevant teams are active here. However, despite creating multiple posts outlining my concerns, none of them have been acknowledged by EA staff. I have worked in a corporate environment for over 25 years, and I must say that this level of communication falls well below the standard one would normally expect from a customer support structure. What I find particularly confusing is the process itself. EA Help, which is meant to support customers, redirects players to these forums to raise issues. Yet once customers follow that direction, it appears that no meaningful engagement takes place. From a customer perspective, this creates a situation where players are effectively moved from one support channel to another without their concerns actually being addressed. The only time I received a response was when a post included a three-letter word that apparently violated forum rules. That post received attention immediately, yet the actual concern raised in the post was not addressed in the response. This sends a rather unfortunate message that moderation is active, but meaningful engagement with the issues themselves is not. As a long-standing customer, this is disappointing. I have been playing EA football titles since the very first FIFA, well before the PlayStation era, and I have remained a loyal player for decades. Because of that, I find it difficult to understand why concerns raised by players here receive so little acknowledgement. I fully understand that companies must be careful when responding publicly. However, complete silence is also a response, and it is not a particularly reassuring one. If EA Help directs players to the forums, then the forums should function as a place where issues are at least acknowledged or discussed. Otherwise, the process risks appearing circular — players are redirected to the forums for help, but once they arrive, no help is provided. I would respectfully ask that this process be reconsidered, and that concerns raised here receive at least some level of acknowledgement from the relevant teams. I have earned badges and profile levels on this forum over time, but those are secondary. What matters far more is meaningful communication with the player community. Could EA staff please clarify whether posts raising gameplay concerns are reviewed and whether players can expect responses here? For clarity, could a member of the EA community team or moderation team please confirm whether gameplay concerns raised on this forum are reviewed by the development team, and whether players should realistically expect feedback or acknowledgement when such concerns are raised here? Understanding how this process works would be very helpful for players who have been directed here by EA Help. Thank you for your time and consideration.
EA is trolling us
EA is making a mockery of us and our time. At one point I reported a bug in Squad Battles while I was trying to complete some objectives: after you win the match, you get kicked out of Ultimate Team and the game counts as a 3–0 loss. I figured out on my own that it happens on lower difficulties and when you win by a big margin. Of course, nobody from EA was able to help me back then, and they didn’t compensate me in any way for the time I lost on those matches. Anyway, I told myself it wasn’t worth stressing over it—that’s just how they treat their customers and there’s nothing I can do. About a month passed. Today I check the objectives and see one called “Full Throttle.” It has two sub-objectives: basically, you need to score 20 goals with a player who has at least 90 PACE, and get 20 assists on at least Beginner difficulty, in the same match. I go into the game, everything fine—I didn’t even think about that bug from a month ago. I finish the match 31–0… and it kicks me out of Ultimate Team. Amazing! 😐
Team of the season
I will not argue about the bad gameplay, I just have one thing. for me I have always enjoyed doing an inter Milan team and play with it, and now as we are close to team of the season, I saw the leaks of the Italian league TOTS, and I just wonder do the people who work here in EA actually see what’s going on to pick the team, because how come that modric is 97 and Yildiz is 96. In the other hand, lautaro is 95 and the craziest is dimarco is 96 same as Yildiz ?? ok modric is a much bigger name than both (although that lautaro and dimarco where significantly better this season) but Yildiz is more that is crazy. i just hope that the leaks are wrong although I don’t think so.Glitch or bug in the guntlet 15 event!
So basically im playing the guntlet and in the last match of the round when i finish the match it doesn't count even if i lose or win always kicking me out of the ultimate team saying that ea had problem with the last match and its been like that for 20 matches didn't count. EA fix your game!!!!!Something wrong with game
This game is probably the worse 1 to come out most people leaving the game its not fun anymore we where promised change and they would listen even had a whole ad campaign about it which should be looked into for false advertising then ontop of that no complaints department just a bunch of mods on here more bothered about the magical 3 letters so they can ban the company is becoming a joke
Can this get any worst
Since when can a game get worst than fc 25 well this can, passing stull rubbish, gameplay still rubbish, players dont make sense with rating, 93 keeper is worst than a bronze keeper, a bronze is 2x faster than a 94 rated player with 95 pace make that make sense ea either fix this or u lose so many people which makes u loosing money which we all know that thats just what u want as thats all you care about you dont listern to the players and you just make the games **bleep** all ea games are **bleep** get a **bleep** grip and fix itGeneral Frustration – Is This Game Broken?
I have a lot to say, and I’m not sure I’ll be able to express it clearly because of the frustration I feel, and because most of the things I could say about this game are negative. I’ve been playing more regularly this year since January because, for medical reasons, I had all my days free to play. In the three months since then, playing daily, I can’t say my game has improved—or at least it doesn’t seem like it. In fact, it seems worse. I went from playing a Weekend League every 2–3 weeks, where I would get 8–9 wins, to now getting 6–7 wins when playing weekly. I’ve learned to defend properly, but suddenly that’s not enough because passes don’t work. Sometimes passes work, I hit the post six times in a match, and the opponent recovers a ball from a corner and passes to their striker; my defenders retreat and the goal goes in despite all opposition. It really feels like the outcome is predetermined. And it’s not because you encounter better players. I would understand if you win a few matches and your difficulty level rises, but under optimal conditions, you should still be able to win those matches. After all, the better player can have a bad day, I can have a better tactic, etc., but no. I can lose five matches in a row, then suddenly win almost the same number of matches I lost before. Suddenly every pass works and every shot goes in. I partially understand the idea of keeping everyone satisfied and maintaining a 50% win rate, but that should only happen by placing players in a higher category, not by manipulating the server. It really feels like the game is actively sabotaging you. In live events, you win 2–3 matches with good ping, then suddenly in the final your ping is 264. You might think it’s a coincidence, but repeating the process multiple times, and again the final has terrible connectivity—it no longer feels coincidental; it feels manipulated. There are countless errors that kick you out of Ultimate Team at the end of matches, causing you to lose. EA does nothing about this, even though it has been reported countless times. I’ve noticed that I get many errors after playing against cheaters in live events, who exit after scoring. I even get warning messages, even though I haven’t done anything like that. The market is also a manipulated mess. I buy a player with growth potential, but I can’t make a profit because EA has capped their price too low. Meanwhile, others sell coins easily in the game or use programs to buy players below their value, without EA doing anything. The player community itself is a disaster. In “Triple Threat League,” where passes, goals, and matches matter, some players drag out victories. You can’t score, or you score quickly and then the opponent scores, and instead of speeding up, they run the entire field with the player and celebrate. In this mode or others, they sometimes pause the match in the 85th minute. I had a Rivals match where I was 9–2 in the 88th minute, and the opponent paused to swap a player at that exact moment. Many players waste time, celebrate obnoxiously, and have annoying goal sounds. So what can you expect from EA when the community is so toxic? Offline modes are boring and repetitive. Career mode is getting worse every year. For players in the same situation as me: what can we do? Buy the game again next year? Or give up on it now?