Support Process Question: EA Help vs EA Forums
Dear EA Sports, I was advised by the EA Sports Support team (EA Help) to raise my concerns and issues with the game on the EA Forums, and I was assured that developers and relevant teams are active here. However, despite creating multiple posts outlining my concerns, none of them have been acknowledged by EA staff. I have worked in a corporate environment for over 25 years, and I must say that this level of communication falls well below the standard one would normally expect from a customer support structure. What I find particularly confusing is the process itself. EA Help, which is meant to support customers, redirects players to these forums to raise issues. Yet once customers follow that direction, it appears that no meaningful engagement takes place. From a customer perspective, this creates a situation where players are effectively moved from one support channel to another without their concerns actually being addressed. The only time I received a response was when a post included a three-letter word that apparently violated forum rules. That post received attention immediately, yet the actual concern raised in the post was not addressed in the response. This sends a rather unfortunate message that moderation is active, but meaningful engagement with the issues themselves is not. As a long-standing customer, this is disappointing. I have been playing EA football titles since the very first FIFA, well before the PlayStation era, and I have remained a loyal player for decades. Because of that, I find it difficult to understand why concerns raised by players here receive so little acknowledgement. I fully understand that companies must be careful when responding publicly. However, complete silence is also a response, and it is not a particularly reassuring one. If EA Help directs players to the forums, then the forums should function as a place where issues are at least acknowledged or discussed. Otherwise, the process risks appearing circular — players are redirected to the forums for help, but once they arrive, no help is provided. I would respectfully ask that this process be reconsidered, and that concerns raised here receive at least some level of acknowledgement from the relevant teams. I have earned badges and profile levels on this forum over time, but those are secondary. What matters far more is meaningful communication with the player community. Could EA staff please clarify whether posts raising gameplay concerns are reviewed and whether players can expect responses here? For clarity, could a member of the EA community team or moderation team please confirm whether gameplay concerns raised on this forum are reviewed by the development team, and whether players should realistically expect feedback or acknowledgement when such concerns are raised here? Understanding how this process works would be very helpful for players who have been directed here by EA Help. Thank you for your time and consideration.
Yeter
Dear EA Sports Team, I am writing to express my serious frustration with the current state of your game. The gameplay feels completely broken. In important and decisive matches, my team suddenly becomes much slower, less responsive, and unable to perform basic actions properly. At the same time, the momentum is clearly shifted to the opposing team. This makes the game feel scripted rather than skill-based, and it removes all sense of fair competition. What makes this situation even more unacceptable is the financial aspect. While the minimum wage in Turkey is 28,000 TL, I invested 50,000–60,000 TL into the game and was not able to obtain a single valuable card. Spending an amount that is far above the minimum wage and receiving nothing meaningful in return is extremely disappointing and unfair. Because of these issues, both I and many people around me have stopped playing the game. I will also actively discourage my friends and community from spending money on FIFA Points or supporting this system. A game should reward skill and effort, not manipulate outcomes while encouraging excessive spending. If these problems are not addressed seriously, you will continue to lose loyal players. I expect fair gameplay, transparency, and respect for players’ time and money. Sincerely,
Useless 117 OVR Compensation: Received a Duplicate Eden Hazard
Hello EA Community and Developers, I am writing to share my frustration regarding the recent 117 OVR player compensation sent out for the Draft Vouchers bug. I received a 117 OVR Eden Hazard from the pack. However, I already own a 122 OVR Hazard in my starting lineup. This makes the compensation completely useless for me, as a duplicate untradeable player of a lower rating provides zero value to my squad. A compensation is meant to fix a negative experience, but receiving an unusable item feels like no fix at all. I have already contacted EA Help multiple times, but they stated they cannot manually change server-based rewards. I believe that in cases of compensation, there should be a 'duplicate protection' or a way to exchange the item for a different player of the same OVR. I hope the development team sees this and considers a better approach for loyal players in the future. UID: 1054376040997687296"
Team of the season
I will not argue about the bad gameplay, I just have one thing. for me I have always enjoyed doing an inter Milan team and play with it, and now as we are close to team of the season, I saw the leaks of the Italian league TOTS, and I just wonder do the people who work here in EA actually see what’s going on to pick the team, because how come that modric is 97 and Yildiz is 96. In the other hand, lautaro is 95 and the craziest is dimarco is 96 same as Yildiz ?? ok modric is a much bigger name than both (although that lautaro and dimarco where significantly better this season) but Yildiz is more that is crazy. i just hope that the leaks are wrong although I don’t think so.