Help recovering my account
Hi guys,
Recently my account got hacked into and used as a middle man to illegally transfer coins to other accounts - 3.7 million coins to be exact, which lead to my account being put on hold first, then banned.
I reported the issue to EA via contact and by speaking to someone, which was about a week ago. Since then, I have had no contact, I get told to not talk via EA chat as it would apparently delay me even further, and to be honest I just wanted to speak to anyone that has been in this kind of situation before because frankly I’m scared I lose that account which I’ve spent plenty of money on.
Just wondering if I’m overthinking or if it is genuine incompetence from the team that reviews this as the situation is as simple as it looks.
Thanks for reading
Hey Elias_J2006, when you spoke with our live support team, did they advise you that they were opening an appeal on your behalf?
If not, then it would be a great idea to take a look here
When you appeal through the info there, it will be sent to a member of the team for review, who will investigate and let you know the outcome.
We can't offer any more help here. We don't have the ability to discuss your account on a public forum but the team will do what they can to help.
Darko
