HELP!
So I recently discovered that I could get sims on my iMac, instead of playing on my very laggy laptop that I have. Especially since I have add ons. I was downloading it, and I was confused why my add ons literally were not being added on. I searched it up, and it says it's because I bought a windows version of the add on. But I feel like just because I bought the add on with a window version, it should be in some sort of file that when you download from the same account, it will be there no matter what. If the add on is not yet available on iMac is one thing, and frankly kinda stupid but I'm assuming that they just added this compatibility with iMac recently so whatever. But what do I do? I have the Get famous pack, which is the only pack that I can download, I also have cats and dogs, vampires, and seasons pack. I don't want to re-buy them, so is there a way I can switch it or something? Or have EA switch it/add it on my account? I'm not sure how kind EA is with this sort of stuff. But I would like at least an answer/solution to my problem. Any help is needed! Thank you!
SIMS 4 NOT LAUNCHING
I have the Sims 4 in my library but I can't run it. When I try to reinstall it doesn't work and it says the game is not findable. But it's still in my library. I can't find it in my computer either. Is there anything I can do? I've tried clearing the cache and a lot of things but none seem to work. I can't even open it, I can't launch it. It says that content is missing or sth. It says an update is required but I can't update bc my computer can't find the game and I've tried changing the disk permissions many times as well, it doesn't seem to work. I've already tried repairing the game and reinstalling the EA app and it doesn't work. I've been in chatting with 3 different assistants from EA and none were able to find a solution. What do I try next? PD: I also deleted al my CC.
Corrupt gallery items
I recently downloaded TS4 and from the get go I have struggled with my gallery. I know it isn't a mods or CC issue as from the initial download the problem has occurred. When I go to the gallery to see the different builds people have created, it takes forever to load and then nothing happens. A big red X shows up where the images should be and when I try to access them, it states the files are corrupted and asks if I want to delete it. This happens for ALL the files in the gallery. The 'My Library' loads fine, but as I'm new to the game, I have no personal uploads apart from the ones that come loaded onto the game. I have tried the following tactics to try and rectify but NOTHING seems to be working: Removing TS4 files, putting it onto my desktop and restarting the game (nothing changes). I have also deleted the Localthumbcache.package, and have tried with and without mods and cc. Excluded all of TS4 files from my firewall (I'm with Norton 365) and excluded it from scans too. I have repaired the game in the EA app untold amounts of times, I only have the base game so although a quick process there seems to be a lot of repairs going on. I am working on a MacBook, I have plenty of memory, no lagging during actual gameplay, and honestly everything has been fine other than the gallery. I understand it isn't a necessity BUT I really wanna have a look and download some of the amazing content people have created! Sorry this is a long one but if this can be fixed I will be forever grateful. (attached files show screenshots of what I'm having trouble with )
All Sims and Households GONE :(
Hello everyone, I have no idea what to do, I'm not even really sure what I did wrong. For starters I am not a technology person like that whatsoever, and basically my Sims4 game had put furniture for all my houses inside my sims inventories. When I would try to place the items back in my game it would say "SCRIPT CALL FAIL" and after some further research I think (heavy on the I think) one of my mods or CC items was broken or outdated, however, I do not know which one it was. I watched a YouTube tutorial on how to fix that problem and I thought I did it correctly but I guess I did not, because when I opened my game back up it was showing as if I never even played before, and I have 701 hrs. of game time listed in my EA account. It wouldn't even give me the option to load an old game or anything my only option was "New Game." I've tried everything to get my sims back and all my game data, the mods and everything is still on my MacBook Air, they even show up in the clothing and hair/makeup section in the game still, all of the mods stuff is still there, but my sims and households are JUST NOT THEY ARE GONE :( Idk what to do at this point, and I got directed here after speaking to someone through EA Post-Chat. Does anybody know what I could've done wrong or have any advice on what I should do, any tips? Really anything at all :( Please, I've spent SO much money on this game, I've paid for 11 different add on's and I have spent so much time on over 80 sims and so many houses and rooms, so much detail and dedication is just all gone and I don't even wanna play anymore because starting alllll over is not even worth everything I accomplished and had set up with my original sims, their lives, homes, and just everything.
Cannot start because game data is missing or damaged.
I have been getting the error message "Cannot start because game data is missing or damaged.If you have Mods installed please remove them and try again. If not, please repair or reinstall the game via Origin" ever since the most recent update. I have no mods or CC downloaded. I have gone through the support help 4 times, which involved "repairing," uninstalling the EA app from my mac, uninstalling the sims 4 from my mac, reinstalling them, etc. My game still will not even load. The advisor recommended posting on the forum for help.
saves won't load
I updated the game after not playing in 2 years and suddenly my saves are just gone. I checked the saves folder in the files and they're all still there, they just won't show up in the game itself. instead of "load game" showing up, it's just showing "new game". I tried restarting everything from my back up but it still has the same problem :(
