Support Process Question: EA Help vs EA Forums
Dear EA Sports, I was advised by the EA Sports Support team (EA Help) to raise my concerns and issues with the game on the EA Forums, and I was assured that developers and relevant teams are active here. However, despite creating multiple posts outlining my concerns, none of them have been acknowledged by EA staff. I have worked in a corporate environment for over 25 years, and I must say that this level of communication falls well below the standard one would normally expect from a customer support structure. What I find particularly confusing is the process itself. EA Help, which is meant to support customers, redirects players to these forums to raise issues. Yet once customers follow that direction, it appears that no meaningful engagement takes place. From a customer perspective, this creates a situation where players are effectively moved from one support channel to another without their concerns actually being addressed. The only time I received a response was when a post included a three-letter word that apparently violated forum rules. That post received attention immediately, yet the actual concern raised in the post was not addressed in the response. This sends a rather unfortunate message that moderation is active, but meaningful engagement with the issues themselves is not. As a long-standing customer, this is disappointing. I have been playing EA football titles since the very first FIFA, well before the PlayStation era, and I have remained a loyal player for decades. Because of that, I find it difficult to understand why concerns raised by players here receive so little acknowledgement. I fully understand that companies must be careful when responding publicly. However, complete silence is also a response, and it is not a particularly reassuring one. If EA Help directs players to the forums, then the forums should function as a place where issues are at least acknowledged or discussed. Otherwise, the process risks appearing circular — players are redirected to the forums for help, but once they arrive, no help is provided. I would respectfully ask that this process be reconsidered, and that concerns raised here receive at least some level of acknowledgement from the relevant teams. I have earned badges and profile levels on this forum over time, but those are secondary. What matters far more is meaningful communication with the player community. Could EA staff please clarify whether posts raising gameplay concerns are reviewed and whether players can expect responses here? For clarity, could a member of the EA community team or moderation team please confirm whether gameplay concerns raised on this forum are reviewed by the development team, and whether players should realistically expect feedback or acknowledgement when such concerns are raised here? Understanding how this process works would be very helpful for players who have been directed here by EA Help. Thank you for your time and consideration.
Thank you EA, for making me realise how bad FC26 is.
I've played the game for 2 months. I'm a casual player. Reached Div 3. Then decided I don't have much time for online play and my net wasn't so good at the time. Also, I've never minded the toxic community. In fact, I found it fun and challenging engaging with the toxic players whether in-game or in social media platforms. So I decided to stick to squad battles. Mind you, I had an insane team as well. However, squad battles was just unplayable. You've got the AI of the opponent team with just crazy dribbling, stuff you can't even do in the game and yes, my players cannot intercept their passes nor get the ball off of them. Understand that I had players with high strength and bruiser+ as well. Also, their AI defending compared to ours, it's just funny. You make it almost impossible to get the ball off of them when we defend manually but make my AI defenders just give their runners space. Their AI defenders, and even attackers, just get the ball off of my players that easily. Also they can catch up to my fastest players without even sprinting, idk if you know that and left it in the game or just ignored it altogether. And yes, I've tested out these mechanics with online play as well. I'm not just complaining about the gameplay, but your company's lack of effort to improve the game. Despite so many complaints, you guys at EA just fail to deliver. I really am disappointed because I've loved the FIFA games but it's just been a constant downhill since FIFA 19 and I always had high hopes for the upcoming FIFA but you guys kept disappointing. Honestly, idk if you guys actually listen to your player base or rather, you just listen to the big spenders. I doubt you even do that tbh. Either way, I'm glad you made sure not to improve the game and even though I tried so much to love the game, it just kept disappointing me. Thanks to your lack of effort, I can finally quit the game and I'll make sure not to purchase anymore of EA's FC or FIFA or whatever game you guys come up with in the future. And also, thanks to you guys, I've started enjoying eFootball more. Maybe play the game, you may just learn a thing or two from Konami. Cheers EA. P.S. I can't tell anyone how to enjoy or hate or play the game. Everyone has their own opinion but I would discourage others from playing the game if they ever truly wanted my opinion.
Certain functions do not work when 2FA is on
Hi, Pro clubs, as well as loading the season pass does NOT work when the security setting 2FA is on. Please work on a fix, because this is a security risk, i'd prefer to have 2FA on. If you are having issues loading into clubs, or if your season pass is not loading, turn OFF 2FA.
EA FIX YOUR GAME WE ARE TIRED TO PLAY THIS DEMO VERSION OF A GAME
Hello EA I’m writing to report several gameplay issues that are seriously affecting my experience. Firstly, player movement feels inconsistent and unresponsive. My players are often out of position without reason, which makes defending very difficult. On top of that, AI defending seems overpowered, with opponents getting a high number of automatic blocks Passing is also a major issue. I frequently experience inaccurate passes, including simple short passes and long balls going in completely the wrong direction. The “Bruiser” mechanic does not appear to be working as intended. My players are often knocked off the ball or sent into the air by opponents using Bruiser, yet no foul is given. Goalkeeping is another concern. My goalkeeper struggles to make even basic saves, while my opponent’s goalkeeper performs unrealistically well, saving nearly every shot. Additionally, I’ve encountered a bug where I’m unable to pause the game, make substitutions, or activate team pressing. These features simply do not respond during matches. Overall, these issues are making the game frustrating and difficult to enjoy. I would appreciate it if you could investigate and address these problems as soon as possible.Can this get any worst
Since when can a game get worst than fc 25 well this can, passing stull rubbish, gameplay still rubbish, players dont make sense with rating, 93 keeper is worst than a bronze keeper, a bronze is 2x faster than a 94 rated player with 95 pace make that make sense ea either fix this or u lose so many people which makes u loosing money which we all know that thats just what u want as thats all you care about you dont listern to the players and you just make the games **bleep** all ea games are **bleep** get a **bleep** grip and fix itIn game editor
new feature for fc 27 in game editor this is a tool that u can use to edit players when already in carrer mode like player faces hairs ratings everything that u can do for a create player when u are playing a carrer mode imagine u we’re playing like Man United and like sesko gets a buzz cut u can easily go to the cutomize player tab and edit his hair to buzz cut this would be a game changer for carrer mode and also for academy players and created players generic and normal players irl for fc 27 thank u and would also be helpful for consoleThis game will never change with this engine
This is by far the worse game play ever been made. I have holding cdms running out to wings by the Ai. The passing crap the dribbling crap. Go back to the fifa 13 and everything was smooth. No bs animations could score multiple ways. This game is just thru ball hopefully doesn't get intercept and low driven. As GK nompoint having in game. They punch when they can cath a fkn ball. Everyone who created this game shouldn't go no where near any other sports game.How is fc doing now
Well I forgot that this game existed but couple days ago I’ve seen the biggest fc creators talking about how they ditching this game cause it’s unplayable, so I tried it (last time I was fully into the game before toty) I can say one thing ,it’s by far I’m not even joking this is the worst sports game I have ever played in my life, this game is soulless, broken, I can’t even call it a game. my question is how will ea gain our trust after breaking their promises, for me I won’t spend a 70 bucks on it cause they tricked us twice in a row , all they do is making the game look playable for the first 2 months grab the money and then ditch the game , this is exactly what happened in fc25 and fc26 . full me once shame on you , full me twice shame on mePack Probability Transparency – UK/EU Consumer Law Perspective
Dear EA Sports, I would like to raise a concern regarding the visibility of pack probabilities in FUT, particularly in relation to reward packs. Under UK and EU consumer protection frameworks — including the Consumer Rights Act 2015 and the Unfair Commercial Practices Directive — there is a clear expectation that digital products provide transparent and non-misleading information to consumers, especially where outcomes are based on chance. In FUT, purchased packs display probability odds, which aligns with this principle of transparency. However, reward packs do not consistently provide the same level of information. While reward packs are not directly purchased as standalone items, they are part of a paid product ecosystem. Players purchase access to the game and engage with systems (objectives, SBCs, progression loops) that generate these packs. From a consumer perspective, these are not entirely separate from the overall product offering. This raises an important question of consistency: If probability disclosure is necessary for purchased packs, should the same standard apply to all packs within the same system? Even if not strictly required in all cases, the current approach creates an inconsistency in how information is presented to users. Additionally, UK guidance from bodies such as the Competition and Markets Authority has emphasised the importance of clear, upfront information in digital products, particularly where randomised outcomes and engagement loops are involved. To be clear, this is not about requesting guaranteed outcomes or increased pack weight. It is about ensuring that all systems involving chance operate with consistent transparency. Providing probability information across all pack types — including rewards — would: improve clarity for players align with consumer expectations strengthen trust in the system Could EA clarify the rationale behind the current approach and whether extending probability visibility to all packs is being considered? Kind regards,