Clarification Needed: FC 26 Ultimate Edition Pre-Order (Amazon, by Aug 26)
Hi EA Team, I’m reopening this question because my previous thread has gone quiet, and I still haven’t had a clear resolution. Link to old thread: https://forums.ea.com/discussions/fc-26-general-discussion-en/clarification-on-fc-26-ultimate-edition-pre-order-rewards-amazon-purchase/12548905 I pre-ordered EA SPORTS FC 26 Ultimate Edition via Amazon before the Aug 26, 2025 deadline. The product page listed the standard Ultimate Edition rewards (ICON Player Item, additional Evolution slot, Season 1 Premium Pass, FC Points, etc.). I’ve carefully reviewed EA’s own FC 26 disclaimers and terms, which state: The Ultimate Edition pre-order offer expires Aug 26, 2025 at 9:00pm PT. Redemption deadlines extend well into 2026 (e.g. Sept 26, 2026 for pre-order content, June 15, 2026 for FC Points). Nothing clearly says the game/code must be redeemed by Aug 26 — only that the pre-order itself must be placed by then. However, in my last thread an EA representative pointed me toward a stipulation buried inside a PC-focused article, hidden within collapsible content. This wasn’t obvious at all, and it raises the question: how are console players supposed to find and interpret conditions that affect their eligibility when they’re tucked away in PC documentation? My concern: Since Amazon hasn’t issued codes yet, how does EA verify that players who pre-ordered before Aug 26 are eligible for the ICON and Evolution slot rewards? Does EA take the Amazon order date as proof, or will players lose out simply because of delays in retailer distribution and misleading advertisement? Questions: Can EA confirm that Amazon is considered a “participating retailer” for Ultimate Edition pre-orders on console (as in previous years)? If a customer ordered before Aug 26 but redeems later, will they still receive the ICON + Evo slot? I’ve read all the terms and disclaimers available on EA.com, and I can’t find anything that clearly contradicts my understanding — yet the hidden stipulation has caused confusion. Please could this be escalated or clarified properly? Players need confidence that pre-ordering through Amazon still secures the advertised rewards. Thanks for your time,Perma-banned, and no reason or information was provided.
So I got a permanent ban on all FC games due to "rules violation". I have appealed 3 times and all were denied, the last one without a possibility to re-appeal. They do not specify what I did wrong or what triggered such action against my account. I'm sure the TOS team hasn't checked my account at all, and their automated system of detection is absolutely broken. The only communication I received was e-mails with the same generic response saying that they investigated and will not reverse the decision. I'm a legit player who, over the past year, has encountered hundreds of cheaters and filed hundreds of reports, always getting the same e-mail from EA: "We investigated and found nothing wrong, no actions were taken. But keep reporting". EVERY single weekend league I encounter 2-3 hackers, always at the same 8-0 or 9-0 ratio of wins/losses. And now I'm being treated like one, and it's really infuriating. At this point, I'm actually relieved not to be able to keep playing this game. Your customer service sucks, and I recommend to any person who happens to read this to not give your money to a company that, after 20 years of being a regular customer, deletes your account and provides no reasons for it.Bad offers
Subject: Request for Fairness in Offerwall Rewards Dear Support, For over two months, offers in Iraq have not changed. They remain extremely hard and give only 20,000 gems, while players in countries like Germany, USA, and France receive 600,000–1,000,000 gems with very easy tasks. This is unfair and makes players in Iraq and the Middle East feel discriminated against. We demand fairer offers and equal treatment. If this continues, we will have no choice but to escalate publicly on social media and gaming communities. Please take this issue seriously. Best regardsHeating problem fc 25
Hey everyone, I’m facing a serious problem with FC 25 on my PS5. About 10 minutes into matches, I get a “system overheated” warning, hear two beeps, and then the whole console powers off to protect itself. No other game causes this—titles like GT7, Spider-Man 2, and even more demanding games run for hours without any problem. This only happens with FC 25. What I’ve already done: Full system and fan clean, including vent area and power supply Reset and rebuilt the database in Safe Mode Played in a well-ventilated, cool room—PS5 is not in a cabinet or tight space All system software and game updates installed Tried both the PS5 and PS4 versions of the game The console is in great shape, and other games never make it run hot. Forum threads and Reddit posts suggest this is a known issue affecting only FC 25 for some users, but there’s been no official fix yet . Anyone else had this? Is there an EA fix or patch in progress? Starting to worry about hardware damage and want to keep enjoying the game safely. Any dev help or proven workarounds would be appreciated! Thanks for reading—really hope for some answers or updates!
EA, Where Is the Good Faith? Banned Without Reason for Almost a Month
How much longer will I have to wait for a response to my case: "216412487"??? It has been 29 days of distress, banned for something I did NOT do!! I have a clear conscience that I did absolutely nothing wrong, I have ethics regarding EA’s rules, and most likely I was banned due to a detection error... How much longer will I remain without a response? 29 days of waiting. This is absurd for the consumer. According to the Federal Trade Commission Act (Section 5) in the United States, companies must act with transparency and clarity in their communication with consumers, and are not allowed to omit essential information or fail to provide clear justifications for actions taken against them. Keeping a consumer punished for nearly a month, without presenting a reason and without providing a response timeframe, constitutes an unfair practice, which violates the principle of good faith and the right to information. I need an answer now!! Where is EA GAMES’ good faith??? In the United States, even in private contracts (such as EA’s Terms of Service), there is an implied duty to act in good faith and treat customers fairly. I have already opened several chats (6 or more) and have never been given a timeframe or any plausible response — always receiving standard replies from front-line agents who have no power to resolve even simple problems. In other words: if a company takes an action (such as banning an account), it must clearly explain the reason and provide fair means of appeal within a reasonable timeframe. That is not what is happening — it has been 29 days banned and without a response!!! Please, I urgently request a review of this case, as I have not yet received a response timeframe. Apologies for the inconvenience!
