[PC] Mass Effect Online Access Error in Multiplayer Mode
Commander, you’ve received a new message at your private terminal! When downloading Mass Effect 3 or Mass Effect Andromeda, players may run into one of the following errors: Mass Effect 3 - "An online pass is required to access the online features of the game." Mass Effect Andromeda - "Missing Online Access" Changes to the EA account cause these specific errors. These can include but are not limited to the following: EA Play subscription expired Account Mergers A separate account downloaded the DLC If you encounter this error when launching the game, first try the following steps to see if this resolves the error(s). Delete EA License Files: Make sure the EA app is closed. Press the Windows key and "R" at the same time. Type or copy and paste "ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER Delete all files within this folder. Clear Windows temp files: Press the Windows key and "R" at the same time Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER" Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it. (If some files or folders can't be deleted, reboot and try again.) If the above steps do not resolve the issue, you will need to contact our Support Team who will review your EA account and make any necessary changes with you. You can contact our live support at help.ea.com. Chose the following options Create a new case Mass Effect PC Manage my account Can’t log in In the Subject line Mass Effect Online Access Error Please describe your issue - Short, sweet, and to the point! For Example, "I downloaded Mass Effect 3 or Mass Effect Andromeda, and when I logged into multiplayer, I was met with an error that said I was missing the "Online Access." This is preventing me from connecting to multiplayer mode." At this point, you can send an email or scroll under Other Support Options and connect with a Chat Advisor. Thanks!
[PC] Possible workarounds for Mass Effect Legendary Edition launch problems.
If the game does not start for you, there are several possible workarounds: Notice: Mass Effect Legendary Edition will not run on Windows 7. LE1 & LE2 will not run on CPUs with only 2 physical or logical cores. (You need 4 logical cores.) If you changed the global settings inside the "Manage 3D Settings" panel of the NVIDIA control panel anytime in the past, look at this post. Disable "Controlled folder Access" of the Windows defender. Disabling OneDrive PC folder backup. Corruptions in the "License" folder might also keep the games from starting. Make sure Origin and Steam are closed. Press the Windows key and "R" at the same time Copy and paste C:\ProgramData\Electronic Arts\EA Services into the new window > hit ENTER. Move the "License" folder to your Desktop > Test. A overprotective Virus scanner or other security software could also block the access to game files. (If you use "Sophos Home Premium" or other Sophos products look at this post and this post .) Disabling Bluetooth on some motherboards fixed the issues for some players as well. The Nahimic audio service, which is installed with the Realtek audio drivers from some motherboard manufacturers like MSI or Asus, causes many problems, and here it does too, it seems. (The Realtek stand alone audio drivers normally don't have the Nahimic software installed.) ROG's Sonic Radar 3 is one of the apps that uses it. If you use a VPN, look at this post. Check if the regional settings of your EA account (not EA app) is set right . If you have the game on Steam and it will only launch EA app but not the game, a possible cause is in this thread. (Warning! This requires some deeper computer knowledge.) Fixed: If you have a Windows user name with special characters in it: Either: create an new Windows user account with only ASCII characters in it. > Reboot > Log on to the new account > Test. Or: Press the Windows key and "R" at the same time. Type or copy and paste "control" into the new window. (Without the quotes) > Hit ENTER. Choose "Region" > Administrative Tools > Change Locale > Check "Beta: Use Unicode UTF-8 for worldwide language support" > klick "OK" Reboot > Test. This issue was fixed with Patch 1.03 It looks like the game requires a CPU with AVX instruction set It turned out that only the Launcher needs the AVX instruction set. Almost all CPUs built for end consumer use in the last 10 years have this instruction set. However, if you are not sure, you can check the technical specifications of your CPU on the manufacturer's website. If you have this problem, in this post by is a workaround for the problem. (As always, use third party tools at your own risk.) This issue was fixed with Patch 1.03[INFO] Mass Effect Legendary Edition - Common Game Fixing Mods
Hey, Commanders We know that many of you enjoy using Mods to help shape and change the game in different ways. You are aware that here on EA Forums, we have a standing rule that links for Mods are a no-go. This rule is not changing. But we have recognized that some Mods have become standard go-tos for fixing some smaller game issues that have not been addressed so far, and that it has been frustrating to both community members and our Heroes not to be allowed to share them here. With this being said, we have given permission for this thread to be here because we hope that it will help you, our players, play. Our heroes will maintain it to house links to mods that they support as solutions to common game issues. To affirm: EA, BioWare, and the Community team have not verified the safety of these mods for your PC or game. Mods are a "use at your own risk" system. We encourage you to follow safe practices when downloading and utilizing any Mod from any location, using appropriate anti-virus/anti-malware tools and checks.
