Community Manager[PC] Mass Effect Unauthorized DLC Error
Commander, you've received a new message at your private terminal!
Ready to jump back in the game and save the galaxy? Are you running into an error that matches the following - "Unable to authorize the listed DLC"?
Below are the steps to help resolve this error when launching both Mass Effect 2 and Mass Effect 3.
Checking your account
First things first. Make sure you are logged into the correct account. With older titles, often we may end up with more than one EA account and not realize it. Use the following steps to verify you are in the correct account.
- Head on over to EA.com and log in with your EA credentials.
- Under the About Me section, make sure you see a Mass Effect ID.
- If you play on Epic/Steam/Switch, check the Connections tab at the bottom of the page to verify the accounts are linked.
- Click on Order History change the drop-down to match All and scroll through the content as there should be logs here with each DLC name.
Note: If the EA account previously had an EA Play subscription, once the subscription ends, you will lose access to any additional content the subscription provides. You can read more on what content is included in the Learn about EA Play article.
Once you verify you are in the correct account, perform the following steps below as these should help reinstall the DLC content and resolve these errors.
Troubleshooting Steps
- Locate the following folder on their PC
- Default Path - C:\Program Files\EA Games - This path may be different depending on where the player installs the game.
- C:\Program Files\EA Games\Mass Effect 2\BioGame
- C:\Program Files\EA Games\Mass Effect 3\BIOGame
- Delete ALL DLC content within the DLC folder
Delete EA License Files
- Make sure the EA app is closed.
- Press the Windows key and "R" at the same time.
- Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
- Delete all files within this folder
Delete Windows Temp Files
- First, make sure you close as many programs as you can
- Press the Windows key + R, go into the file explorer
- Type in %temp%, and hit Enter
- Delete everything it allows you to delete
- Reboot the PC
Optional Registry clean-up
- install CCleaner (it's free) from here
- Run Registry cleaner
- Click review selected issues
- Do you want to back up? No
- Click Fix all selected issues
Contacting Support for additional assistance
If the above steps do not help in resolving the issue, you may need to get in touch with one of our advisors to review the account and content.
Players can contact our live support team on our Help Site. To request a chat or open a case through email.
Cheers!
