Community Manager[PC] Mass Effect Unauthorized DLC Error
Commander, you've received a new message at your private terminal!
Ready to jump back in the game and save the galaxy? Are you running into an error that matches the following: "Unable to authorize the listed DLC"?
Below are the steps to help resolve this error when launching both Mass Effect 2 and Mass Effect 3.
Checking your account
First things first. Make sure you are logged into the correct account. With older titles, we may often end up with multiple EA accounts without realizing it. Use the following steps to verify you are in the correct account.
- Head on over to EA.com and log in with your EA credentials.
- Under the About Me section, make sure you see a Mass Effect ID.
- If you play on Epic/Steam/Switch, check the Connections tab at the bottom of the page to verify the accounts are linked.
- Click on Order History, change the drop-down to match All, and scroll through the content, as there should be logs here with each DLC name.
Note: If the EA account previously had an EA Play subscription, once the subscription ends, you will lose access to any additional content the subscription provides. You can read more about what content is included in the Learn about EA Play article.
Once you verify you are in the correct account, perform the following steps below as these should help reinstall the DLC content and resolve these errors.
Troubleshooting Steps
- Locate the following folder on their PC
- Default Path: C:\Program Files\EA Games. This path may vary depending on where the player installs the game.
- C:\Program Files\EA Games\Mass Effect 2\BioGame
- C:\Program Files\EA Games\Mass Effect 3\BIOGame
- Delete ALL DLC content within the DLC folder
Delete EA License Files
- Make sure the EA app is closed.
- Press the Windows key and "R" at the same time.
- Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER.
- Enable View Hidden Files and Folders
- Delete all files in the "License" folder.
If the above steps do not resolve the issue, you will need to contact one of our advisors to review the account and the content currently linked to the account you log into the game with.
Players can contact our live support team on our Help Site. To request a chat or open a case through email.
Thanks!
