Paid twice for the R5-D4 bundle and didnt receive rewards
I attempted to buy the bundle I a few days ago in game on IOS and it didnt work so i went to the webstore to buy it and it worked, after going in game though i dont receive the 30 shards and era mats i instead get 2 batches of 4324 crystals. Yesterday while looking through my card purchases i find that on the 7th of may, when i bought the bundle, i got charged for 34.99€ on EA and on Apple when i tried to buy it with apple pay in game. I tried support but its useless they dont understand the problem, how can i get my money back??
Disconnection Caused Failure To Receive Shards
Hello, I first reported this back on January 18th. After my third time requesting help on this, I was instructed to come to the forums. Problem: When finishing the General’s Command Tier III event (either this or tier IV, but I think it was III), I had a notification for some kind of game disruption. The 20 finalizer shards for completing the event were not received. Because these shards are rewarded on completion for the first time, I cannot recover them. This is a huge roadblock since I now cannot attempt the bonus tier of the event since it requires 80 shards and I’m stuck at 60 without another way to acquire said shards. Acquiring the shards via the shard store is also impossible as the Finalizer shards are locked until I unlock the Finalizer itself, which I cannot do. Date Occurred: 11/7/25 at 3:43:42 am GMT+0800 Ally Code: 196-886-973 Possible Fixes Attempted: Clear cache and force restart -Done Thank you.Didn’t receive era compensation (2 weeks with no response)
This is getting to the point that it’s ridiculous. I didn’t receive the era compensation to be able to level up my era characters to 85. As a result, I’ve lost era currency from lower ranks in coliseum during the last era, a lower end of era rank reward for the same reason, less era currency due to having no era mats to convert and I have 4 characters at gear 12 when all should be at relic 2. This will also create issues when the eyes of the empire era battle releases due to all of the required characters being at gear 12 instead of relic 2. I’m not the only one who has had this issue. Many others have as well. As far as I know, nobody has been acknowledged. I messagedCG_Meathead 2 weeks ago, started a chat with support in game at the same time and I have had only one response from support asking if I had checked my inbox for the materials. This problem is causing many more to compound as time goes on. Fix it!Lightspeed token was used on the wrong character
Good morning, I used a Speed of Light token to raise a character (Tusken Warrior) to Relic 6 right after using a token to raise them to Relic 5. The second token was used accidentally and I would like to recover it to use on another character. My ally code: 113-697-694
Did not get era compensation
As the title says I did not get the era compensation in my inbox. I have restarted and talked to support multiple times and they aren't able to help. I have sent a DM to CG_Meathead. I believe I didn't get it because I purchased the packs from the extra life event the same day the compensation would have been awarded. I am unable to complete the Andor event even though I have all characters 7 star and spend hundreds of dollars on this. I would just spend more money at this point to buy the missing mats and complete it but the purchases have been disabled. As it sits right now I need someone who can verify that I did not receive the compensation and award it to my account, otherwise I spend 600 dollars for nothing.
