Missing Omicron Refund for Ezra/Merrin Adjustment
Ally Code: 974-378-845 Issue: I received the inbox compensation message regarding the recent changes to Ezra (Exile) and Merrin. However, while I received the other materials, the 20 Omicron materials were never added to my inventory. Details: I had the Omicron ability unlocked before the update. After the refund process, my Omicron count remained the same. Could you please look into my account records to verify this? Thank you for your help.Disconnection Caused Failure To Receive Shards
Hello, I first reported this back on January 18th. After my third time requesting help on this, I was instructed to come to the forums. Problem: When finishing the General’s Command Tier III event (either this or tier IV, but I think it was III), I had a notification for some kind of game disruption. The 20 finalizer shards for completing the event were not received. Because these shards are rewarded on completion for the first time, I cannot recover them. This is a huge roadblock since I now cannot attempt the bonus tier of the event since it requires 80 shards and I’m stuck at 60 without another way to acquire said shards. Acquiring the shards via the shard store is also impossible as the Finalizer shards are locked until I unlock the Finalizer itself, which I cannot do. Date Occurred: 11/7/25 at 3:43:42 am GMT+0800 Ally Code: 196-886-973 Possible Fixes Attempted: Clear cache and force restart -Done Thank you.Merrin
Merrin Relic 7 dropped to 1. I paid for her bundle, how can you just change a product after it’s been sold? Talk about shady business. I understand her Omicron was “broken”. But that has literally nothing to do with Relic Levels. This is not okay, and to refund nowhere near the materials needed is an added slap in the face. Fix this now.
