Forum Discussion

makif3432's avatar
makif3432
Seasoned Newcomer
26 days ago
Solved

Xbox Game Pass EA Games Redirecting to EA App and Asking Me to Buy

Hi everyone,

I’m having an issue with downloading EA games through Xbox Game Pass (I have an active subscription).

When I try to install any EA game from the Xbox app on PC, it first shows “Preparing,” but then it redirects me to the EA app. Once there, instead of letting me download the game through Game Pass, it says I need to buy the game.

Here’s what I’ve already checked:

My Xbox Game Pass subscription is active (Premium)

I am signed into the correct Xbox account

The issue happens with multiple EA games

  • Hey makif3432​

    Thanks for providing that context.

    I'm afraid Xbox Game Pass Premium does not include EA Play; you'll need the Ultimate or PC version to have access. This page reflects that information as well. Hope that clears things up! 

1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    25 days ago

    Hey makif3432​

    Thanks for providing that context.

    I'm afraid Xbox Game Pass Premium does not include EA Play; you'll need the Ultimate or PC version to have access. This page reflects that information as well. Hope that clears things up! 

Featured Places

Node avatar for EA app Technical Issues & Bugs

EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.Latest Activity: 2 hours ago
8,813 Posts