[BUG REPORT] No Access to Player Exchange – Level 33,Still Locked
Dear EA FC Mobile Team and Community, I am reporting a long-standing issue with my account that remains unresolved even after a month of attempts. I still do not have access to the Player Exchange feature, despite reaching Level 33 and completing the Kickoff tutorial. I am unsure whether this is due to a bug in the beginner tutorial system. Currently, I do not see any tutorial-related tasks in my task list at all. They seem to have completely disappeared. Yet I’ve already completed Kickoff and reached a level where Exchange should be fully unlocked. I have: Reinstalled the game Cleared cache Restarted device and network Even performed a factory reset Contacted multiple advisors who gave conflicting instructions Also, I tried this on 3 devices, these are all the valid devices. None of them is an emulator. they are all ineffective. Nothing worked. I have never used emulators or any unauthorized tools, and I’m playing on a standard mobile device. I have also spent a significant amount of money on this account, which makes the situation even more frustrating. At this point, I feel like I’ve exhausted all reasonable solutions. All I want is to access a basic game feature that should already be unlocked for my account level. Please take this seriously and escalate the issue to the development or technical team. I am ready to provide screenshots or account details via DM if required. Thank you.Unable to Access "Extra Time" Mode in FC Mobile 25
Hello EA Team, I'm experiencing an issue in FC Mobile 25 where I'm unable to access the "Extra Time" section. Whenever I try to open it, I receive an error message that says: "Sorry, something went wrong. Please try again later." I am facing this issue from last 5 days. I would also like to request some compensation, as I was unable to open the Extra Time Pick last week, which caused me a significant loss. I have already tried the following steps: Restarted the app Checked my internet connection Cleared the app cache Made sure the game is up to date Despite these steps, the issue still persists. I would appreciate it if you could look into this and let me know if there's a fix or if it's a server-side issue. My game details: EA ID : tcmcw5hdcz45 Username: cvbb UID : 943097671799140355 Device: Poco X6 Pro OS: Android 15 Region: Indonesia Thank you for your help. Best regards, [cvbb]Webstore and Player Exchange Not Accessible Despite Being in Hong Kong Region
Hello EA Team and Community, I am experiencing a serious account-level issue with my EA SPORTS FC Mobile account. Despite being located in Hong Kong and having all my account settings correctly configured, I am unable to access the Webstore and cannot use the Player Exchange feature. These are basic functionalities that should be available in my region according to official documentation. 🛑 Issue Details: Region: Hong Kong (confirmed) Platform: iOS EA Account Email: [edit: email address removed] FC Mobile UID: [removed] Account Level: 22 Issue: Webstore shows: “This site is not currently available in your country.” Player Exchange menu says: “Locked. Unlocks at level 2.” — despite being level 22. 🧩 Troubleshooting Attempted: Reinstalled the game Cleared app data and cache Re-linked EA account Tried support in-game and via EA Help (Case ID: #213244015) Waited several weeks for possible auto-correction Unfortunately, no solution has worked so far. EA support advised that this may be a system-level restriction and not client-side. They acknowledged the issue but confirmed no tool on their end can manually fix it. 💬 Request: Please escalate this issue to the game development or server management team, or provide a way to reset account region binding or manually unlock these features. I believe my account may have been incorrectly flagged as Mainland China instead of Hong Kong. 🙏 This issue is severely affecting my ability to enjoy and progress in the game. I kindly request the community and moderators to upvote and provide visibility so that this bug can be fixed for all affected users. Screenshots are attached below as evidence. Thank you very much for your time and attention. Eric Hao Hong KongMissing quest rewards
Hello EA, There is a glitch in my game. The quest says I will get 2000 gems if I train all players to level 25. I have already done that, but the reward is not coming and the quest is still showing as incomplete. I have attached a video to show that all my players are trained to level 25. Instead of the 2000 gems, I kindly request 1500 Ragnarok shards as compensation. Thank you.