banned account
Hello EA Support Team, When I try to log into my FC Mobile account, I receive a “banned account” notification. However, I have not engaged in any activity that violates the rules. I have never used cheats, third-party software, or participated in coin buying/selling. I believe this ban might have been applied by mistake. I kindly request a review of my account. Here are my account details: UserID: 968779187231223810Unfair and Abnormal Shuffle Card Pack in Greatest Captain Event
Dear EA FC Mobile I would like to report an issue regarding the Shuffle card pack system in the Greatest Captain event, which I believe is abnormal and unfair to players. I also have video evidence attached to support this report. I performed a total of 13 shuffles, spending 1,800 Shuffle Points. According to the system, all players should have equal chances of being drawn. However, the outcome shows that only 5 players appeared repeatedly, while Cristiano Ronaldo and Messi never appeared even once. Here are my results: Maldini (CB) Captains Pack Cruyff (ST) Shuffle Exchange Gerrard (CM) " Maldini (CB) " Lahm (LB) " Cruyff (ST) "! Cruyff (ST) "! Van Dijk (CB) "!! Van Dijk (CB) "!! Maldini (CB) Lahm (LB) Van Dijk (CB) Gerrard (CM) Summary: Maldini = 3 times Cruyff = 3 times Van Dijk = 3 times Gerrard = 2 times Lahm = 2 times The abnormal points are: Too many duplicates (e.g., #6–7, #8–9 gave the same player consecutively) No Cristiano Ronaldo or Messi at all Additionally, none of the following positions ever appeared: CAM, CDM, RB, GK, LW, RW. This strongly reinforces that the shuffle rate is not transparent or fair. My request: I am not asking for a refund of the real money I spent, but I do expect fairness. Therefore, I request EA to compensate me with Captains Shards (or provide an alternative fair compensation). I kindly ask the team to investigate this matter and provide a transparent explanation, as fairness and trust are essential for the players’ experience. Thank you for your attention. Clip : https://drive.google.com/drive/folders/1_GSj5ep9YppewjiCwlLlSP33DM2jX5QA?usp=share_link Sincerely,