Purchase error 20005. Some store items cannot be purchased.
I am experiencing an issue when trying to make purchases in FC Mobile on iOS. Every time I try to buy certain items in the in-game store, I receive the following error message: “Purchase Failed. Please sign in to your app store account and try again.” Support Code: 20005 I have already tried the following: Signed out and back into the App Store. Signed out and back into Game Center. Restarted my iPhone. Reinstalled FC Mobile. Changed App Store region and switched it back. Added funds to my Apple ID balance. Successfully completed other purchases before, so my payment method is working. No pending transactions appear in my Apple purchase history. The issue still persists and I am unable to purchase some items in the store. Device: iPhone 12 Pro Max Platform: iOS Game Center ID: Lamiable My UID: removed Could you please check whether there is any purchase restriction, account issue, or store synchronization problem on my FC Mobile account?
Unable to Make Purchases from EA Web Store
Hello Everyone! I have an issue that I hope that someone can assist me with. I had more than 3 chats with EA support, but all I had were copy-paste answers and horrible customer service. I'm trying to make purchases for the first time via the EA website store instead of in-game but when I try to make the purchase i get an error message saying that "I cannot make ourchases via another country's store and that i need to make via my country's store" but my region is Poland and my FC mobile account region should be Poland as well, is anyone faced an issue like this before? Can someone please assist with this matter? I'm suspecting that my FC Mobile account is set to a different region by mistake, and if so, is there any way of checking our FC Mobile account region? Thank you in advance!Accessibility Issue: New PlayStyles are not triggered via Gesture Controls
Dear EA SPORTS FC Mobile Development Team, EA_Kat EA_Pulsar EA_Mio I am writing to formally report a critical gameplay issue regarding the implementation of the new PlayStyles update. Currently, these features fail to activate when using the Gesture Controls scheme, creating an unintended competitive disadvantage and breaking core game accessibility. As stated in the official EA SPORTS Mobile Gameplay Guides, the gesture control system was originally designed to optimize touchscreens. More importantly, it aligns with the EA Accessibility Patent Pledge, acting as a vital feature for players with fine motor disabilities, limited dexterity, or cognitive impairments who cannot rely on standard virtual buttons. Following the latest update, several advanced PlayStyles do not register through contextual touch screen inputs. Here are two specific, high-profile examples: Vitinha UTOTS (PlayStyle+ Level 2 - Incisive Pass): When executing passes via screen taps or swipes, the contextual AI defaults to a generic flat pass. The special accuracy trajectory and speed of the Incisive Pass PlayStyle fail to trigger entirely. Ronaldo (Power Shot): While button users can easily trigger a Power Shot by swiping the shoot button horizontally, the gesture control system fails to recognize quick screen swipes to consistently activate this signature mechanic, neutralizing the card's main competitive advantage. When PlayStyles do not function equitably across all control schemes, it creates an unfair competitive gap. Players who rely on gesture controls due to physical limitations or disabilities are effectively locked out of utilizing their high-tier, competitive player items. Following EA's guidelines on the EA Player Feedback Portal and the official Discord, I kindly request the development team to review the contextual AI mapping for gesture controls. We need an update that allows touch-based inputs (taps and directional swipes) to properly register and execute all available PlayStyles.Thank you for your time, dedication to game balance, and ongoing commitment to keeping gaming accessible for everyone. Sincerely, José Longinos GonzálezFc mobile error
Hello FC Mobile Team, I have detected a significant bug in "The World's Game Box B" (Luís Figo event pack). As intended, the first draw of this box is free. However, the second draw is supposed to cost FC Points or Gems. I have found a specific method/bug that bypasses this restriction and allows the second draw to be completed for free as well. Since this glitch disrupts the fair play and reward system of the event, I wanted to report it immediately. I have attached the screenshot of the box. If needed, I can provide a screen recording that shows exactly how to replicate this issue. Looking forward to your response. Best regards.Linked Account Not Loading Correctly on Another Device
I have an FC Mobile account linked to Gmail and Facebook, but when I open it on another device with the same Gmail and Facebook, the new FC Mobile account is logged in instead of the one I should have. Likewise, when I log in to the FCM store and redeem code, the new account is logged in instead. CM: Edited to update thread title to include more context