Jedi Temple Loot crate (Customer service unable to verify Promocode: JEDITEMPLE)
EDIT: EA refunded the money for the pack, I appreciate the help MeatHead 👍 've personally had a horrible experience today. I had filled in the promo JEDITEMPLE and at checkout it said 0 euro. After completing the purchase I was still charged the full amount. I've already had a full discussion with the EA customer service, I was first connected to 1 person (live chat) and transfered to another who apperently specialzes in it. This is what Customer service said: "We are sorry but the team can not validate the promocode, we can not help you further." I've had a conversation for over an hour, had to explain multiple times that the promo code was lituarlly on the offer itself "jedi temple guard loot crate" inside the official Swgoh webstore and yet they werent able to validate it??? This is extremely scammy and I would like to request a refund. As a student I don't have the money to spend on these kind of bundles and thus only purchased it because the promo code claimed the product would be free. This im pretty sure goes against the European Laws. Below you can see an image taken directly from the store and the offer. During the customer serice I wasn't even allowed to share the attachment. Overal this is just once again a very scammy move from capital games, should have just made the product free to avoid these kind of problems. And this was not even me forgetting to add the promo code, I ADDED IT and was still charged the full amount....I'm not seeing some purchasable
On my webstore client and my PC client I don't see any money based purchasables. I saw that someone else was also having this problem and was told to contact @CG_LucifersDaddy and they were talking about sanctions and all that. @CG_LucifersDaddy if you can remove those sanctions if they're there or help me out if that's not the problem Ally code: 936-787-624 if you could help me out that would be very appreciated thank youMissing most items in the webstore
This has been happening for a little while now but I didn’t have any reason to say something about it because it didn’t affect me, but I am not able to see any packs that cost real money in the webstore, only packs for crystals and the free things. Somewhat ironically, it didn’t start until a bit after I stopped buying LSBs (that I bought in the webstore) which was a few months ago. I know it was maybe an oversight on my part but I really didn’t expect there to be a pack for money with a promo code that made it free. Is there any way to fix this before I miss out on the 66 shards of temple guard? I have tried refreshing the page, logging out and back in, and logging in on different devices/web browsers My allycode is 135-189-464 and my name in game is The boss I attached screenshots of every character pack that I can see in the webstore
