Unable to claim web store daily crate.
This has happened before and I was unable to claim the free rewards for a number of days. I go to the usual spot and see “Oops! something went wrong here.” I’ve seen previous threads but no actual solution anywhere. I’m accessing the web store on my IOS device and account is linked/other parts of the web store work perfectly fine.Day 3 of era still do not have correct loaned units
The calendar bug from day 1 (7/28) has caused me to miss out on 5 levels on my loaned units. This is causing me to already lag behind what others at my investment level are at. I bought the episode pass along with many others in my guild. We like to use coliseum as a competition amongst the guild, who can get higher, find better comps etc. Due to this I can confidently say where my units should be vs where they are. My units are currently loaned level 12 Mara Jade level 14. Others in my guild with same investment amount are loaned level 17 Mara Jade level 17. I have already missed out on 70% of tier 2 krayt and the mat rewards that come with that vs the 6% i was able to get as well as 40% of zeffo instead of the 5%. This has also pushed me down tiers in the overall rewards costing me 300 on day 1 and likely 600 on day 2. i do not want to be behind all era because of a bug. 5 loaned unit levels is a huge amount to not have. My ally code is 559-222-379 Update: day 3 still nothing. Not even a hey we’re looking into this. Lost 1800 era currency in 3 daysSomeone is logging in and playing my account
For the past few days someone has been playing on my account and I have changed passwords and set up 2FA and no change. I’ve used the ea help in game and nothing. My name is pls stop in an attempt for them to stop playing on it. I’ve spent money and have the email and transaction history.Sync Error — (Case #251709510)
Hello Holotable Heroes and Community Managers, I am facing a critical technical issue where my SWGOH account is completely stuck/glitched due to a server-side profile synchronization error. To prevent any confusion: My account is completely clean, and I have NOT violated any Terms of Service. My Account Details: • Ally Code: 187-113-256 I have already contacted EA Live Support. After reviewing my screenshots, the advisor officially confirmed under Case ID: 251709510 that this is strictly a technical database synchronization error on EA's side, NOT a ban or suspension. However, the front-line support agents lack the necessary database tools to manually refresh or rebuild a player's server profile, so they couldn't fix it from their end. Has anyone else experienced this specific SWGOH account sync glitch recently? @EA_Crumbs (or any available Community Manager) — Could you please look into this or escalate my Case ID to the Capital Games technical team? The live support notes for Case ID: 251709510 already have all the logs, Ally Code details, and confirmation of the glitch. Thank you for your help!Missing Loaned Unit Levels
I have purchased both the Episode pass and pass + as well as claimed all the free packs and calendars in both the webstore and the game. I have a level 17 Mara, but all my loaned units are only level 8. I’m missing 5 from the calendar bug and 4 from the free pack. Is there any way I can have this corrected? EDIT: Allycode: 988563677
