Jedi Temple Loot crate (Customer service unable to verify Promocode: JEDITEMPLE)
EDIT: EA refunded the money for the pack, I appreciate the help MeatHead 👍 've personally had a horrible experience today. I had filled in the promo JEDITEMPLE and at checkout it said 0 euro. After completing the purchase I was still charged the full amount. I've already had a full discussion with the EA customer service, I was first connected to 1 person (live chat) and transfered to another who apperently specialzes in it. This is what Customer service said: "We are sorry but the team can not validate the promocode, we can not help you further." I've had a conversation for over an hour, had to explain multiple times that the promo code was lituarlly on the offer itself "jedi temple guard loot crate" inside the official Swgoh webstore and yet they werent able to validate it??? This is extremely scammy and I would like to request a refund. As a student I don't have the money to spend on these kind of bundles and thus only purchased it because the promo code claimed the product would be free. This im pretty sure goes against the European Laws. Below you can see an image taken directly from the store and the offer. During the customer serice I wasn't even allowed to share the attachment. Overal this is just once again a very scammy move from capital games, should have just made the product free to avoid these kind of problems. And this was not even me forgetting to add the promo code, I ADDED IT and was still charged the full amount....Fix the DS Rey DC
Hey CG, when you guys decide to come back from your well deserved vacation for the 4th of July, perhaps you can fix the DS REY DC? You know how there’s nothing but an infinite bonus turn loop in mirror matches? It explicitly says “this bonus effect can’t trigger this effect on enemies”. Well guess what? It does. So do your jobs and fix it….then again you’ll probably take the stance that it’s not worth fixing because it’s a temporary thing in the game and not worth your time or effort
Shards not received for the Ithano event
The game was restarted during tier 1 of the Captain Ithano event. The event is now considered completed, but the 55 shards have not been distributed. Impossible to activate the character and therefore to continue progressing in the event, which represents a significant shortfall in terms of shards (55+10+5 per day). None of the online help solutions worked. Any help is welcome ! Have a good day. iOS player. AllyCode 379-645-822Episode Pass issue
Hello there, I bought the Episode Pass on the webstore (twice, I thought there was a bug), and never received it. So I pay 19,99$ twice with Paypal and didn’t received anything. I can send you the payment confirmation if needed. Could you help me please ? Allycode : 984191672 Thanks.Game asks for a review when it shouldn't
Today when I was playing the game on my iPhone, I was prompted to review/rate it. I didn't take a screenshot, but if I see it again, I'll certainly do so. There is a clear setting in iOS to disable such dialogs, and I do have them disabled, but SWGOH doesn't seem to respect that. (Settings -> Apps -> App Store -> In-App Ratings & Reviews) I suspect this behaviour is against Apple's Guidelines - and even if it's not, it'd be greatly appreciated if the game could change to respect this setting (and correspondingly, respect those of us playing the game).
