[CURRENT ISSUE] Sims 4 Failed to Launch Game
Overview Failed to launch game An error on our end caused the launch to fail. Try again a little later. This is currently something of a catch-all error, caused by a variety of issues. And the game may in fact start but crash immediately after launch. Trying to relaunch the game immediately after it's crashed can cause the error as well. While troubleshooting this issue, each time the game fails to load, make sure the EA App is closed (exit out of it; don't just X out the window), and open the Task Manager and end the EABackgroundServices entry in the background processes list. Alternately, restart your computer. Workarounds jump to: Remove mods jump to: Clean user folder jump to: Set exceptions in antivirus jump to: Change OneDrive settings jump to: Update graphics driver jump to: Uncommon causes jump to: New admin Windows account These workarounds are listed in order of how frequently they cause this issue. So to avoid wasting time on steps that are unlikely to help you, it would be best to try the suggestions in order. Before proceeding, please repair the game. If you've installed through the EA App, open the App library and click Sims 4 > Manage > Repair. For a Steam install, open your Steam library, right-click the Sims 4 tile, and select Properties > Installed files > Verify integrity of the game files. Remove mods The most common cause of this error is a broken mod, and the most efficient way to find out if that's your issue is to remove the entire Mods folder, and delete localthumbcache.package, in the same Sims 4 folder. This doesn't mean playing without mods—if it helps, you can test your mods and cc until you find the broken file or files, then restore the rest. If it doesn't help, move on to the next steps. While testing, use the new Mods folder the game created when you launched it without mods. Transfer individual files or subfolders rather than the entire Mods folder, and use the fresh Resource.cfg file rather than your old one as well. ↑ Clean user folder If removing only the Mods folder doesn't help, remove or rename (these have the same effect) the entire Sims 4 folder in Documents > Electronic Arts. If it copies instead of moving, or you get an error when trying to move it, stop here and see the OneDrive section below. Otherwise, when you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just see whether you can get far enough to start a new save and play in live mode for a bit. If this works, you can start moving your content from the old Sims 4 folder to the new one. Start by testing your mods and custom content, if you have any. Use the new Mods folder and Resource.cfg file the game creates rather than your old ones. Test your mods and cc in batches, or use the 50/50 method described here if you have a lot of files to sort through: https://modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content#The_50.25_Method Once you're done with your Mods folder, you can transfer the contents of saves, Tray (saved households and builds), Screenshots and Recorded Videos if you care about those, and Options.ini if you don't want to redo all your in-game options. The rest can be discarded; the game will regenerate the files and folders as necessary. ↑ Set exceptions in your antivirus Your antivirus blocking the game from starting can cause this issue as well. Look for any recent actions involving Sims 4 or the EA App, and set exceptions/exclusions as necessary. The exceptions should be for TS4_x64, TS4_DX9_x64, and TS4_Launcher_x64, or the Bin folder they're in; set one for EADesktop.exe as well while you're there. If you use Memory Boost (still in beta and opt-in only), set an exception for TS4_x64_fpb.exe. This article has instructions for Windows Defender and a couple of common third-party programs: https://crinrict.com/blog/2020/10/add-exceptions-to-anti-virus-programs.html If your antivirus isn't covered, consult the publisher's online documentation for instructions. A search for "[antivirus name] set exception" will probably find a user manual. ↑ Change OneDrive settings If OneDrive is running on your computer, whether you use it or not, it can block Sims 4's access to Documents and cause this error. First, try pausing syncing. Right-click the cloud icon in the lower-right corner of the screen, or sometimes hidden in the Tray (^ icon), to see the option: If this helps, the underlying issue is OneDrive, and you may want or need to adjust your settings accordingly. You can choose which folders to sync, stop OneDrive from syncing your Sims 4 folder or all of Documents automatically, or get rid of OneDrive entirely. Please see this guide, specifically the "I don't want OneDrive to sync my files" and "I want to get rid of OneDrive" sections, for further help: [CURRENT ISSUE] Sims 4 saves/user content disappearing (PC) | EA Forums - 11838402 ↑ Update your graphics driver Some users have fixed this issue by updating an old graphics driver. If you know how to do this on your own, go right ahead. To find the current driver version and date, click Windows key-X, select the Device Manager, expand Display adapters, right-click the name of your GPU (the dedicated card, usually Nvidia/AMD, if your computer has two), and select Properties > Driver. If you update through the Device Manager, which has an Update button in the menu, you will probably get a slightly older driver than the most current one. This is fine for testing purposes, and this driver may still fix the issue; just understand that you won't necessarily be up-to-date, and you may be told you already have the current version when you do not. To get the most current version, go to the driver downloads page hosted by the manufacturer of your GPU. If you don't know how to do this, or you'd like help or confirmation before proceeding, or trying to install the driver you've downloaded throws an error, please reply to this thread. Include a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons. ↑ Uncommon causes These have been the underlying cause for a few uses but don't appear to be major contributors. Still, if any apply to you, try the suggestions. Disable Game Mode and Game Bar: Both of these settings are under Windows Settings > Gaming. DirectX 9 mode: Sims 4 now defaults to DirectX 11 mode on most computers. To force DX9 mode in the EA App, open the App game library, click Sims 4 > Manage > View properties, add -dx9 to the box, and save. If you play through Steam, open your library, right-click Sims 4, select Properties > General, and add -dx9 to the Launch Options box. Windows insider build: For certain other EA games, a couple of updates to the Windows beta build can trigger this error. I haven't seen this apply to Sims 4 yet, but if you're running the insider build, please see the accepted solution of this thread. Conflicting software: For other games (not Sims 4 as far as I've seen), MSI Afterburner or RivaTuner Statistics Server can trigger the error. You can close all unnecessary apps in the Task Manager; be sure to check the background processes list as well. ↑ New admin Windows account It's possible that the problem is caused by a setting or broken permissions in your main Windows account, and the fastest way to test this theory is to create a new account. It must have admin rights (not a standard user account), and it must be local, as in, not connected to your Microsoft account. The account name can only contain letters from the Roman alphabet and numbers, no special characters, accents, or anything else that isn't standard. To create a new account, open Windows Settings > Accounts > Family & other users, click "Add someone else to this PC" (under Other users, not Your family), click "I don't have this person's sign-in information," then "Add a user without a Microsoft account." Choose the username and password, answer some security questions, and you'll see the new account. Click it and select "Change account type" to make it an Administrator account if it's not already. It should say "Administrator - Local account" when you're done: Click ctrl-alt-delete, select Switch user, and sign into the new account. Then open the EA App (and Steam or the Epic launcher if applicable) and try to launch Sims 4. You shouldn't need to reinstall anything. Your saves and other user data won't be available, but that's fine for the purpose of this test. If Sims 4 works in the new account, it means the problem is contained to your old account. You can simply continue playing in the new account if you want. For any saves or other user data you'd like to transfer to the new account, sign into the old account again and copy the relevant files to C:\Users\Public. This folder is accessible from all user accounts; you can grab the files from there once you're in the new account. If you'd like help fixing your old account, please see below. ↑ If nothing else in this guide helps or applies to you, OR if Sims 4 only works the new admin Windows account but you'd like to play in your old account, try the other steps listed in this thread, which is for a distinct but sometimes related issue: [CURRENT ISSUE] Sims 4 Unable to Start, Already Running | EA Forums - 11818313 If those don't help either, please reply to this thread. Let me know whether the new Windows account worked. If it did not, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons. ↑Scripted mods
Hello! I downloaded wonderful whims and the childbirth mode from pandasama like 4 months ago and they both were working fine. Now after the latest updates they both stopped working. My game takes hours to load but when I took the scripted mods allowed away the game is much faster. I have done the 50/50 mods update and everything seems to be ok and usually if there's is a problem with the mods it says that there's an error with the wonderful whims mod and it might not work and then I would know its a mod or cc that isn't compatible with it. But I don't get any warnings or anything, it's just not working. I get the birthing pool and such from pandasama and birth control pills etc from wonderful whims but none of the features it had on the phone or anything during childbirth. So my question is: is not working because I don't have the scripted mods activated? is there a way to make my game load faster with the scripted mods? because right now it has been loading the game for like two hours. I get to the main page where I select the family etc but after that it just loads and loads until I get bored and close the game to play it without the scripted modes. Any help pleas? I love the wonderful whims mod! :( TIACan't join "Community Experiences" servers. Says "Purchase"
I've tried going to the "Community Experience" server list and when I Press the "X button" on my PS5 controller to join the Match, the "X button" says "Purchase". I've tried re-installing the game and restoring the Game License, and nothing works!!!! Even though, I've tried joining these matches many times, I've actually been able to join 3 matches, which is weird that it works a few times, and then stops working again. Anyone else having this issue, and were you able to fix this??
Mass Effect 2 - Failure to Launch
Every time I try and launch Mass Effect 2 I get an error screen on EA App that "An error on our end caused the launch to fail. Try it again a little later". A little later it still isn't launching and Uninstalling and reinstalling it also didn't help. I'm not sure what to do or how to fix it. Is this just me? Any help appreciated!wont let me play
I used to have the ea play pro edition and the ultimate edition on steam, i had some problems so i deleted the ea play pro version because my membership expired so i downloaded the normal ultimate edition on steam and whenever i tried opening the game this appeared i deleted and downloaded the game 4 times any help? installed graphics drivers already dont work
