local Kick-Off profiles and head-to-head statistics
Subject: FC 27 PS5 – Restore local Kick-Off profiles and head-to-head statistics Dear EA SPORTS FC Development Team, It has now been almost two months since FC 27 was released, and a basic feature of Kick-Off mode is still missing. On PlayStation 5, when playing a local Classic Match, we can no longer assign our PlayStation profiles or custom Kick-Off names to our controllers. The game simply displays "Player 1" and "Player 2". As a result, our head-to-head statistics, including wins, draws, losses and match history, are no longer saved. I have been playing FIFA with the same friend for years, and tracking our results is the main reason we buy and play this game. This feature worked in previous editions, including FC 26. Its disappearance represents a major regression for players who enjoy local multiplayer. EA acknowledged this issue on October 1, 2026, yet it remains unresolved despite several updates. It is extremely frustrating to see numerous fixes being released while such a fundamental feature remains unavailable. Please restore custom Kick-Off profiles and persistent head-to-head statistics in an upcoming update. Could you also confirm whether your development team is actively working on a fix, and whether there is an estimated timeline? Local multiplayer players deserve attention too, not just Ultimate Team players. Thank you.
Request to Unlink Unknown EA Account from Steam – FC 26
Hello EA Support Team, I am facing an account-linking issue with EA SPORTS FC 26 purchased through Steam. My details: - Steam Username: harirajan2127 - Game: EA SPORTS FC 26 - Platform: Steam My Steam account is already linked to an unknown EA account. During the login and verification process, EA displays email addresses that I do not recognize or own. I cannot access these email addresses to complete verification. I have also created a new EA account, but I cannot connect it because my Steam account is already linked to the unknown EA account. I kindly request you to: 1. Investigate the unknown EA account linked to my Steam account. 2. Verify my ownership of the Steam account. 3. Help me safely unlink the unknown EA account. 4. Allow me to connect my personal EA account to Steam. I can provide my Steam profile URL, purchase receipt and screenshots as proof of ownership. Please help me resolve this issue as soon as possible. Thank you for your support. Regards, Steam User: harirajan2127Computer crashes after launching Battlefield 6
Hi guys, on my old computer BF6 was running without issues. 3 Weeks ago I bought a new computer (Acer Nitro 18 AI with a NVIDIA RTX 5070 GPU and an AMD Ryzen AI 7 processor. I have tha latest version of windows 11 as well as the latest NVIDIA game ready drivers installed. Everything else is running smoothly and all other games work perfectly. But every time I launch BF6 the entire computer crashes (picture see below). I´ve already visited a somputer shop but they couldn´t pinpoint the problem. Had anyone of you guys similar issues or knows some way to fix this mess? thanks a lot in advanceConnectivity to ultimate team
Ultimate Team on PS5 Hello EA Support, I have completed all the suggested troubleshooting steps, including: Reinstalling FC 27. Testing both home Wi-Fi and mobile hotspot. Changing DNS to Google DNS. Restoring PS5 licences. Checking PSN and PS Plus. Clearing my active Ultimate Team squad and creating an empty squad. My EA Web App and Companion App are working perfectly. I can manage my Ultimate Team squad and players without any issues. The game connects successfully when I use mobile data, but fails immediately when I switch back to my home internet. Even EA SPORTS FC News cannot load. Other EA online games work perfectly on my home internet. Please escalate my case to the technical team for further investigation. I believe this may be a game-specific connectivity or network-routing issue. I would appreciate an investigation rather than another standard troubleshooting checklist. Thank you.
About the latency/routing issue in FC 27
I want to raise an issue that many players from Southern and Eastern Europe have already experienced in FC 26 — and I am concerned that we are going to see exactly the same situation in FC 27. In FC 26, players reported a significant deterioration in latency and gameplay quality after the July 29th server maintenance. The issue was particularly noticeable for players in Romania, Ukraine and other parts of Eastern/Southeastern Europe. This is not simply a case of having a “bad internet connection”. In the existing FC 26 thread, EA Community Manager Darko confirmed that the issue had been raised with the team and was being investigated. However, almost two months later, we still have no clear explanation, no technical details and, most importantly, no indication of when or how the issue will actually be resolved. The thread is still active, and players are continuing to report the same problem: https://forums.ea.com/discussions/fc-26-technical-issues-en/severe-latency-degradation-in-romania-after-july-29th-maintenance/13610423 I have also posted several times in that thread, asking a very simple question: What are players supposed to do if they live far away from the servers or are affected by poor regional routing? Are we expected to solve the problem ourselves by paying for third-party connection-routing services such as GearUP, WTFast, ExitLag, Surfshark or similar services — on top of already paying for the game and online services? In my own case, using an alternative routing service can significantly improve the route and gameplay experience. That is important evidence that the problem is not necessarily my local connection or hardware. The difference can be the route used to reach EA's infrastructure. I don't think the solution should be that players in Eastern or Southern Europe have to pay an additional monthly subscription to third-party services just to get a reasonable gameplay experience. Players who live close to EA data centers can often get 10–20 ms connections. Players who are geographically farther away obviously cannot expect identical latency. But there is a very important difference between naturally higher latency because of distance and unnecessarily poor routing to the available EA servers. This is exactly what I am asking EA to clarify for FC 27: Has the routing/matchmaking issue affecting parts of Eastern and Southern Europe actually been identified? Has anything been changed in FC 27 to prevent the same problem from happening again? How does EA handle players who are geographically distant from the available data centers? Are there plans to improve regional routing or matchmaking server selection? And most importantly: will EA provide an actual technical explanation and update to the affected community? We are not asking for impossible 10 ms ping from every country. We are asking for a fair and technically reasonable connection to the servers available to us. Please don't let FC 27 repeat the same situation we experienced in FC 26. Eastern and Southern European players deserve an answer before this becomes another year-long problem. upd: I’ve seen several threads on the forum about a similar issue from various regions, not just Europe.
Account ban due to "Gameplay Enhancements"
Hi there, I am reaching out here because I have no idea where else to go after an appeal. I received a ban email around 1:07pm a couple of day ago whilst playing COD, panicked I went to check my Apex just in case it was a scam email, to my disappointment it was not the case. I submitted an appeal around 30 minutes later after researching what this meant and to find out what may have caused it. I added my evidence of the steam launch commands I use, (I run tournaments so I use the api launch codes to help track data during the tournaments to platforms such as ApexLegendsStats), and also a .png of the email I received at the time to see if I did genuinely mess up somewhere and was not allowed to use the launch commands or if I had been unknowingly hacked at all. Within 36 hours, whilst I was at work I received the replay regarding my appeal to which they said that the ban was correctly placed and that it is definitely permanent. They had not mentioned what specifically I had done wrong, but had fallen back to using terms regarding Gameplay Enhancements and then linking pages such as the EA Help Centre as well as the page of "Penalty History and Appeal area" for which seemingly ran me in circles trying to even find this page to seek any form of help past the seemingly copy-paste emails they send out. I am at a loss as I genuinely don't cheat in any game, I acknowledge I am very bad at pretty much any game I play and yes it is a skill issue. I do have some good days in which I can manage a 8+ Kill game with Dmg matching such stats, whilst other days I can go matches stretching hours with 0 across the board. The highest rank I've ever achieved is D4, which has only happened in S29 and S30, which took a lot of work and the bonus of current unemployment. Before which I had only ever gotten as high as P1 if I ever managed to get a long weekend with decent games. I get the distinct and irritating feeling that I cannot get my account back, nor the $2.6k that I spent on the game. (I retrospectively realise that spending so much on a game isn't exactly sensible but I had fun and the cosmetics that I got were at the time really quite cool and rare.) Saying that I am always going to appreciativ eif I ever do get either as this game has helped me through my life at it's worst and has led me to meet many people to which I now call friends. In any case I am baffled as to why my account got banned; The emails, the appeals page and the help centre are ironically unhelpful as to explaining why I have been banned. Adding to the fact that I am also Ill is just, quite frankly, annoying. I will attach all of the screenshot I have manged to take regarding my case just to help add context to my rather long forum. (Sorry) I really hope that I can get some help with this issue and maybe get my account/mooney back. I thank you in advance for such.FC 26 Showcase instead of full game
I got FC 26 on my pc through a promotion on amazon luna, and i fully own it now on the EA app. I played it a bit initially, but then deleted it, and recently redownloaded it. But now when i launch it, it launches as the showcase version, and when i press "Upgrade" it just offers for me to buy the game again. I ALREADY OWN THE FULL GAME. I then went into the game files and there were 3 application files: FC26, FC26_Showcase, and FC26_trial. I then deleted "FC26_Showcase" hoping that would resolve the issue, but it then it would not let me launch the game because the "Anticheat.cfg file had been removed or corrupted". I did not do anything to the Anticheat.cfg file. I OWN THIS GAME and i want to play it, how do i resolve this issue?
Javelin Anticheat failed to initiate
Keeps saying Javelin anticheat system lost or didn't installed correctly. I've tried to re-installed the anticheat system and the whole game more than 5 times and still didn't work. The following is the error message I got: Session ID: 0ygwAXTjvbrxid3oss3KShR4HZWoTARLBEvHYw4abe+9BGHV Previous Session ID: 1ntiVSaxubfxjdjsvM3KHPpRt0+KEXfL+YZ5TkWiElVbkUOX Previous Service Session ID: n/a
