Can anyone help?
It started a few days ago, I updated my sims game, and everything was fine, I then updated my mods, as usual. And it was fine. However all of a sudden my laptop after like 10 mins my mac would just shut off? I was confused and thought maybe it was overheating, so I put it on a flat surface, as before I was using my lap. This helped a little bit, but it wouldnt even really get hot before it would shut off again. I went through my mods, cleaning it out, tried it again and still the same problem, it would last a tiny bit longer but would then have the same problem again, eventually it would just freeze occasionally but now it just shuts off with no warning. I did eventually remove my mods folder for the ultimate test, and it is not my mods, it seems to be the sims game itself. I have been playing this game for years with this computer, and I've played for a few hours at a time in the past, with no problem. Im just wondering If anyone could explain this or is experiencing this too? And to add, my computer keeps telling me it needs to update, but then says its up to date? And when my laptop turns back on it seems to loose all it's charge. It's a Macbook Air, Retina 2020. Mac OS Sequoia 15.5. If that helps at all. Please let me know if you all have any solutions, thanks 😊
Unable to launch the game
Hello everyone, For a week now, I haven't been able to launch my game. I cleared the caches, updated my Mac, reinstalled the application and nothing works. I spoke to support, they told me to wait for an update? If anyone has any idea about the problem, I'm interested. Thank you.Game not Launching
Hi, I'm having trouble launching The Sims 4 from the EA App on my Mac. The game appears to load but never actually launches. I’ve already tried repairing the game, uninstalling and reinstalling both The Sims 4 and the EA App, but that didn’t solve the issue. I’ve also cleared up storage on my laptop, restarted and shut it down multiple times, but nothing has worked so far. Here's the details of my Mac Model: MacBook Pro Model A2141 Year: 2019 Memory: 32GB macOS version: Sonoma 14.6.1 Storage: 685.13 GB of 1 TBUnable to start: The Sims 4 is already running - Mac only
If you're experiencing this error message it doesn't mean your game is already running, the actual message itself is incorrect. It means The Sims 4 cannot access the Electronic Arts > The Sims 4 folder to load your user data when you attempt to launch the game. This is essentially a permissions issue which can be resolved based on your setup: - If you have just installed or reinstalled the game - If you have iCloud Drive enabled and it is syncing your Desktop & Documents folders - If you have recently updated your Mac or the game - If you have moved your Electronic Arts > The Sims 4 folder to an external drive and created a symlink in your Documents folder ______________________________________________________________ If you have just installed or reinstalled the game: You would have been prompted to allow The Sims 4 permission to access the Documents folder, this is security built into macOS. This is so it can access the Electronic Arts > The Sims 4 folder in your Documents folder, if one already exists, or create a new one if it doesn't exist. If you clicked Don't Allow when prompted the game cannot read and write to the Documents folder, resulting in the error message. Fix - Open System Settings > Privacy & Security > Files and Folders (you will need to use an Mac Administrator account to access this) and enable access to the Documents folder by clicking the toggle on: If you do not see this option open System Settings > Privacy & Security > Full Disk Access (you will need to use a Mac Administrator account to access this). Click the + in the bottom left corner, below the list of apps. A Finder window will open to the Applications folder. Navigate to where your game is installed, by default this is Applications > EA Games, click on it and then click Open. It will now be added to the Full Disk Access list. Make sure it is toggled on. Whilst giving the game Full Disk Access isn't ideal, and shouldn't be necessary, it is a quick and easy solution to fixing the error message and the game is signed and notarised by Apple. ______________________________________________________________ If you have iCloud Drive enabled and it is syncing your Desktop & Documents folders: This is a really common cause of this error message and is as a result of your Mac storage being full resulting in iCloud pushing the entire Documents folder to the cloud. The game cannot see the Documents folder and its contents because it is not local on your machine, therefore it cannot access the Electronic Arts > The Sims 4 folder to load user data at launch. Fix - Open System Settings > Apple Account > iCloud > Drive and disable the Desktop & Documents folders syncing. Be aware of the effect this will have if you use multiple Apple devices to access these folders: ______________________________________________________________ If you have recently updated your Mac or the game: Sometimes permissions can go awry after updating the OS or you have been prompted to change settings after updating and inadvertently clicked the wrong thing. Fix - check all of the applicable settings in the instructions above ______________________________________________________________ If you have moved your Electronic Arts > The Sims 4 folder to an external drive and created a symlink in your Documents folder: There can be multiple reasons for the error message when a symlink has been set up but they are all caused by the game not being able to access the Electronic Arts > The Sims 4 folder: your external drive is not plugged in and properly mounted. Check the drive is plugged in and showing in Finder/on your Desktop. your symlink is broken. This can be checked by looking at the symlinked folder in your Documents folder. If the icon is a white file and not a folder it is broken. Trash it and recreate the symlink in Terminal. If you have further issues refer to the dedicated symlink thread opening post. the game does not have access to Removable Volumes (external drives) in System Settings > Privacy & Security > Files and Folders. You would have been prompted to give permission when launching the game for the first time after successfully creating the symlink and maybe denied it. Give the game access: you have iCloud Drive syncing your Desktop & Documents folders to the cloud which does not work well with the symlink. Disable it (see above for further instruction). your external drive has not been ejected properly multiple times resulting in the OS changing the mount point. Check Disk Utility and rectify, see the dedicated symlink thread opening post for further instruction. ______________________________________________________________ If you're still stuck a really quick and easy way to resolve this is to create a new Administrator account on your Mac and play the game in that account. When you first launch the game in that account you will be prompted to give all the necessary permissions for the game to access the Documents folder - make sure you allow it 😊Sims 4 is suddenly really laggy on my MacBook Air M2
I've been playing Sims 4 on my MacBook for a while now and have never had a problem. Game always ran smoothly. Around 2 weeks ago my game started lagging a lot and has been doing so ever since. Every time I try loading a save it takes years, and it does the same when I try saving and exiting the game. The actual gameplay is so laggy that I sometimes can't even move my camera. I play with mods and CCs and I've checked numerous times if some are outdated or colliding with each other, but it all checks out. I've tried lowering all of my graphics but it doesn't help at all. I saw someone say that enabling retina display could potentially fix the issue, but no luck. I don't really think storage is the problem either. It was completely fine up until 2 weeks ago and my storage capacity hasn't really changed. I'm not the most tech savvy person out there, so I'm really hoping someone else knows how to fix this. The game is barely playable.Sims 4 Mac crashes with GraphicsRules.sgr file in the ConfigOverride folder
Ever since the January 2025 patch, placing a copy of the GraphicsRules.sgr file in the Documents > Electronic Arts > The Sims 4 > ConfigOverride folder causes the game to not launch with a specific error message "There was an error processing the startup configuration script": It doesn't matter if it's a simple, unedited version of the file or an edited version, the game won't launch. This only applies to the GraphicsRules.sgr file. Placing a copy of the Default.ini file and GraphicsCards.sgr file in the ConfigOverride is fine. Current workarounds: edit the GraphicsRules.sgr file directly in The Sims 4.app > Contents > Resources folder which defeats the purpose of the ConfigOverride folder and requires a game repair to set back to the default vanilla setting place a copy of the Ts4CommonRules.sgr file from The Sims 4.app > Contents > Resources folder in the ConfigOverride folder (BIG thanks to karoschmitz for discovering this) place a copy of the GraphicsRules.sgr file in the ConfigOverride folder, open it and remove the third line at the top of the file include "Ts4CommonRules.sgr" (I have not tested for any adverse reactions in-game when not including this file at launch)
