[READ FIRST] Compiled list of Mac specific issues
Installing the game & patching - issues in EA App
All issues related to installing and patching the game should be posted in the EA App Tech & Bugs forum. This includes, but is not limited to:
- base game and/or purchased DLC not showing in games library in EA App
- DLC not available in-game but showing as installed
- game not recognising a patch is available
- installing or patching stuck at a certain %
Graphical Issues
- Specific graphics issues since 14 January 2025 patch:
- Horribly glitched game window broken graphics - [CURRENT ISSUE] Game screen glitches when I load into other lots. NVIDIA GPU | EA Forums - 11008002 (NVIDIA GPU issue)
- Flickering lights/objects/shadows - [CURRENT ISSUE] Objects and lighting flickering since 14/01 patch | EA Forums - 11858542
- White dots on CC surfaces - https://answers.ea.com/t5/Technical-Issues-Mac/graphics-issue-with-any-reflective-shiny-surface/td-p/8592629
- Game data incomplete or llama thumbnails or red and white sims or bluey/purple/red textures with question marks - https://answers.ea.com/t5/Technical-Issues-Mac/Game-Data-Incomplete-grey-llama-thumbnails-red-and-white-sims/td-p/9341303
- Game screen flickering - https://answers.ea.com/t5/Technical-Issues-Mac/Sims-4-Screen-Flickering/td-p/6229050
Game performance
- OS specific issues:
- Game crashes in macOS 10.11.6 El Capitan - https://answers.ea.com/t5/Technical-Issues-Mac/Sims-4-issues-with-Mac-OS-X-El-Capitan/m-p/8441782#M24052
- Game crashes in macOS 10.12.6 Sierra - https://answers.ea.com/t5/Technical-Issues-Mac/CURRENT-ISSUE-Sims-4-does-not-launch-in-macOS-Sierra/m-p/8417999#M22591
- Model specific issues:
- Game crashes in fullscreen on ARM (M) Macs - [TROUBLESHOOTING] Sims 4 Crashing since 1/14/25 Update | EA Forums - 11007810
- 2012 13" MacBook Pro & Air running older versions of Mojave https://answers.ea.com/t5/Technical-Issues-Mac/Sims-4-crashing-freezing-Intel-HD-4000/td-p/8486475
- Macs with Apple silicon (M series) game crashing/system restart. Enable VSync https://answers.ea.com/t5/Technical-Issues-Mac/Compatible-with-Apple-M1-Chip/m-p/9754933#M40222
- Macs with screen camera notch pointer doesn't click where you want it to https://answers.ea.com/t5/Technical-Issues-Mac/-WORKAROUND-Pointer-clicks-off-target/m-p/11027356#M48632
- Macs with M1 Pro & M1 Max chips Refresh rate issues https://answers.ea.com/t5/Technical-Issues-Mac/SIMS4-M1-Pro-Max-in-mode-full-screen-refresh-rate-problem/m-p/11156305#M48886
- In-game issues:
- Camera does not rotate properly https://answers.ea.com/t5/Mac/-NEED-INFO-Camera-will-not-rotate-properly-using-trackpad-or/td-p/14117188
- Game crashes when accessing the Gallery - https://answers.ea.com/t5/Technical-Issues-Mac/-Sims-4-keeps-crashing-when-accessing-the-Gallery/td-p/8027593
- Game is already running error message https://answers.ea.com/t5/Technical-Issues-Mac/Sims-4-is-already-running-mac/td-p/6281540
