[READ FIRST] Compiled list of Mac specific issues
Installing the game & patching - issues in EA App
All issues related to installing and patching the game should be posted in the EA App Tech & Bugs forum. This includes, but is not limited to:
- base game and/or purchased DLC not showing in games library in EA App
- DLC not available in-game but showing as installed
- game not recognising a patch is available
- installing or patching stuck at a certain %
Graphical Issues
- Specific graphics issues since 14 January 2025 patch:
- Horribly glitched game window broken graphics - [CURRENT ISSUE] Game screen glitches when I load into other lots. NVIDIA GPU | EA Forums - 11008002 (NVIDIA GPU issue)
- Flickering lights/objects/shadows in live mode and BB - [CURRENT ISSUE] Objects and lighting flickering since 14/01 patch | EA Forums - 11858542
- Infant pillow shadow flickering in CAS - [MAC] Infant pillow flickering in CAS | EA Forums - 12156631
- White dots on CC surfaces - Graphics issue with any reflective/shiny surface | EA Forums - 11017402
- Game data incomplete or llama thumbnails or red and white sims or bluey/purple/red textures with question marks - Game Data Incomplete, grey llamas, red and white sims, broken textures | EA Forums - 10985476
- Game screen flickering - Sims 4 Screen Flickering | EA Forums - 10960786
Game performance
- OS specific issues:
- None currently
- Model specific issues:
- Macs with Apple silicon (M series) game crashing/system restart. Enable VSync [READ FIRST] Compiled list of Mac specific issues | EA Forums - 10987989
- Macs with screen camera notch pointer doesn't click where you want it to [READ FIRST] Compiled list of Mac specific issues | EA Forums - 10987989
- Macs with M1 Pro & M1 Max chips Refresh rate issues [CURRENT ISSUE] Sims 4 M1 Pro/Max in full screen mode refresh rate problem | EA Forums - 10972318
- Launching issues:
- "There was an error processing the startup configuration script" error message when attempting to launch the game Sims 4 Mac crashes with GraphicsRules.sgr file in the ConfigOverride folder | EA Forums - 12188469
- In-game issues:
- Camera does not rotate properly Camera will not rotate properly using trackpad or mouse | EA Forums - 10993399
- Game crashes when accessing the Gallery (avatar related) Sims 4 keeps crashing when accessing the Gallery | EA Forums - 10963836
- Game is already running error message Unable to start: The Sims 4 is already running - Mac only | EA Forums - 12192886
