Someone made an unauthorized heirloom purchase with my 300 heirloom shards.
My account was hacked few years ago and i still remember having heirloom shards on it, i tried to recover it asap at that time but the EA Support didn't help much so i gave up, i got the account back few weeks ago and somehow found out my heirloom shards have been used to buy the **bleep** heirloom and mythic skin available which is Bangalore's. I want those shards back because i did NOT consent nor authorized the purchase. I tried contacting EA Help but it didn't help anything.
[PC] Repeated BSOD — 0x0000000A in eaanticheat.sys , dumps attached
Dear EA Support / Anti-Cheat Team, Since the September 29, 2026 Apex Legends update that switched to the new EA Javelin anti-cheat, my PC repeatedly blue-screens and force-restarts while in-game. This happens only with Apex Legends; other games (League of Legends, VALORANT) run perfectly. Crash details (Event Viewer + WinDbg): BugCheck 0x0000000A (IRQL_NOT_LESS_OR_EQUAL) Parameters: 0x000000007fffffff0000, 0x00000000000000ff, 0x000000000000008e (varies among 0x0e/0x2e/0x4e/0x6e/0x8e/0xae/0xce/0xee), 0xfffff80xxxxx7ee0 (nt!RtlpxVirtualUnwind+0x550) WinDbg !analyze -v (identical across 10+ minidumps): PROCESS_NAME: r5apex_dx12.exe IMAGE_NAME: eaanticheat.sys FAILURE_BUCKET_ID: AV_eaanticheat!unknown_function One additional 0x0000013A (KERNEL_MODE_HEAP_CORRUPTION) Example dumps: C:\Windows\Minidump\100726-16062-01.dmp, 100726-14843-01.dmp, 100726-14531-01.dmp Frequency: sometimes several crashes within minutes of entering the game (e.g. 16:00, 16:02, 16:19 on 2026/10/7), sometimes after longer play sessions. System: Lenovo Legion Y7000P IRX10 (83NN), BIOS S9CN15WW Intel Core i9-14900HX; NVIDIA RTX 5060 Laptop (driver 32.0.16.1714, latest) 16GB DDR5-5600; Windows 11 Home 26H2 (Build 26300), fully updated Steam (AppID 1172470) Already tried / ruled out: Latest GPU driver and Windows updates; Full uninstall + reinstall of EA anti-cheat via EAAntiCheat.Installer.exe; Crashes persist even with Tencent ACE anti-cheat fully unloaded (kernel drivers not running); Capping CPU max frequency to 5.0GHz (community workaround) — still crashes, reverted; Not a memory/page-file issue: only ~46% commit charge at crash time, page file usage 0.1%, no Resource-Exhaustion (2004/2019) events; Zero WHEA hardware errors; SSD healthy; no Defender threats; game files repeatedly verified. Request: Please escalate to the Javelin anti-cheat team, confirm whether this is a known issue, and advise on an ETA or workaround. I can provide all minidumps and dxdiag on request. Thank you.Power Sword Draw Animation Cancelled by Sprinting or Sliding
I would like to report an animation bug affecting the Power Sword in Apex Legends. When the Power Sword is drawn while walking, it plays a specific walking draw animation. However, if the player starts sprinting or sliding before the animation finishes, the draw animation is immediately cancelled instead of transitioning correctly. This makes the animation look broken and inconsistent. Reference videos: https://www.bilibili.com/video/BV1p8tJ6aEAp/ https://www.bilibili.com/video/BV1frgW6ZEv3/ The two videos have received over 52,000 views combined, showing that this issue has attracted significant attention from the player community. To reproduce the issue, equip the Power Sword, start walking, and switch to the Power Sword so that the walking draw animation begins. Before the animation finishes, start sprinting or sliding. The walking draw animation will be cancelled immediately. Expected behavior: Starting a sprint or slide should allow the draw animation to finish or transition smoothly into the appropriate sprint or slide animation. Actual behavior: Sprinting or sliding abruptly cancels the walking draw animation, causing a visibly broken animation transition. Platform: PC Please investigate this animation transition issue and confirm whether it is already being tracked. Thank you.Apex Legends Ranked Match Disconnection Caused False Abandon Penalty and RP Loss
Dear EA Support Team, I am reporting a technical issue with Apex Legends. On October 6, 2026, at approximately 9:51 PM IST, I was playing a ranked match when the game suddenly displayed the following error: “The client failed an anti-cheat runtime integrity check. (1)” I did not intentionally leave or quit the match. The game disconnected me because of this anti-cheat error. After restarting Apex Legends, I was given a penalty for leaving the match, and all of my RP from the ranked session was lost. This penalty is incorrect because the disconnection was caused by a technical issue outside my control. Please investigate the server and match records, remove the abandon penalty, and restore the RP that was deducted. I have attached a screenshot of the error for reference. Details: Game: Apex Legends Mode: Ranked Date and time: October 6, 2026, around 9:51 PM IST Error: “The client failed an anti-cheat runtime integrity check. (1)” SID: 2:1019022:11631705:31e6c8af-caea-40d8-9d00-bf905c0c0f3d Issue: Unintentional disconnection, abandon penalty, and RP loss I would also appreciate it if this incident could be reviewed as a possible Javelin Anti-Cheat or anti-cheat integrity-check problem, since similar crashes may be affecting other players. Thank you for your assistance. Kind regards, Koustav Singha Roy EA ID: Leoren610
