Bug: Could not retrieve online information
After every Pro Clubs match in EA FC 25, I receive the error message “Could not retrieve online information”, making pro clubs unplayable without restarting. The bug is still there even after the latest update and extensive troubleshooting. -Reinstall the game. -Allowed FC25.exe and EA AntiCheat.exe through Windows Defender firewall. -Verified game file integrity. -Removed most friends from EA friends list. -Ran both executables as Administrator. -Changed game language settings temporarily. -Flushed DNS and reset Windows network settings. -Launched the game via Steam and EA App, including signing out and back in. -Switched crossplay on and off None of these methods above worked and what i found through netstat was that the UDP port 3659 remains open and bound to FC25.exe throughout gameplay and after matches. The FC25.exe process PID changes after matches, indicating the game’s connection/session resets internally. The game window does not crash or freeze after matches, but the connection becomes unusable and reconnect attempts fail until the game is restarted. So basically the problem is not caused by my firewall, network, or pc, but problems with EA's servers. A fix in an upcoming patch would be great.
FC 25 – Players Not Responding Online (Controller & Keyboard Broken)
I’m on PC and I can’t control my players properly in EA SPORTS FC 25 during any online match (like FUT Rivals or Online Friendlies). ❌ My players either don’t move at all, or they move when off the ball but completely stop responding once I gain possession. ❌ This happens with both my controller (wired Turtle Beach Xbox-style) and my keyboard. ✅ The controller works perfectly in every other game. ✅ Offline modes like Squad Battles work fine. What I’ve already tried (none of it helped): Created a brand new Windows user profile Reinstalled the game Fully removed and reinstalled EA Anti-Cheat Disabled all overlays (Steam, Xbox Game Bar, Discord, etc.) Disabled OneDrive sync Tried different USB ports and another controller I’m really stuck and can’t play online at all.Pro Clubs - Controlling differnt player or nobody at all
We are playing in the playoffs and when we enter the game we realized we dont have control of our own players. We were able to figure out that we are controlling random other players and some of us were not controlling anyone at all. On top of that, I was the captain and the person controlling my player couldn't control the team like a captain and I could not as well. So we had nobody able to control the defense or tactics and on top of that we had users controlling random players and some users who were not able to control anyone at all. Like honestly...what is this and what is going on EA....it's been one year since this game has been out and you guys have barely fixed any bugs or issues. Every update says some things are fixed and even those barely do anything. For the price we pay to play this game you need to do better. We get bugged out several times trying to even get into a game or getting kicked out when it starts. Players we can't control. Jerseys that don't always match what we chose. And even simple things like the photo of the player who scored on the bottom shows a blank photo for anyone else other than your own player. Like some of these are things that should have been fixed a long time ago. Really disappointed in this company for taking our money and how much we love this game and not doing what it takes to make it better. Feel free to email me and we can chat. I'll come work for you guys and make this game better if you don't want to do it yourselves.
