After every Pro Clubs match in EA FC 25, I receive the error message “Could not retrieve online information”, making pro clubs unplayable without restarting. The bug is still there even after the latest update and extensive troubleshooting.
-Reinstall the game.
-Allowed FC25.exe and EA AntiCheat.exe through Windows Defender firewall.
-Verified game file integrity.
-Removed most friends from EA friends list.
-Ran both executables as Administrator.
-Changed game language settings temporarily.
-Flushed DNS and reset Windows network settings.
-Launched the game via Steam and EA App, including signing out and back in.
-Switched crossplay on and off
None of these methods above worked and what i found through netstat was that the UDP port 3659 remains open and bound to FC25.exe throughout gameplay and after matches. The FC25.exe process PID changes after matches, indicating the game’s connection/session resets internally. The game window does not crash or freeze after matches, but the connection becomes unusable and reconnect attempts fail until the game is restarted.
So basically the problem is not caused by my firewall, network, or pc, but problems with EA's servers. A fix in an upcoming patch would be great.
