Bug: Could not retrieve online information

After every Pro Clubs match in EA FC 25, I receive the error message “Could not retrieve online information”, making pro clubs unplayable without restarting. The bug is still there even after the latest update and extensive troubleshooting. 

-Reinstall the game.

-Allowed FC25.exe and EA AntiCheat.exe through Windows Defender firewall.

-Verified game file integrity.

-Removed most friends from EA friends list.

-Ran both executables as Administrator.

-Changed game language settings temporarily.

-Flushed DNS and reset Windows network settings.

-Launched the game via Steam and EA App, including signing out and back in.

-Switched crossplay on and off

None of these methods above worked and what i found through netstat was that the UDP port 3659 remains open and bound to FC25.exe throughout gameplay and after matches. The FC25.exe process PID changes after matches, indicating the game’s connection/session resets internally. The game window does not crash or freeze after matches, but the connection becomes unusable and reconnect attempts fail until the game is restarted.

So basically the problem is not caused by my firewall, network, or pc, but a bug in the game. A fix in an upcoming patch is a must.

I have the same problem, so annoying!

Hello,

After every single Pro Clubs match, I constantly receive the error “Could not retrieve online information”. Because of this, I can’t continue playing or reconnect properly.

To make sure it’s not on my side, I have already:

• Factory reset my PlayStation,
• Configured network settings manually with custom IP,
• Repeatedly tested my connection.

The issue persists no matter what I try.

We, as players, have purchased this game, yet we can’t even play one of its core online modes properly. So I must ask: if FC25 is unplayable, why should we consider buying FC26? It feels unfair to keep pushing a new title while the current one remains broken due to unresolved server and connectivity issues.

I expect an urgent fix and an official explanation.

Thank you.