My NHL 25 Crashes daily
My nhl crashes without fail on a daily basis. I have taken my xbox apart, cleaned it entirely and have tried every single fix possible that I could find online and still nothing. EA released an update saying they fixed the issue but this has been happening on and off since NHL22 for me. Extremely frustrating as all I play is EASHL and HUT and both of my records in this modes are destroyed because of this happening constantly. I have an xbox series x.
NHL 25 configuration error
Every other woc game kicks me out. Still yet to find a solution to this…. its ruining the whole experience that we paid good money for. Have to reset app or it’s going to error every time. As soon as timer reaches zero when matched up error disconnects me out of game. This error is as common as every other game
'Failed to synchronize points' when making NHL Point purchase.
Details: Platform: PlayStation 5 Missing Points Purchased: 20,000 NHL Points What Happened: I made two separate purchases of NHL Points on the same day: 13,000 Points: This purchase was processed correctly and was credited to my account immediately. 20,000 Points: This purchase resulted in an in-game error message saying, “Failed to sync points,” and the points have not appeared in my account since. After the purchase, I used the 13,000 points (plus 450 leftover points from a prior purchase) to buy: 4 Power Up Icon Packs (1,500 points each) 1 Premium Player Booster Pack (5,500 points) These purchases totaled 11,500 points, leaving a balance of 1,950 points, which matches my current balance. The missing 20,000 points have not synced to my account despite the transaction being confirmed as completed by PlayStation Support, with funds deducted from my bank account. Steps Taken to Resolve: Contacted PlayStation Support: They confirmed the purchase was completed successfully and funds were transferred to EA. They referred me to EA Help, as the issue lies on EA’s platform. Contacted EA Support: I provided all details, including my account information and transaction history. EA support has repeatedly told me to wait for 24 hours or contact PlayStation, despite this waiting period having already passed and PlayStation confirming their side is not at fault. Troubleshooting: Logged out and back into HUT/WOC. Restarted my console. Cleared my cache and ensured all game updates were applied. Key Evidence: My current points balance is 1,950 NHL Points. If the 20,000 points had synced, my balance would reflect significantly more. EA Support confirmed they could see the purchases made with the 13,000 points but could not verify the 20,000 points were used, suggesting they never synced to begin with. The funds for the 20,000 points have left my bank account, and the purchase is reflected on my PSN account. Request: I am seeking developer assistance to investigate this issue further. Specifically: Review my account’s transaction history to confirm the 20,000 points were never credited. Investigate why the points failed to sync and identify whether this is a bug affecting others. Provide a resolution by either crediting the missing 20,000 points to my account or issuing a refund. Thank you in advance for your time and support!
NHL 25 Club Stats API Error
Hello, I'm having an ongoing issue with the API for club stats this year. The call that I've been using year after year doesn't work with this year's club IDs. For example: This call for my club from NHL 24 last year worked fine (and still does to date): https://proclubs.ea.com/api/nhl/clubs/stats?clubIds=15441&platform=common-gen5 But the same call for my club in NHL 25 returns an error (878plae8i): https://proclubs.ea.com/api/nhl/clubs/stats?clubIds=21457&platform=common-gen5 I've done some spot checks with other club IDs from this year's game and it returns the same generic error, so it's not just an issue with my club. To be clear, this is the API call that gives in-depth team stats (power play, shots, breakaways, etc.),not the simpler one that returns just wins/losses, season record, etc. For more detail here's a Reddit post discussion the issue. https://www.reddit.com/r/EASHL/comments/1ftxmv0/nhl_25_eashl_api_calls Thanks.NHL 25 Club Stats API Error
Hello, I'm having an ongoing issue with the API for club stats this year. The call that I've been using year after year doesn't work with this year's club IDs. For example: This call for my club from NHL 24 last year worked fine (and still does to date): https://proclubs.ea.com/api/nhl/clubs/stats?clubIds=15441&platform=common-gen5 But the same call for my club in NHL 25 returns an error (878plae8i): https://proclubs.ea.com/api/nhl/clubs/stats?clubIds=21457&platform=common-gen5 I've done some spot checks with other club IDs from this year's game and it returns the same generic error, so it's not just an issue with my club. To be clear, this is the API call that gives in-depth team stats (power play, shots, breakaways, etc.),not the simpler one that returns just wins/losses, season record, etc. For more detail here's a Reddit post discussion the issue. https://www.reddit.com/r/EASHL/comments/1ftxmv0/nhl_25_eashl_api_calls Thanks.
UNEXPECTED ERROR loading Final round in Ones Eliminator
Every time when the Final round of the Ones Eliminator Tournament is starting I get an UNEXPECTED ERROR showing in the top of the screen. (Black text in a white border). This is in the screen where you would see your 2 opponents with their skill level and amount of goals and hits in their previous 2 games. I notice that the player names are not shown, just a - sign. After this error I return to the matchmaking screen again, this time without music in the background. Also new attempts from this matchmaking result in the same result. After forfeiting the Tournament I come back in the World of Chel Hub where I see an error code. Refer to the two attached files. I use the disc version of the game NHL 25. I have already tried deleting and reinstalling the game. Please help! I can't obtain the trophy related to winning a Ones Eliminator Tournament. Additionally: I tried to use an other jersey (one that I was able to play the finals with before), I switch my user emblem to the standard EA emblem, the same for my banner. I copied my loadout from slot 4 to slot 1. Another attempt resulted on almost the same result, but this time the Unexpected error text was not shown, I could see 1 other opponent and see the player names, but 1 opponent was not shwoing at all. The screen similar to the one displayed in the attached picture was shown for 30 minutes when I decided to close the game.
