Error accessing Claire Hart "Secret in the Shadows" game, case 44 and 45
A while ago when there was a sale, I bought episodes in a number of cases including 44 and 45. When I try to access them now in two browsers, Firefox and Edge, I get an error message "Uh-oh! We had problems loading your episode. Please refresh your browser" with a 'refresh' tab. This has happened over several days. Case 43 and 46 are fine as have been all those up to these two. An image grab of the error is attached. Is this a known issue?Merge Academy Apple Generator Disappearance
Good evening - I was playing Merge Academy just now and I previously had 2 of the apple generators (the ones that ultimately produce the pie). Since I needed one of the pie slices to fulfill the order, I got these generators out of storage and started merging the outputs. You can see here that I had enough from the generators to make the pie and the slices, which would not be possible with only one of these generators. Unfortunately, the game started glitching severely and the second generator just...disappeared. I have tried all of the troubleshooting methods including restarting my device, checking for device and browser updates alike, clearing cache, trying incognito mode, etc. I would really appreciate getting my other generator back please 😅 thank you. Details: Username: mwstar19 Device: laptop OS: Microsoft Windows 25H2 Browsers: chrome, edge Browser version: Chrome Version 146.0.7680.178 Troubleshooting methods mentioned in message above.Pogo Jigsaw Treasure Hunter HD puzzle game I cannot open the drawer
Pogo Jigsaw Treasure Hunter HD puzzle game I cannot open the drawer with puzzle pieces at all. The button is greyed out. I have Windows 11 PC and have tried 3 different browsers Edge, Chrome and Mozzila. deleted all cookies and disabled hardware acceleration and still not working. Please help me.Matching Moments not giving prizes
The last two prizes I've earned haven't been applied to my totals when I click "Claim." One was a boxing glove and one was 200 coins. A couple days ago, when there were no matches left, the game froze and didn't move the symbols to keep playing, but that seems to have resolved itself after rebooting.Lucky Cat Bingo prize cat not awarded
Pogo Username: Delela1 Device Type: Laptop PC OS Version: Windows 11 Version 25H2 (OS Build 26200.7623) Browsers Tested: Microsoft Edge Current Browser Version Number: Edge: Version 144.0.3719.115 DxDiag File Attached: Yes (attached as dxdiag.txt) Error Messages or Exact Wording: Issue - launched Lucky Cat Bingo today, advised by game I took 2nd Place in the Event, which included a new cat and conversion of event tokens to game tokens. Clicked on Claim Prize, message appeared stating event tokens were converted to game tokens. When I visited the Cat Haven to fetch the cat awarded from the event, I was disappointed to see the cat was not unlocked. I've won several special event cats from previous events and never had this issue. What Level is Freezing: Not applicable. Troubleshooting Steps Completed: Exited game and closed browser. Launched browser, opened Pogo, launched Lucky Cat Bingo. Same results as before, the prize cat was not unlocked.Merge Academy Energy
Merge Academy is not crediting energy I have earned through the March free Fidelis the Pyrenees rewards and the daily check-in rewards. I am missing 90 energy that has not been credited. I think it credited the coins from rewards (10?) but not sure, as I was specifically looking for the energy credits. I know there are other players on the troubleshooting forum who didn't receive their coins and no one from EA has addressed this on the forum post. I play on PC using Firefox (latest version, whatever that number is). Thank you for fixing the issue.
