[Under investigation] Error occurs when trying to redeem pack
I have pack name 'card.desc.FreeGoldPack' that I can't redeem because I keep getting this error in screenshot below. This error appears on PC WEB companion APP, Mobile FC25 companion APP and in-game on Playstation 5. Screenshots are taken on PC WEB companion APP. On PC and Mobile APP when i click 'Ok' on error prompt I get automatically logged out. In-game on PS5 I get same error message and pack gets removed from Store until I logout and login again. (CM: title edited for visibility purposes)
Pack not opening
Platform: PS5 PSN/Xbox Gamertag: Ac1d_wraap Name of the pack you opened: seasonal boost Name of the pack inside that got you stuck: extra gold pack (can’t remember name) Did you buy the pack on the console or web app ? (Console) Approximate timestamp: 7-9pm not sure what time. pls fix this issue. It’s unacceptable to not open packs when fut birthday is literally tomorrow. If not give compensation.
Problem with the ultimate
I have a problem that has been going on for more than two days. When I opened the FUT qualifiers prize package, I found a loan package inside it. When I opened the package, the game gave me an error and logged me out of the game. Note that I opened the package in the evening on the PlayStation platform and tried again from the special application and the problem repeated itself. We hope that you will solve the issue as soon as possible.
