EA is the worst game company
EA CS is worse than other game platforms. Their advisor is very rude. These problems with me have already few times, didn't solve your problems, and left with nothing , If you try to refund, they will make so many reasons to refuse your refund . Eg, need to wait 72 hours ago / oh, your coin balance is different bababa something like this. Everyone, go play Steam. EA is rubbish
"You don't have access" error - unable to play purchased game
Leaving this here in the feedback section as I have already requested help for this issue from EA support and have been unable to reach a resolution. I recently tried to download and install The Sims: Medieval from my EA Play library. This is a game that I purchased almost 15 years ago and originally redeemed and installed on my Origin account before the migration over to the new app. Upon trying to download it, I recieved the following error: "You don't have access. We've cancelled the download because you don't own this game. To play, go to the Game Hub to get the game." This is despite the fact that the game is listed in my library and my app itself states "Standard Edition owned" - how can I not own the game when the app is telling me I own it? I spoke to support and was told that despite still having my original disc, case and redemption code - which the support agent confirmed was indeed linked to my account - they would be unable to give me access to the game and I would have to contact the original retailer for proof of purchase. After so many years, do they really think this is a reasonable request to make? The retailer I purchased from no longer exists. Surely the fact that I still have my physical copy should be proof enough? I'm really disappointed and frankly angry about this and will be taking it further. Just wanted to put this out here for anyone else who is having a similar issue. Even if you own a physical copy of a game, don't expect them to honour your purchase.
EA App Instability with Sims 3
Ever since the change from Origin to the EA App, I've had consistent issues with the management of my Sims 3 and all of it's DLC, store content etc. I'm regularly having to re-enter my in game settings, from ages, to seasons, to time format. This is a constant issue since the change to the EA App. Twice now, none of my DLC towns have been properly installed. I should only have to install this content once. The EA App should not be allowed to make changes to my saved game content such as DLC and Sims 3 Store content. The missing DLC includes as above, towns, certain premium items etc and causes a 'serious error' when loading a town which is in any way reliant on DLC I'm unaware has suddenly been either disconnected or uninstalled from my game. I have been getting prompts to 'Register' my Sims 3 game with Origin, which I did ages ago. If I close this window, as I'm no longer using my physical discs for gameplay, it aborts the starting of the game. I'm honestly sick of this App, the fact that we're forced to use it rather than simply installing all of our owned merchandise onto our PCs and being able to start the game with the launcher, allowing us to bypass this abysmal PC app. Please fix the stability of this app with regard to already installed games, in particular the Sims 3. You've made a mess of it and the game costs, in total, a fortune.
Issue with Sims 3 Purchase
I’m extremely disappointed with the support I’ve received regarding two games I purchased on 13 September 2025: The Sims 3 World Bundle and The Sims 3 World Adventures. The issue was with World Bundle — I was unable to install it and did not receive a redeem code. I contacted EA Help via Connect Flow and spoke with Advisor Avinash, who suggested a refund. However, the refund was processed for World Adventures — the game that was working and that I intended to keep. I clearly informed Avinash that the refund link pointed to World Adventures, not World Bundle. He assured me, “once it is completed we will help you with the refund of the worlds.” I trusted this guidance and followed the steps. Today, I logged into The Sims 3 and found that I’ve lost access to World Adventures, despite having paid for both games. I reached out again and spoke with Advisor Vikas, stated that since the refund was initiated, he could only assist with the partial stuck refund — leaving me with no resolution and no access to either game. This has been a frustrating and confusing experience. I’ve paid for two games and now have access to neither. While the refund take 7 to 10 working days.Translation Feedback on the Chinese Interface of EA App
I noticed a minor translation issue on the pre-order page for Battlefield 6 in the EA App. The first sentence on the promotional page, "lock and load" was translated as "锁定装载". While this translation is not technically incorrect, it is inappropriate for a FPS game. Literally, "lock" means "锁定" and "load" means "装载" in Chinese. However, in firearms terminology, "lock" refers to the weapon’s bolt being in a locked position, and "load" means inserting ammunition into the gun. Together, these actions indicate that the weapon is fully prepared and ready to fire at any moment. Therefore, I believe translating "lock and load" as "枪已上膛" would be more accurate.
