Issue with Sims 3 Purchase
I’m extremely disappointed with the support I’ve received regarding two games I purchased on 13 September 2025: The Sims 3 World Bundle and The Sims 3 World Adventures. The issue was with World Bundle — I was unable to install it and did not receive a redeem code. I contacted EA Help via Connect Flow and spoke with Advisor Avinash, who suggested a refund. However, the refund was processed for World Adventures — the game that was working and that I intended to keep. I clearly informed Avinash that the refund link pointed to World Adventures, not World Bundle. He assured me, “once it is completed we will help you with the refund of the worlds.” I trusted this guidance and followed the steps. Today, I logged into The Sims 3 and found that I’ve lost access to World Adventures, despite having paid for both games. I reached out again and spoke with Advisor Vikas, stated that since the refund was initiated, he could only assist with the partial stuck refund — leaving me with no resolution and no access to either game. This has been a frustrating and confusing experience. I’ve paid for two games and now have access to neither. While the refund take 7 to 10 working days.Translation Feedback on the Chinese Interface of EA App
I noticed a minor translation issue on the pre-order page for Battlefield 6 in the EA App. The first sentence on the promotional page, "lock and load" was translated as "锁定装载". While this translation is not technically incorrect, it is inappropriate for a FPS game. Literally, "lock" means "锁定" and "load" means "装载" in Chinese. However, in firearms terminology, "lock" refers to the weapon’s bolt being in a locked position, and "load" means inserting ammunition into the gun. Together, these actions indicate that the weapon is fully prepared and ready to fire at any moment. Therefore, I believe translating "lock and load" as "枪已上膛" would be more accurate.Things take a little longer to load than usual...
cant play any EA games................ ever since i did the pre alpha run in the new BF game i cant connect to the EA app none of my games will load up ( even if i install em through steam)IF they have to connect to the the app then i have a good chance the game will not run and i have done literally every thing down to manually allowing the apps connection to the internet......AM I BANNED?D or something......cuz im starting to think that i am banned CM edit: edited title for clarity.
EA App Instability with Sims 3
Ever since the change from Origin to the EA App, I've had consistent issues with the management of my Sims 3 and all of it's DLC, store content etc. I'm regularly having to re-enter my in game settings, from ages, to seasons, to time format. This is a constant issue since the change to the EA App. Twice now, none of my DLC towns have been properly installed. I should only have to install this content once. The EA App should not be allowed to make changes to my saved game content such as DLC and Sims 3 Store content. The missing DLC includes as above, towns, certain premium items etc and causes a 'serious error' when loading a town which is in any way reliant on DLC I'm unaware has suddenly been either disconnected or uninstalled from my game. I have been getting prompts to 'Register' my Sims 3 game with Origin, which I did ages ago. If I close this window, as I'm no longer using my physical discs for gameplay, it aborts the starting of the game. I'm honestly sick of this App, the fact that we're forced to use it rather than simply installing all of our owned merchandise onto our PCs and being able to start the game with the launcher, allowing us to bypass this abysmal PC app. Please fix the stability of this app with regard to already installed games, in particular the Sims 3. You've made a mess of it and the game costs, in total, a fortune.
