Official Complaint: Lack of consumer choice regarding Cloud Saves
Official Complaint: Lack of consumer choice regarding Cloud Saves and forced data storage in EA App Dear EA Support and Compliance Team, I am writing to lodge a formal complaint regarding the unacceptable user experience and restrictive practices enforced by the EA App. As a paying customer who purchased Mass Effect: Legendary Edition, I am deeply dissatisfied with the fact that the EA App completely deprives me of the choice to opt-out of Cloud Saves synchronization. Your platform continuously encounters synchronisation errors, which actively blocks me from launching and enjoying a single player game that I legally bought. More importantly, I strongly object to EA forcing me to store my personal saved game datas on external, unknown cloud servers without giving me a native option to disable this feature within the client. The previous Origin client respected user preferences by including a simple toggle to disable cloud storage. Forcing users into an unstable online syncing system for local, single-player experiences is an anti-consumer practice that disregards the privacy and control I should have over files generated on my own hardware. My saved files belong on my computer, not on your servers against my will. I demand that this issue be escalated to your technical and product development teams. The EA App desperately needs to re-introduce the option to completely disable Cloud Saves, allowing users to rely solely on local storage. Fix your platform and respect your users' choices. I expect a non-automated, human response addressing why this basic function is being withheld from consumers. Regards, Imre Lados
Can I buy a code for a delisted game and play it on the EA App?
I wanted to buy a code for F1 22 to boost trophies on my PS5. unfortunately, the steam keys are over $100, but codes for the EA App are far cheaper. However, I'm unsure if it's' even possible to play the game because I'm not familiar with how the app really works. If anyone can help/clarify this i would be greatly appreciative. thanks![ANSWER IN THREAD] Ongoing Purchase Restrictions on More Sims 4 EPs
issue NOT SOLVED Other platforms (Epic/Steam/PS, etc) might offer full packs normally in certain mentioned regions (in screenshot below marked red) while EA app/website still bans the packs. This situation might differ from region to region. In this thread, the related information provided from the EA forum community team is outdated and partly conflicting with the fact. (above summary posted on 10th Oct 2025) ---------------- Sep 10th 2025 edited ------ Issue Not Solved yet. nothing else mentioned previously about EA app or EA official website in main post has changed. STEAM platform provides full TS4 packs for purchase properly while the EA App abides the regional standards shared by EA colleagues and restricts those packs for purchase. Epic platform provides full TS4 packs for purchase properly while the EA App abides the regional standards shared by EA colleagues and restricts those packs for purchase. (snap attached below) All these platforms mentioned above are checked in the same region that is listed by EA colleague impacted by the "Regional Standards". For windows PC users, you could check on Steam and Epic if you feel like to. The "solution" will automatically go back on once I remove it. ----------------- Sep 7th 2025 edited ------ nothing else mentioned previously in this main post has changed, except that on STEAM platform the packs are actually ON SHELF FOR PURCHASE properly, which is totally different than what the EA colleague shared before (I quoted previously). Unfortunately I'm a Mac user so this doesn't help me at all, but for all your PC players this might be a good news for you to check out on STEAM to see if this is the same for you in your regions. Since this seems to be the only way, I might keep updating the information I could find on my own to help me, or anyone who cares about this issue, understand what's going on, at least before I give up purchasing. ----------------- Sep 5th 2025 edited ------ With the new EP "Adventure Awaits" pre-order coming, the EP "Enchanted by Nature", which WAS ON SHELF FOR PURCHASE DAYS AGO, now has been REMOVED from EA Store. What's more, there's NO WAY to create bundles ourselves to purchase now. This is BEYOND RIDICULOUS. I wonder which kind, or which exact terms, of regional standards would so kindly and mercifully allow a certain product to be SOLD IN A PHASE before getting PROHIBITED?? Is this REALLY about standards that come from the impacted regions (listed by EA colleagues below quoted earlier), or is this actually an EA Policy??? With no exact terms quoted, with no exact time schedule announced, the only gesture that Sims4 Players who are shut out from purchase can read from the current situation is that EA doesn't care about these players buying or not. Only speaking for myself, I understand the marketing policy to promote new products and withdraw the early ones in order to concentrate the revenue or whatever to meet the internal KPI, however, it is a totally different thing to keep customers in the dark, only throw out vague explanation and publicly launch new product in such a self-conflicting way. "No clear information" is an information and an attitude also. ----------------- Aug 19th 2025 edited ------ For Sims4 Players who share the similar issues: the current situation is that for now there's "no way" for players from some regions to buy some of the packs of The Sims4 in any platform, as long as you're from the influenced regions. "Heya ChakahStrange I've gone ahead and merged your threads together as they were mostly on the same topic. The reality of the situation is that we must abide by regional standards and practices when offering content for sale in that region. This means that for any number of reasons in certain geographical locales we cannot offer content that may depict certain lifestyles, content, or cultural practices. So long as you're connecting to the PlayStation Network, Xbox Live, the EA app, EPIC Games or wherever you play The Sims 4 from this region, you won't see some of our content for sale for legal reasons." -- by EA_Cade (the related region information could be found in below from the reply of EA Community Manager, as I quote in here: Hi all, The Sims 4 and the DLC is not available in some regions of the world due to regional standards, I believe this includes China, Saudi Arabia, the United Arab Emirates, Oman, Kuwait, Qatar and Egypt. If you're currently in one of these regions, this would be why you're not able to download or view The Sims in the store. -- by EA_Solaire ) ----------------- edited notice --------------- to the players who are worried about this issue, please kindly check the reply from the EA community manager about the possible regional restriction to limit our purchase for certain packs. I only left this question on "Solved" is to let people to see this reply as a current purchase status, but it doesn't mean that we're able to buy those packs yet. And until this edited notice, I haven't got any reply on what the restriction really is, whether it's permanent or not, or what will the schedule to solve this be put on track. Aug 18th, 2025 ----------------- the original post ------------ As shown in my pics attached, I can't purchase the game pack "Growing Together"(in my wishlist) or "Businesses & Hobbies". The page of the pack display says "Not Available for Purchase / This game is no longer offered in our catalog, but there are tons more games to find. Just head to the browse page and start exploring." But the thing is, if I add "Growing Together" into a bundle and purchase other 2 packs in the meantime, the paying page will proceed. I'm a Mac user and I'm sure my EA app is updated for the recentest version. So, all I want to know is that is this a technical problem? (If so, how can I fix it?) Or is it just a promotion strategy that I can't purchase the above 2 packs only by themselves? (as all I can purchase solely on the app are those packs on sale)? I've seen lot of gamers talking about this situation on EA app for these 2 days. Since the sale is ending, I wanna know the answer, for obvious reasons. Thanks. CM edit: Edited title for clarity. Please refrain from removing changes made by CMs.
RESTART: Issue with Ea play - pass expired but not so in Xbox game pass
3 weeks in. No resolution. EA blames XBOX, XBOX blames EA - to me it's EA as XBOX shows everything correctly. I've done full cycle of troubleshooting several times. Contacted both teams - it's shocking how hard is it to get hold of anyone at EA and when you do, they've got no clue (just running off a script). Clearly issue in data between XBOX & EA but no means of EA team sending request to XBOX team to clarify and fix issue if account confirmed as Premium?
