Payment showing twice in paypal and a purchase not made showing order history.
I contacted support as my paypal app was showing two seperate payments for the same purchase. The purchase was for a bundle of packs for the sims 4. One transaction shows the recipeint is EA Swiss Sarl (the usual recepient shown) and the other as Electronic Arts, Inc. both charged at £34.50. The later says its pending in the paypal app awaiting ea to confirm purchase. When I contacted support they stated the only pending putchase I had was for around £180. I had put a bunch in my basket to try an decide which ones i wanted and narrow it down but never checked out with this and the basket matches this pending purchase but the support said it has come through as a purchase on their end awating payment. Now im panicking that not only will i be charged twice for one purchase but then charged a massive amount for stuff siting in my baset i havent even checked out. Also to clarify i have sinced emptied the basket an refreshed everything to make double sure its empty and its still showing as a pending transaction. EA support is telling me to contact paypal but it hasn't even gone through to paypal it only shows on ea purchase history on my account. Paypal tell me to contac ea. just going in circles with no help. :(
EA Scammed Me.
I've got the BF1 from Epic Games and today i saw a discount on a shortcut bundle named as ''Ultimate Shortcut Bundle'' The price of 39.99 was crossed out and 10 Euro was written. I bought it. I thought I bought it for 10 Euros, but on the next screen, EA thanked me for my 39.99 purchase. After that, I contacted two different customer representatives for dispute my extra charge. As a result they did not help me in any way. The EA employee told me that this was a special offer for EA or Steam players, but I saw this discount in the game. As a result, I should not be held responsible for EA's pricing mistake. I have probably saved this company thousands of dollars over the years, but they did not help me with the first problem I encountered. I feel scammed.
Charged twice for the same game, not eligible for refund?
I got the Sims 2 Legacy Collection, but when I purchased the game the EA app crashed. Upon reopening the app, the game didn’t show as purchased or downloading. Thinking the game wasn’t purchased in the first place, I bought it again. I checked my bank account today and saw I was charged twice. I tried filling out the refund form I was directed to by the EA Help chat box, but it says that I have no games eligible for refund. How do I contact EA about this or go about getting a refund? Thanks!
