Unable to reactivate EA Play Pro
My EA Play Pro was expiring today and I clicked to reactivate only to be met with "Problem with this request, try again in few minutes" Tried multiple times to no avail. Contacted live support which didnt say anything but "try a different payment method". I have one account and one card I use, I literally used it two days ago to buy FC Points with no issue. I need help with this asap.
You don't own this game.
Hi. I renewed my Play Pro subscription and got all excited to play EA FC 26 for the first time. Too bad I cannot download it, or any other game that is available to EA Play Pro for that matter. Every time I want to download a game I get this error: You don't have access. We've canceled the download because you don't own this game. To play, go to the game hub to get the game. Tried reinstalling the EA app, clear the cache, cleaned my cookies, cleaned my registry, did a clean boot and tried secure boot. None of this works. How is this possible? The biggest game company in the world cannot even handle basic subscriptions and game downloads? How difficult can it be? I need HELP to get this thing to work so I can get some value for my money instead of just a headache. Thanks EA.
Purchasing issues
I have money loaded into my wallet on my EA account and I'm trying to purchase some add on content through the app, but the app won't let me use any type of payment whatsoever. I've tried credit cards, debit cards, affirm, klarna, and even bought EA gift cards and attached those to my account and nothing works. Has anyone had this issue? Please help if you can. Thanks in advance.Purchased Madden 26 on Epic Games but still don't "own it"
I've linked my EA games app with Epic Games. If I unlink the accounts I can't re-link them until Feb of next year! I clicked to install my new game and it opens EA app to download it. Cool. The EA app doesn't say it's linked to Epic Games but my EA account on web browser DOES say I'm connected. I try to launch Madden in EA app and it says I don't own it? Completely useless! Going to request a refund if this isn't fixed in the next 24 hours.
can't buy any subscription nor buy any game
Hi, for more than 2 months now, I try to renew my EA play pro sub and buy some game. Nothing works. I have already done 2 report bug file. Never had any answer about it. I tried paypal, I tried klarna.... guy come on... You should at least get back to the customer to tell him what's the problem. Actually there is no problem on my end since even paypal inform me that an order has been placed on my account of x euros from your server....
EA's tools can't refund, Even when they agree with your case- EA kept my money
Please comment so this gets enough traction that those who can help sees it. I honestly can’t believe I’m having to post this, but EA support says this is my last resort option. TLDR: EA overcharged me for an annual EA Play pro subscription, when I tried to get help and request a refund my EA Play pro subscription they CANCELED my membership. They are refusing to refund my money or reactivate my subscription as the underlying structure of the support tools won't allow them to override it and give me a refund. Paid $167.99 and have no subscription for the year either. On Nov 20, I bought an EA Play membership. Price listed: $149.99 CAD. PayPal showed: $149.99 pending. Everything looked normal. Then the charge finalized… and EA took $167.99 CAD. So I did what any reasonable person would do: I contacted support immediately — same day, within hours — to report the overcharge. And EA’s response? ✅ They canceled my membership ✅ They kept all of my money ❌ No refund ❌ No EA PLAY subscription ❌ No accountability They essential stole my money as I don't have a subscription, OR my money. I have reached out through email and to the EA help advisors. Every agent I’ve spoken to says they want to help but “can’t” because I’m “outside the refund window.” Except I wasn't. I reached out by email the moment the charge went wrong, but somehow a case number was not created. So EA overcharged me… Then removed the service I paid for… Then kept every dollar… And now hides behind a scripted policy instead of fixing their own billing error. How is this acceptable? I’ve been polite. I’ve provided proof. I’ve explained the timeline over and over. And EA still refuses to refund me or restore the membership they canceled. So I’m posting this publicly because private support channels have completely failed me. I have met a few nice agents who agree with my case but because it is unique they can't help even though they want to because of the "underlying structure of the support tools". There is no way to manually override things, so I'm left paying $167.99 for nothing as I have no access to the subscription now even though it should be valid for nearly a year! Because right now, it feels like EA can take your money, cancel your service, and then shrug and say “policy.” And that should worry every EA customer. Has anyone else had EA overcharge them or cancel a membership and then refuse to fix it? How did you get it resolved? How do I get my money back, or at least get my EA Play subscription back? Thanks for reading, I just don't know what to do.Can't download sims 4 on Mac
I can''t download the mac version of sims 4 on my macbook air. I go to the EA website, click download for mac, then continue to checkout, login to my EA account and then it takes me back to the 'continue to checkout' page but when I click the button, it does nothing. I have the right specs, my OS is up to date, I've tried clearing my cache and cookies etc, have tried different email addresses. I'm in New Zealand and have a payment card linked to the account, and I have popups enabled. I feel like I've tried everything and it still won't let me download it.
