this is pissing me off, cant buy anything.
this is seriously starting to **bleep** me off, i have tried using different cards, different payment options, nothing works, and when i try to use a card, i get this: i have tried everything, and the holiday sale is about to be gone, im just trying to buy the horse ranch expansion pack!
Cannot download Red Alert 3 - you don't own this game!
Hello, So back in March 2014 I bought Command & Conquer - Ultimate collection including a lot of games plus Red Alert 3. Original CD like plastic case - I have receipt + Product Code. I redeemed the game in Origin app and worked fine. Than I went to EA App and worked. Than I did not played for a long time, and now I installed Win 11 on a Legion 7, and wanted to play. I see my Library fine I can download and play C&C Tiberium Wars for example from the same collection. When I download Red Alert 3 after 1 minute I get error: "You don't have access - We've canceled the download because you don't own this game. To play, go to the Game Hub to get the game." Contacted EA support, I tried clear cache, clean reboot, re-install EA app, Redeem Product code, than some Anubhav - suggested me to contact and blame the Retailer - TV shop, after 11 years! Another support Govind - again clueless suggested to write here on forum. Please help.
[ref.#PRICENOTFOUND] error
When I try to buy some Sims 4 kits, I get the [ref.#PRICENOTFOUND] error. I don't have any problems buying kits that aren't on the list below: - Comfy Gamer - Casanova Cave - Secret Sanctuary - Artist Studio - Storybook Nursery - Riviera Retreat - Cozy Bistro - Urban Homage - Party Essentials - Castle Estate - Modern Luxe These kits give an error and cannot be added to the cart via the EA app. When I try to buy them from the website, nothing happens when I click "Continue to Checkout".Unable to Cancel My Play Pro Subscription
Hello, I am writing regarding my Play Pro subscription, which I have been trying to cancel for the past two months. This subscription no longer suits my needs, and I am also no longer able to afford it financially. However, despite following multiple official guides explaining how to manage and cancel the subscription, I am facing an issue. When I log into my account and go to the subscription management section, no active subscription is detected, even though I am still being charged. Because of this, it is impossible for me to cancel it on my own. I have been trying to resolve this situation for two months now without success. I do not know whether this is a technical bug or another issue, but I would really appreciate your help in cancelling my Play Pro subscription as soon as possible. Thank you in advance for your assistance.
can't buy any subscription nor buy any game
Hi, for more than 2 months now, I try to renew my EA play pro sub and buy some game. Nothing works. I have already done 2 report bug file. Never had any answer about it. I tried paypal, I tried klarna.... guy come on... You should at least get back to the customer to tell him what's the problem. Actually there is no problem on my end since even paypal inform me that an order has been placed on my account of x euros from your server....[ANSWER IN THREAD] Ongoing Purchase Restrictions on More Sims 4 EPs
issue NOT SOLVED Other platforms (Epic/Steam/PS, etc) might offer full packs normally in certain mentioned regions (in screenshot below marked red) while EA app/website still bans the packs. This situation might differ from region to region. In this thread, the related information provided from the EA forum community team is outdated and partly conflicting with the fact. (above summary posted on 10th Oct 2025) ---------------- Sep 10th 2025 edited ------ Issue Not Solved yet. nothing else mentioned previously about EA app or EA official website in main post has changed. STEAM platform provides full TS4 packs for purchase properly while the EA App abides the regional standards shared by EA colleagues and restricts those packs for purchase. Epic platform provides full TS4 packs for purchase properly while the EA App abides the regional standards shared by EA colleagues and restricts those packs for purchase. (snap attached below) All these platforms mentioned above are checked in the same region that is listed by EA colleague impacted by the "Regional Standards". For windows PC users, you could check on Steam and Epic if you feel like to. The "solution" will automatically go back on once I remove it. ----------------- Sep 7th 2025 edited ------ nothing else mentioned previously in this main post has changed, except that on STEAM platform the packs are actually ON SHELF FOR PURCHASE properly, which is totally different than what the EA colleague shared before (I quoted previously). Unfortunately I'm a Mac user so this doesn't help me at all, but for all your PC players this might be a good news for you to check out on STEAM to see if this is the same for you in your regions. Since this seems to be the only way, I might keep updating the information I could find on my own to help me, or anyone who cares about this issue, understand what's going on, at least before I give up purchasing. ----------------- Sep 5th 2025 edited ------ With the new EP "Adventure Awaits" pre-order coming, the EP "Enchanted by Nature", which WAS ON SHELF FOR PURCHASE DAYS AGO, now has been REMOVED from EA Store. What's more, there's NO WAY to create bundles ourselves to purchase now. This is BEYOND RIDICULOUS. I wonder which kind, or which exact terms, of regional standards would so kindly and mercifully allow a certain product to be SOLD IN A PHASE before getting PROHIBITED?? Is this REALLY about standards that come from the impacted regions (listed by EA colleagues below quoted earlier), or is this actually an EA Policy??? With no exact terms quoted, with no exact time schedule announced, the only gesture that Sims4 Players who are shut out from purchase can read from the current situation is that EA doesn't care about these players buying or not. Only speaking for myself, I understand the marketing policy to promote new products and withdraw the early ones in order to concentrate the revenue or whatever to meet the internal KPI, however, it is a totally different thing to keep customers in the dark, only throw out vague explanation and publicly launch new product in such a self-conflicting way. "No clear information" is an information and an attitude also. ----------------- Aug 19th 2025 edited ------ For Sims4 Players who share the similar issues: the current situation is that for now there's "no way" for players from some regions to buy some of the packs of The Sims4 in any platform, as long as you're from the influenced regions. "Heya ChakahStrange I've gone ahead and merged your threads together as they were mostly on the same topic. The reality of the situation is that we must abide by regional standards and practices when offering content for sale in that region. This means that for any number of reasons in certain geographical locales we cannot offer content that may depict certain lifestyles, content, or cultural practices. So long as you're connecting to the PlayStation Network, Xbox Live, the EA app, EPIC Games or wherever you play The Sims 4 from this region, you won't see some of our content for sale for legal reasons." -- by EA_Cade (the related region information could be found in below from the reply of EA Community Manager, as I quote in here: Hi all, The Sims 4 and the DLC is not available in some regions of the world due to regional standards, I believe this includes China, Saudi Arabia, the United Arab Emirates, Oman, Kuwait, Qatar and Egypt. If you're currently in one of these regions, this would be why you're not able to download or view The Sims in the store. -- by EA_Solaire ) ----------------- edited notice --------------- to the players who are worried about this issue, please kindly check the reply from the EA community manager about the possible regional restriction to limit our purchase for certain packs. I only left this question on "Solved" is to let people to see this reply as a current purchase status, but it doesn't mean that we're able to buy those packs yet. And until this edited notice, I haven't got any reply on what the restriction really is, whether it's permanent or not, or what will the schedule to solve this be put on track. Aug 18th, 2025 ----------------- the original post ------------ As shown in my pics attached, I can't purchase the game pack "Growing Together"(in my wishlist) or "Businesses & Hobbies". The page of the pack display says "Not Available for Purchase / This game is no longer offered in our catalog, but there are tons more games to find. Just head to the browse page and start exploring." But the thing is, if I add "Growing Together" into a bundle and purchase other 2 packs in the meantime, the paying page will proceed. I'm a Mac user and I'm sure my EA app is updated for the recentest version. So, all I want to know is that is this a technical problem? (If so, how can I fix it?) Or is it just a promotion strategy that I can't purchase the above 2 packs only by themselves? (as all I can purchase solely on the app are those packs on sale)? I've seen lot of gamers talking about this situation on EA app for these 2 days. Since the sale is ending, I wanna know the answer, for obvious reasons. Thanks. CM edit: Edited title for clarity. Please refrain from removing changes made by CMs.Wrong currency in EA App
Dear EA, You ought to know better. I am from Kazakhstan and the EA app shows only rubles for a currency. Except I haven't even hold a ruble in my hand in my lifetime. If your ignorant self haven't known it yet, Kazakhstan has its own currency called 'tenge' shortened as 'KZT'. I could understand it if the app showed dollars for all users in Kazakhstan, dollar is a worldwide known currency after all, but who's in the right mind in EA team found it acceptable to leave rubles as an only option? Quick tip. Maybe you need to include kopecks, chervonets and other imperial russian currencies as an alternative to this, you know, to further boost your ignorance and bigotry. This is really unacceptable and you should fix it asap. Sincerely, From disheartened Kazakh EA app user.
