I can't add my debit card for payment
Hello! Has anyone had trouble adding a new debit card to their EA account? I’m trying to add a new card, but EA won’t accept it – even though: - Internet payments are enabled - The card works fine on other platforms like Steam - My previous card worked with EA without any issues Has anyone experienced this before or knows what might help? Thanks so much!
Credit card not validating but being charged
Hi, Looking on here for help. I'm trying to buy a few things in the EA app, got to payment and put the correct details in. Tried multiple times as I thought maybe it was the postal code capitalization that was making the error happen. Then checked my banking app... I have 5 $1.00 charges frrom EA help. What is happening?? The payment never worked, looking for answers now.
Game successfully redeemed: Not in library
Just redeemed a copy of Dead Space 3 on the EA app. It showed the correct game as the key as well as let me download it initially. Message popped up that said I would have to purchase the game from the hub as well as I don't own the game so my download bricked. Deleted cache 3 times still not in library.Unable to purchase "as a gift" packs
I finally got my boyfriend into Sims so I wanted to buy him a few packs. We both play on Mac so I used the EA app and EA website searching for some way to gift him packs. I own every pack and I don't have any options for gifting. Someone please make this make sense. I included a picture of what I see from my end. I have been playing for years and clearly remember where the option used to be. Its just not anymore.
Sims 4 Packs purchased not appearing in library after many hours
I purchased Cottage Living and Enchanted by Nature and it's been hours, it still doesn't appear in my library. I've tried everything, deleting cache, uninstalling and installing the whole game, etc. These are such expensive games, how can it be that we cannot access to the content after buying it?!
Missing content in my game
Hey guys i'm really confused because a few months ago I had bought these two packs during the spring sale : Cats & Dogs as well as City Living. Everything was fine at first, the packs we're working perfectly fine until I come back a few months later after taking a break to see both of them being gone... Which I found super weird because when I opened my game it said that those packs we're required even though It showed on Electronic Arts that I had installed both of them. I tried contacting the E.A support by email but they're taking way too long to answer me so if anyone could tell me why it's happening. I have pictures down below that could help you guys. As you can see i'm clearly holding a cat in my saved game, I wish I had proof that my sims was in an apartment but like I said both game mods are showing that they are installed. Please if possible to not tell me to look at the troubleshooting steps, I already did!!!I don't like this app.
I bought ME:LE on Steam. I want to play it but I heard the EA app was buggy, ate money, and had privacy concerns. I thought to myself: "That sounds right about in line with EA." So I used the Origin workaround for a while until you guys dropped Origin. Now I can't play Mass Effect without being taxed somehow. Even though I already bought the game. I just won't then. You took away Mass Effect just like you took away the studio that made it. I miss EA from the 90's. I wish you guys cared about people and not just money. You won't get any more from me. -Disappointed gamerSummer Sale 2025 Ended Before I Could Get My Discount
Hi there I tried to purchase two expansion packs of The Sims 4 (Seasons and Eco Lifestyle) in the EA app on my computer because of the Summer Sale action. When I added these two packs to my cart, the subtotal showed was € 31,98. When I wanted to complete my order, the total switched to € 79,98 (the original price of both packs). I added screenshots to this post. I reached out to the helpdesk. Unfortunately the person there couldn't help me and suggested me to write my feedback on this forum. The Summer Sale was until the 10th of July and at this moment it's still the 10th of July (at least, where I live). The person who tried to help me said the Community Manager would answer my post here at the forum. I really looked forward to download and use these packs, so I definitely hope there's any solution to this problem... Kind regards Loubuss CM edit: edited title for clarity.
