Trying to redeem gift card
I got a gift card for christmas and it has a remaining balance of $20.03, I I have been trying to use it to purchase a sims 4 expansion pack thats $37, I have tried selecting both paypal and 2 credit cards to pay the remaining $17 but the ea app and website will not let me. Support told me I could add the remaining amount to the gift card but the only options are to add $15 (not enough) or $25 (leaves me with a balance leftover again which leaves me right back where I started. Is there no way to use the giftcard and paypal or credit card? I dont want to just fork over my money that ill never get back and get stuck in an endless loop. I looked at cheaper options but everything close to the amount is conveniently $20.85. Does anyone know how to add a custom amount or how to use two payment methods. This whole experience makes me never want to purchase EA gift cards or ask for them again since I cant actually use them. I am thinking this can't be my only option. I am hoping it's not.[ANSWER IN THREAD] Ongoing Purchase Restrictions on More Sims 4 EPs
issue NOT SOLVED Other platforms (Epic/Steam/PS, etc) might offer full packs normally in certain mentioned regions (in screenshot below marked red) while EA app/website still bans the packs. This situation might differ from region to region. In this thread, the related information provided from the EA forum community team is outdated and partly conflicting with the fact. (above summary posted on 10th Oct 2025) ---------------- Sep 10th 2025 edited ------ Issue Not Solved yet. nothing else mentioned previously about EA app or EA official website in main post has changed. STEAM platform provides full TS4 packs for purchase properly while the EA App abides the regional standards shared by EA colleagues and restricts those packs for purchase. Epic platform provides full TS4 packs for purchase properly while the EA App abides the regional standards shared by EA colleagues and restricts those packs for purchase. (snap attached below) All these platforms mentioned above are checked in the same region that is listed by EA colleague impacted by the "Regional Standards". For windows PC users, you could check on Steam and Epic if you feel like to. The "solution" will automatically go back on once I remove it. ----------------- Sep 7th 2025 edited ------ nothing else mentioned previously in this main post has changed, except that on STEAM platform the packs are actually ON SHELF FOR PURCHASE properly, which is totally different than what the EA colleague shared before (I quoted previously). Unfortunately I'm a Mac user so this doesn't help me at all, but for all your PC players this might be a good news for you to check out on STEAM to see if this is the same for you in your regions. Since this seems to be the only way, I might keep updating the information I could find on my own to help me, or anyone who cares about this issue, understand what's going on, at least before I give up purchasing. ----------------- Sep 5th 2025 edited ------ With the new EP "Adventure Awaits" pre-order coming, the EP "Enchanted by Nature", which WAS ON SHELF FOR PURCHASE DAYS AGO, now has been REMOVED from EA Store. What's more, there's NO WAY to create bundles ourselves to purchase now. This is BEYOND RIDICULOUS. I wonder which kind, or which exact terms, of regional standards would so kindly and mercifully allow a certain product to be SOLD IN A PHASE before getting PROHIBITED?? Is this REALLY about standards that come from the impacted regions (listed by EA colleagues below quoted earlier), or is this actually an EA Policy??? With no exact terms quoted, with no exact time schedule announced, the only gesture that Sims4 Players who are shut out from purchase can read from the current situation is that EA doesn't care about these players buying or not. Only speaking for myself, I understand the marketing policy to promote new products and withdraw the early ones in order to concentrate the revenue or whatever to meet the internal KPI, however, it is a totally different thing to keep customers in the dark, only throw out vague explanation and publicly launch new product in such a self-conflicting way. "No clear information" is an information and an attitude also. ----------------- Aug 19th 2025 edited ------ For Sims4 Players who share the similar issues: the current situation is that for now there's "no way" for players from some regions to buy some of the packs of The Sims4 in any platform, as long as you're from the influenced regions. "Heya ChakahStrange I've gone ahead and merged your threads together as they were mostly on the same topic. The reality of the situation is that we must abide by regional standards and practices when offering content for sale in that region. This means that for any number of reasons in certain geographical locales we cannot offer content that may depict certain lifestyles, content, or cultural practices. So long as you're connecting to the PlayStation Network, Xbox Live, the EA app, EPIC Games or wherever you play The Sims 4 from this region, you won't see some of our content for sale for legal reasons." -- by EA_Cade (the related region information could be found in below from the reply of EA Community Manager, as I quote in here: Hi all, The Sims 4 and the DLC is not available in some regions of the world due to regional standards, I believe this includes China, Saudi Arabia, the United Arab Emirates, Oman, Kuwait, Qatar and Egypt. If you're currently in one of these regions, this would be why you're not able to download or view The Sims in the store. -- by EA_Solaire ) ----------------- edited notice --------------- to the players who are worried about this issue, please kindly check the reply from the EA community manager about the possible regional restriction to limit our purchase for certain packs. I only left this question on "Solved" is to let people to see this reply as a current purchase status, but it doesn't mean that we're able to buy those packs yet. And until this edited notice, I haven't got any reply on what the restriction really is, whether it's permanent or not, or what will the schedule to solve this be put on track. Aug 18th, 2025 ----------------- the original post ------------ As shown in my pics attached, I can't purchase the game pack "Growing Together"(in my wishlist) or "Businesses & Hobbies". The page of the pack display says "Not Available for Purchase / This game is no longer offered in our catalog, but there are tons more games to find. Just head to the browse page and start exploring." But the thing is, if I add "Growing Together" into a bundle and purchase other 2 packs in the meantime, the paying page will proceed. I'm a Mac user and I'm sure my EA app is updated for the recentest version. So, all I want to know is that is this a technical problem? (If so, how can I fix it?) Or is it just a promotion strategy that I can't purchase the above 2 packs only by themselves? (as all I can purchase solely on the app are those packs on sale)? I've seen lot of gamers talking about this situation on EA app for these 2 days. Since the sale is ending, I wanna know the answer, for obvious reasons. Thanks. CM edit: Edited title for clarity. Please refrain from removing changes made by CMs.
Buy a new games
Hi, i got an issues with the app. Everytime i've been trying to buy the new kits of the sims 4, everytime i click on buy, the app automatically restart on its own. I don't why. I tried everything but nothing worked. The thing is, i can play and do other stuff on the app, but when it comes to buy, the app crash and restart and so, i can't go throught the buying of the pack. And my connection is absolutely fine. What is wrong ? And what can i do to solve it ?Gift card wont redeem
I am trying to redeem the remainder of a gift card in my EA wallet but the amount isn't enough to cover the full amount. The EA store both in the app and on the website won't allow me to pay the remainder with credit card or paypal. I asked support for help and they told me to add additional balance to the gift card to make it enough to cover the purchase but I cannot find a custom amount option and if I add one of the preset amounts I am either still under the needed amount or over and back where I started with left over gift card. I just want to use up my gift card and pay the rest on credit card or paypal so I don't have any balance left over. Ideally I dont just fork over more money I cant spend to spend what money I have already paid.Cant verify cards or other payments on EA Store
I've been trying to buy BF6 for PC via the store but every time I get to the payment stage I get the error "We were unable to verify your credit or debit card. Please check your payment details and try again. Alternatively try another credit card or payment option or check with your card issuer or bank." I've tried my debit card and two credit cards with separate banks as well as PayPal but nothing will go through. Any ideas on what to do as customer service are just blaming my banks but they say they haven't even seen any attempted transactions.double purchasing content on accident
I'm not sure if this is the right forum, but I've never made a post here before, so here goes. On the 13th, I decided to buy the Royalty and Legacy EP alongside the Tea Time Solarium Kit and Prairie Dreams Kit, not knowing that the Royalty EP version I selected included these AND the Silver Screen Kit. At first, I was confused why a Kit I didn't select (Silver Screen) was downloaded, but quickly realized it was included in the bundle. I remember selecting the Royalty bundle and the two kits separately, and I was charged over $50 total (EP bundle was 39.99 and the kits 4.99 each). I'm pretty sure this means I was charged for the Tea Time Solarium Kit; separately and as part of the bundle. I'm wondering if there is any way to remedy this, so I didn't pay twice for no reason; is there any way that I can give the duplicate to a friend? The duplicates aren't showing up twice, but I think I was charged twice. If anyone can tell me something to make me less confused, that would be great. Sorry to be stressing over $5 but yeah I just want to understand if I got charged twice for the same content.
Bundle promo not working
I was going to purchase the latest expansion when a pop-up came talking about getting a bundle where you could get 2 kits for free when purchasing the new expansion. When I clicked on it, it seems that they even sugest which kits are available, because it only shows me the latest 3, Still, selected 2 kits and when going to check out I was still being charged for the total of the 3 items - care to explain?Bought pack, but doesn't show in game
I bought the royalty and legacy grand bundle the day of the release and it shows as downloaded in 'manage add ons', but I don't have it in game. Under pack selections in game it shows as not owned. I've cleared cache, repaired, uninstalled and reinstalled, but nothing works.
