[INFO REQUEST] "Service Limitations Apply" Error In EA app Or Online
Hi everyone, For anyone that feels like their not being heard with the previous info request being falsely marked as solved, I've created this user submitted info request which only i can mark was solve. And i assure you i will keep it open for as long as it takes to get a resolution. So if you're encountering a “Service Limitations Apply” error in the EA app on PC and Mac then post your info down below. This error appears during login, when launching a game via a third-party launcher (like Steam or Epic), or when trying to link those launchers to an EA account. To help them investigate and hopefully resolve this for those affected, please share the following information in your reply: Your region/country of residence Whether you are located in or connecting through a country listed under EA’s restricted regions (see: "EA games unavailable in some countries or regions") Are you using a VPN? If so, please disable it completely (make sure no VPN-related processes are running), reboot your device, and try again. Your EA app Error Reporter ID You can generate this from the EA app and post it here in the thread. See [INFO/GUIDE] Index - Troubleshooting the EA app. Once we have these details, we can investigate the issue further and try to identify its cause. Thanks for your help!
NEW EA APP launcher installation may be corrupt started 2-19-2026
Seems EA is back to "its" games again. Starting 12-19-2026 the EA app launcher updated and failed to install and will not reinstall and it does not even install far enough properly to even do a proper uninstall. leaving files and registry trash un-removed. It is one thing to install and have it NOT work. It is another thing to partially install and leave files all over your PC. Good job EA another crappy software product. Last time something happened like this I could not get anything working for almost a year. Good job EA way to break whats not broke on a supposed better update. Now it erased the good WINDOWS EA app installation I had and installed a corrupt installation with bad entries in the the startup (msconfig = startup entries) that I had to keep removing manually because of dead entries and to stop the perpetual re-install loop EA created. The install NEVER completes and dies at about 90% of the installation because it is looking for bad installation paths and and then it remains in an installation loop after launch attempts and reboots. If you are lucky you might be able to perform a partial uninstall removal but it leaves all kinds of trash in the registry and leaves random installation files and folders all over the place. I spent 6 hrs trying to get BF3 working for my nephew and I have never seen such a crappy software package in my life as I have with this EA APP and to roll this out to the public without proper testing is criminal. Talk about unprofessional! It removed critical windows C++ files and never puts them back. I have tried many EA App downloads of various version and installs (which is really useless because they all pull from the same install directories but I wanted to be sure) NONE of them work and I know without a doubt 3 of the earlier version worked fine. I also managed to get an MSI.exe installation of EA APP and I was able to get the the EA service loaded but it would never connect and authenticate to EA hence even that did not work so this implies there has been a change in EAs link authentication process between this newest and the last EA APP versions (which basically means there is nothing any of us can do about that) I even went back to the old manual Origin Installation and it was able to get the EA background service installed working but then EA along came the forced installation to blow it all up again. and remove everything on its forced update and left me back in the installation loop. I have tried running the install as admin and in various compatibility modes, tried installation repairs (it to loops) , checked the ports they were good but no data was moving so I suspect the installation never gets far enough to create the port communication protocols completely and this is also because it never seems to install the EA background service fully either. So it all comes back with the same and no luck same results. Tried manually blowing away all the files I could find in the file system and the registry the tried 3x ...no change. Scoured EAs website for a cleanup tool like they had years ago and nothing.. My God! who built their help site. The colors are so dark you cannot even read the pages. It is impossible to read or even put in a case. Brilliant move EA. (Was this your intent to begin with?) I am able to get to the BF3 gateway website and access my online web BF3 profile and everything works fine on that side. Heck ever punkuster was working but without the EA launcher you cannot get authenticated into EA to launch anything in the software library. It just fails because it is an incomplete corrupt installation and therefore not connecting to EA hence the Game apps will not launch.. So it is crystal clear this is a failure with the EA App specifically.. All the web access and web plugins function normally.. So it is not the OS, or the Browser or even my system files. it is the EA APP that is the problem. I have scoured the web and there are MANY MANY MANY MANY complaints of various issues all related to the same EA app problem. I have found no clear fixes. anywhere and EA support has been next to nothing. No fixes , no support phone number, no chat, no response, no nothing. They left the EA customers to their own discoveries to try to fix the problem with zero support. Pathetic! I suspect this is their FORCED answer to ending support for earlier windows editions which is ridiculous for a web interface product. All you need is a login web site the people can authenticate to and not a separate installation app. EA come to the the 21st Century we are waiting on you. So you sent out bad software and then ostracize people who have been customer for years. POOR POOR POOR! I know this will be the last EA product I will ever buy considering how they throw garbage out after we pay top dollar and don't even support it. My god.. EA wonders WHY they are losing so much market share and why people are moving away from their products. Ie their last BF6 release for example. I cannot imagine why with this garbage support. I must say this has been frustrating to be left hanging by EA like this..... Guess I go tell my nephew to go to the store to go pick out something other than an EA product since it does not look like this game or any others he plays will be running any time soon. Way to lose another customer EA. Keep up the good work!
"The App Failed To Launch" - can't connect to EA servers
Am trying to play Mass Effect: Legendary Edition via Steam. First time I installed MELE, the game worked fine. But after I quit and then wanted to play again, the app continued to fail to launch. It says "restart the app" and I did, that didn't work. I tried "app recovery" and that also didn't work. I turned off antivirus and I ran the app as an administration (I'm using Win 10), and that didn't work. Now, as I type this, I'm trying to start the app. The screen is stuck on "connecting to the EA app" and hasn't yet connected apparently, despite my internet clearly working. Any help or advice?
Issues with missing or non-existent games in the game library
I purchased the EA WRC game on Steam two years ago and have played it for 12 hours. When I downloaded it back yesterday, the game was not found in my Steam library. When I contacted customer support, they told me the game does not exist. Since I have already exceeded the Steam refund time limit, I couldn't get a refund. After seeking further help, reassociating my Steam account and downloading the Apex game did not resolve the issue. I also noticed that the F1 24 I purchased on Steam a year ago has turned gray in my library, prompting me to buy it again, and this too is beyond the Steam refund time limit. I have lost two games and contacted customer service but received no compensation. EA customer service said it's a Steam issue and told me to contact Steam, while Steam has no customer service to contact and told me to contact EA. I am extremely angry about this. To this day, EA customer service has not provided a feasible solution. I have my purchase records, and the games can be normally downloaded on Steam but cannot be opened. I need EA to give me a compensation plan or solve this problem.
EA games purchased on steam now making me confirm my identity
this started when i subbed to EA plus or whatever its called, through steam. i have unlinked and relinked accounts and cancelled the subscription. nothing is resolving it and i just want it to stop. any help would be greatly appreciated. thanks
Empty Authentication Token
I have never had any issues with the base game before I added 2 DLC's to my game, Outdoor Retreat and Cottage Living. After the installation, I get a message, "There was an error retrieving the authentication token from the server. Give it a few minuets before trying again." I made the purchase on 2/2/26 and I have been trying everyday since to open the game be keep getting the same message on Steam and the EA App. I tried deleting and reinstalling the game but still cannot locate the required token.
