Apex silently crashes after Javelin update — EAAntiCheatService error
Since the recent EA Javelin Anticheat update, Apex Legends has started closing unexpectedly with no error message or popup. I am using the EA App version of Apex Legends on Windows. The game itself launches normally. I can: enter the main lobby; enter the Firing Range; ready up and matchmaking works; enter an actual match and play normally for several minutes. However, after a few minutes, Apex suddenly closes directly to the desktop. There is no crash dialog, Javelin error message, or other warning. This issue did not occur before the Javelin update. Earlier today I was also affected by the “Party Not Ready” issue. That problem appears to have been fixed, and I can now queue normally, but the silent crashing issue remains. I checked Windows Event Viewer after one of the crashes and found the following sequence: 16:13:59.675 — Application log Provider: EA Javelin Anticheat Event ID: 1000 Message: ExitType: 0x6DDDE3D53317900F (0x55DDC32FBC9C8D9E) 16:14:01.615 — System log Provider: Service Control Manager Event ID: 7023 Message: EAAntiCheatService stopped with error %%4294938639 16:14:01.788 — System log Provider: Microsoft-Windows-FilterManager The EAAntiCheat file system filter was successfully unloaded. In that same time window, I did not see a normal Application Error entry showing r5apex_dx12.exe crashing first. The crash is reproducible. I continued testing until approximately 19:05 local time on September 30, and the game was still silently closing after several minutes. Because the game launches, enters matchmaking, and runs normally before suddenly closing, and because EAAntiCheatService reports an error at the same time, this appears to be related to the new Javelin runtime/service or a compatibility issue introduced with the update. I have also seen other players reporting similar behavior after the Javelin update, including crashes during matches without previous issues. Expected result: Apex should remain running normally after entering the lobby, Firing Range, or a match. Actual result: Apex runs normally for several minutes and then suddenly closes to desktop with no visible error message. Please investigate the Javelin service/runtime crash and the Event ID 1000 / 7023 sequence above. I can provide additional Event Viewer logs if needed.
The game won't start because bot soldiers aren't joining.
I’ve posted about this on the forum before, but when trying to play "Tsuru Reef" or "Wake Island" during off-peak hours, matches fail to start because bot soldiers aren't added to fill the empty slots. I was hoping this issue would be fixed in the latest update, but it seems nothing has been done about it. It makes me wonder if EA staff actually read the feedback posted on this forum.Generals/Zero Hour: "Failed to fetch Steam App Name" – root cause found
Since September 24, the Steam versions of C&C Generals (AppID 2229870) and Zero Hour (AppID 2732960) no longer start for anyone, on Windows and Linux alike. The game shows "Failed to fetch Steam App Name!" and hangs. Many reports here: https://steamcommunity.com/app/2229870/discussions/0/594068102507033860/ Root cause (traced with network logging): Right after SteamAPI_Init, game.dat requests https://store.steampowered.com/api/appdetails?appids=2229870 Steam answers HTTP 200 with the correct data ("steam_appid":2229870, "name":"Command & Conquer™ Generals"), but the JSON object is now keyed by "2408250" instead of "2229870". The game looks up its own AppID as the key, finds nothing and fails. Zero Hour is affected the same way: appids=2732960 comes back keyed as "2748390". Anyone can verify this by opening the URL above in a browser. So reinstalling, verifying files or updating drivers won't help. Suggested fix for the game: don't depend on the undocumented store web API for the app name. Use the Steamworks client API (ISteamApps) instead, or fall back gracefully if the lookup fails. @EA team: could you please forward this to the developers (EA Pacific)? Thanks!I would like you to add reporting categories for "trolling" and "glitch abuse."
I have been reporting various glitch abusers and "trolls"—players who repeatedly destroy teammates' vehicles the moment they spawn—for disruptive behavior, but I really wish there were specific categories for "trolling" and "glitch abuse." Wouldn't having these two separate categories make it easier for the developers to gather data and implement countermeasures?Coins missing due to late purchase bug (Steam) - Chat support closes case
Hi everyone, I am facing a severe database synchronization bug with the current Battlefield 6 Battle Pass. I play via Steam. I originally had 1600 Battlefield Coins. I purchased the standard Battle Pass for 1100 coins today when I was already at a high tier (currently at Ultimate Path level 19/22). My wallet balance now stands at 1000 coins instead of 1600. The game completely failed to retroactively grant me the 400 coins from the previously completed tracks (Recruit and the main 4 paths). I can clearly see the remaining 200 coins are sitting at the end of the Prestige path, meaning 400 coins are completely missing from my account. I have tried contacting EA Chat Support twice today (Case #254761345). Both times, the agents lied about escalating the issue and immediately closed the chat with "No solution available" without helping me at all. Can a Community Manager please look into my account history and manually grant the missing 400 Battlefield Coins? Thank you.
Conduit is locked again with no unlock option — Steam / multiple PCs
Platform: PC — Steam Issue: Conduit is locked even though I unlocked and used the Legend previously. Conduit currently appears as locked, but unlike other locked Legends, there is no option to unlock or purchase her with Legend Tokens or Apex Coins. The issue is not limited to one PC. I recently changed my hard drive and reinstalled Apex Legends, but Conduit is also locked when I log into my account on other devices/PCs. This makes me believe the issue is related to the account entitlement/progression rather than the local game installation. What I have tried: Restarting Apex Legends. Restarting the PC. Checking the game files through Steam. Logging into the same account on another device. Reinstalling/moving Apex Legends to another hard drive. Expected result: Conduit should remain unlocked because I had already unlocked the Legend previously. Actual result: Conduit is locked and there is no option to unlock her. This appears to be very similar to the recent “Conduit locked and cannot be unlocked” issue that was reported on the EA Forums. Please check whether the Conduit entitlement has been removed or incorrectly reset on my EA/Apex account. I can provide screenshots showing that Conduit is currently locked and that there is no unlock option, as well as any account/platform information needed to investigate the issue.[PC/Steam] installer doesn't list Apex (0x675 / 0xF0)
Platform: PC (Steam) | OS: Windows 10 (winver: ____) Summary: Since the anti-cheat migration (Easy Anti-Cheat -> EA Javelin) on Sept 29-30, Apex Legends closes itself immediately after the anti-cheat finishes loading. I can never reach the main menu. It happens on every launch. What I see: - First it produced error 0xF0 ("game unexpectedly closed"), Session ID: h3s9VHOz6ODxiYrhs83KH6uNFxAozks1QRt6JUEhVlASl4FN - Now it usually exits with 0x675 (ERROR_FAIL_FAST_EXCEPTION), i.e. the process appears to be force-terminated during/right after anticheat initialization. Diagnostics (all reproducible): 1. sc query EAAntiCheat (admin CMD) returns: [SC] EnumQueryServicesStatus:OpenService FAILED 1060: The specified service does not exist as an installed service. -> The EA anticheat service is not registered on this system at all. 2. Core Isolation / Memory Integrity (HVCI) has never been enabled on this PC (registry check: key not found), so it is not blocking anything. 3. Running C:\Program Files\EA\AC\EAAntiCheat.Installer.exe shows NO Apex Legends in the game list. The installer appears outdated and doesn't know about Apex's move to EA Javelin. 4. Already tried: full restarts of the game / Steam / EA app, verifying game files, running as admin, checking for conflicting background software. Question: How can I properly (re)install the EA Javelin anticheat service for Apex when the local installer doesn't list Apex? Is there an updated EAAntiCheat installer available, or any known fix for the "service not installed (1060)" state after the Javelin migration? Attached: screenshots of the 0x675 popup, the sc query output (1060), and the installer's game list. Any help is appreciated, thanks!PARTIDA NÃO ABRE/NÃO COMEÇA
Faz uns dois meses que estou tendo problemas ao começar partidas, qualquer partida, mas principalmente no Modo Carreira treinador, onde eu jogo mais. Toda partida que começo a jogar, o EAFC26 fica com a tela preta, fica com o EAFC26 carregando e a partida não começa (Na verdade são duas telas, a primeira é a logo do EAFC26 carregando para sempre, e a outra é o EAFC26 carregando por alguns segundos e some, ficando apenas uma tela preta para sempre). E fica assim e nunca volta. E na última semana não sei porque, mas não consigo jogar mais por conta disso. Antes era de vez em quando, mas agora está sendo toda vez, e em qualquer partida, mesmo eu reiniciando, instalando de novo o jogo, limpando o cache do EA Launcher e Steam, qualquer coisa que eu faça não adianta. Obrigado por cada um que leu e parou um tempinho só para me ajudar!
