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Cheating and Appeals Process

CG_Meathead's avatar
CG_Meathead
Icon for Capital Games Team rankCapital Games Team
5 months ago

Hello Holotable Heroes, 

We have updated our process for you to submit a cheater or to appeal a ban. 

To submit a potential cheater, please fill out this form: https://forms.gle/SDaJmjYy1is2M8Rn7 

To appeal a ban, please fill out this form: https://forms.gle/BdaiA13JqiaZGDPbA 

Submitting a person as a potential cheater does not mean they will get banned automatically. We will investigate the account and act accordingly. For Privacy reasons no notification will be sent to tell you if any action has been taken. 

Appealing your ban does not mean you will be unbanned. You will not be informed on any decision we make. Bans issued under the previous cheater investigation system will not be investigated. 

We understand cheaters ruin the fun of any video game and it’s frustrating to see that happen here.

Under the previous system to address cheating in SWGoH, we banned more than 4,000 cheaters and we anticipate actioning on more with your help. We are aware that people will go to extreme lengths to cheat at a Video Game (Sounds weird saying that, but those people do exist). We take fairness seriously and we will not tolerate cheating in SWGoH.

With your help we hope to remove bad actors that negatively impact players experiences and deter others who may be tempted to. We look forward to continuing to make SWGOH a place you enjoy.

Thank you for your continued support, see you on the Holotable!

-SWGOH Dev Team

Published 5 months ago
Version 1.0

18 Comments

  • Consider allowing us to upload screenshots of the cheaters. How are we supposed to provide ally codes of cheaters who don't have an swgoh.gg account, or have gone to lengths to make it impossible to find it by having common names, or names with Cyrillic characters? 

  • samsung183's avatar
    samsung183
    New Spectator
    4 months ago

    Dice這玩家有開外掛程式請ea公司偵測下 還玩家ㄧ個公平遊戲空間 

  • Apologies if covered, but is the result of a cheater report shared with the submitting player?  I understand that we won’t know what happens to a cheater, but do we at least get some recognition that cheating took place?

    Thanks.

  • APM822's avatar
    APM822
    Seasoned Rookie
    2 months ago

    CG_Meathead 

    Can  you give any indication of how long after reporting a cheater we should expect to see it dealt with?  Post was 4 months ago, support had shared the link a little before that so I've been doing what as a developer you asked for 5 months and yet cheater is still as active today as the first day we've been reporting them.  If the ETA is 6 months thats not great but gives us indication that it might still be looked at if its shorter then I've got a case way outside timeline that needs looking at 

  • I have been trying to recover my hacked and banned account since 2021 and since that time I have been told to speak to CG_LucifersDaddy, but he is no longer present, I spoke to him through the old forum and explained that my account was used by my former guild leader to destroy enemy territories without having to worry about the attack in the guild war, this occurred during a period when I stopped playing, I was warned by other members of my guild that my account was still active and I immediately changed its password, but when I tried to log in it was too late and it had been banned. CG_Meathead

    I tryed to contact EA a lot of times, but they just redirect me to useless topics.

  • The form mentions that you need the player’s ally code to help identify the player. How does one find the ally code of a player that is not a friend. Mine shows at the bottom of my profile screen when I’m viewing my profile. ( on mobile ) when viewing the profile screen of the suspected player using exploits, there is no ally code at the bottom. Any help would help my fleet shard greatly. The top 5 of us are fed up with a possible cheater.