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Investigation: Failed Purchased Bundles

CG_Meathead's avatar
CG_Meathead
Icon for Capital Games Team rankCapital Games Team
4 days ago

Hello Holotable Heroes, 

We are aware there are a couple bundles that are resulting in a failed purchase and giving crystals instead of the goods of the bundle. 

We have removed those bundles from the store. 

Once we figure out the issue, the people who had failed purchases will have the bundle sent to their account. 

Sorry for the inconvenience. 

Published 4 days ago
Version 1.0

15 Comments

  • are we getting this bundle back for purchase I was going to buy it then you guys took out because of this issue.

  • Any update on this? I still haven’t received what I actually bought (large galactic upgrade kit V) causing me to miss out on the bonus drops as well. 

    575-131-255

  • I had asked for a refund multiple times today after not receiving the Zeta Reserve Cache that I bought October 9th, 2025. After going back and forth with about 5 different chat advisors, the last one sent me a measly 40 zeta LOL for what I paid $55 USD and for having to wait almost a week does that sound fair? Not my problem there are technical issues. I should’ve gotten compensated for my trouble with at least more zeta this is insane. My ally code is 826-154-126.

  • Being patient but its been awhile. Jawa 5 pack bought for zeta/omi chance but got crystals instead. 453-375-985