Hello Holotable Heroes,
The team is aware of and are investigating issues with 2 packages in-game which are sending Crystals instead of the contents of the package.
Supreme Energy Bundle
Signal Data Mastery II
When we know more, we will keep you updated.
Thank you for all your reports.
Capital Games TeamI don't think they're working on it. It's been what? 2 months now?
regarding about my problem, a 29.99USD pack, CG/EA didn t send the content, they sent crystals ... and ... after 2 months of discussions, they send me the pack content. so, for the future, if you have a problem, try to not give up (it is not an easy task) and give them the order number. I mean ask them about the order, it seems in this way they understand that you claim something more "official", not just items from a game. it was very very very hard to make them to check the order (if was executed by them as they should : buy an apple, receive an apple - not a peach !), all the time they avoid this with same bull**bleep** words and "the information is lost". just when I started to change direction, to bank, to money, to order number, they said : we need to transffer your case ... in the next hours I received the pack content (and I still have their 4K-ish crystals and coaxium). I hope this could be a feed back regarding "HELP" section of SWGOH. bleah ! I hope to not repeat this bad experience ! they could solve this in 5 minutes, somehow I'm still in a angry mood, I bought a lot for SWGOH but this bad experience marked me, I think I will reduce my spendings. or ... maybe they just are tired of my everyday pushing regarding my problem. could be also true ! :( good luck ! and keep protect yours Real Life Money ! if we pay for something, we must received what we have paid for !
