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Softlocking issue with Update

CG_Meathead's avatar
CG_Meathead
Icon for Capital Games Team rankCapital Games Team
2 days ago

Hello folks, 

We are aware folks are currently getting hit with a soft lock state. 

Please go to your iOS and Android store to look for the Client Update to download, if you are unable to see it, check periodically.

PC Client players, we are working to get the update to the client as fast as possible. 

Tomorrow will be a force update. 

There will be a make good once this issue has been figured out. 

Daily Quest:

If you completed your daily quests prior to the update, you will have already received your rewards that the daily quest in the update would have given you. If you only finished a couple of your daily requests prior to updating you will not be able to complete you daily quest in the new update and we will be working on a make good once the update is out and running properly.

PC UPDATE

Close out your EA App completely and then reopen your EA App 

Updated 23 hours ago
Version 4.0
announcements
  • darthdairy's avatar
    darthdairy
    Rising Novice
    23 hours ago

    Softlock

    stuck with 2 active reward icon in top right despite nothing to claim 

    forums buggy AF

    removed crystals from daily’s?

    daily’s reset but no way to compete some as already done 

    I think this update so far is terrible .. I’m personally not a fan of the new “quests” UI, but beyond that you have removed some key things and broke many others 

  • alviss_tano's avatar
    alviss_tano
    New Spectator
    24 hours ago

    I didn't finish my daily quests and now I can't complete them. And I can't complete the new ones either because they ask for requirements that we already had complicated. What the hell? This is not to mention that half of the update has been lost along the way, such as the requirements to complete achievements or the magnificent idea (not) of the eras.

  • Allimo84's avatar
    Allimo84
    New Spectator
    24 hours ago

    I am hearing the option to submit or forfeit a battle is gone now too...

  • D00M5LAY3R's avatar
    D00M5LAY3R
    Seasoned Newcomer
    24 hours ago

    My pc client got the new update but now it locks on objectives with spinning logo

  • Kaoticagent's avatar
    Kaoticagent
    Seasoned Spectator
    24 hours ago

    I un-installed and reinstalled and it fixed most of my issues on android. It may work for some of you also, just make sure you have your account linked somehow so you can get back in.

  • Hildor81's avatar
    Hildor81
    Rising Traveler
    24 hours ago

    Well now I can't get into game as the thing will not up date and I was in mid GAC too. Well normal CG quality control I see, and for once, I'm not joking. I know it's not your fault Meathead  but... Yeah, really bummed out. 

  • sfc9dbxrf1ff's avatar
    sfc9dbxrf1ff
    Rising Spectator
    23 hours ago

    Passes don’t work  and the objectives button is broken. I cannot claim my energies. 

  • Kirbster05's avatar
    Kirbster05
    Seasoned Newcomer
    23 hours ago

    After the update it ignored my profile as it has before so I shut it down. Started it again so I could chose my profile and now I'm stuck with a spinning circle on Google Play Games. I click on my profile, nothing happens, and I just get the spinning circle. I un-installed and re-installed and I am still having the same of issue. I went to the Google Play Store, found an update, did that, and I'm still having the same spinning circle problem-game will not load. 

  • -Knoway66-'s avatar
    -Knoway66-
    New Spectator
    22 hours ago

    Ok, I took update from the AppStore as your advice. I was so excited for new content and quests. And then, 2 hours later - the update is stopping on 84-89%. Reinstalled game again, and again and again, and... Nothing. I'm really disapointed for this "anniversary". This is kinda clown from the box...

  • Enigma77769's avatar
    Enigma77769
    New Spectator
    21 hours ago

    Ummmm yeah the soft lock seems to be fixed but daily's are broken...