Hello, i've been dealing with the in game help button customer support, but after 4 days of back and forth, i've been given this link, I was told you guys are aware of the issue, but mine is a little different. After buying episode pass+ mara jade bundle I and II and claming day 1 of the new era calendars and all other rewards that offered loaned unit era levels I was at level 26 loaned unit levels. In the store there wad the "Exclusive just for you" connotated Bundle that had 7 more loaned unit era's. It was the R5-D4 Bundle II, I was skeptical at first because I didn't need or care for the R5 shards or anything else asides the Loaned unit era levels since all those era characters were released and didnt have current events anymore. Anyways it was 74.99 and I bought it. It put me at loaned unit era level 33 so it was worth it for me... well it was until I noticed on day 3 of the new era, after having claimed 6 more levels from the 80 day calendar.... I was now at level 32.... at some point I had lost 7 unit era levels.
My issue is I only bought that $75 bundle so I could have extra unit levels for this era, having had it for only 1 or 2 days is upsetting, and dealing with the help has put frustrated me so much, and put me on the verge of closing my wallet to this game for good. Having been a nearly day 1 player, and spending a small fortune on this game, this is the only time I've tried getting help or a refund on a purchase, and my goodness has this been a terrible experience. If one of you lovely devs can look into my issue, that would be MUCH appreciated, thank you.
Capital Games Team
