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[GUIDE] How to Report a Bug for EA Connect Mobile?
Found a bug? Help us fix it faster -- include the details below. What happened? Briefly describe the issue. Steps to reproduce ... ... ... Expected result What should have happened? Actual result What actually happened? When did it happen? Date, time, and timezone. Your setup Platform (iOS / Android) + version Device (e.g. iPhone 17 Pro, Galaxy S26 Ultra) Evidence (if available) Error code(s) Screenshot or video Example Issue: Game crashes when opening inventory Steps: Open game → Load save → Open inventory Expected: Inventory opens Actual: Game crashes to desktop Time: 25 March, 14:30 (GMT+1) Platform: PC, Windows 11 Error: No code shownEA_Leeuw3 months agoCommunity Manager151Views1like0CommentsUnable to Update Game Using EA Connect Mobile on iPhone 12 Pro Max
Hello EA Connect community, I’m currently experiencing a technical issue while trying to update my game using EA Connect mobile on my iPhone 12 Pro Max. When I try to check for updates, I cannot find the latest version of the game or any option to update it. I’m not sure if this is a bug or if there is another method to update the game on iOS. Device: iPhone 12 Pro Max Platform: iOS Issue: Unable to find or install the latest game update through EA Connect mobile. If anyone has experienced the same issue or knows how to fix this, please let me know. Any help from the community or EA team would be greatly appreciated. Thank you.198Views1like1CommentCan’t add my online friends
I’m having an issue with adding my friends. They were all added at a point, but then they all disappear out of my friends list and when I try to add them back on, it says that there’s a error in the system and to try again later. It’s going to going off for three days and nothing’s changed.. sincerely, brown_buck_RogersMac_Kilo_4154 months agoRising Newcomer213Views1like1CommentBugs? Glitches? Weird app behaviour? Let us know.
The only way we can squash the bugs is if we know they exist, so your report genuinely helps. A bug might look like: 🐞 The app isn’t loading or gets stuck on a screen 👻 Messages appear... then vanish from chat history 📵 You’re not getting notifications, or they show up way too late 🌀 Something just feels off or isn’t working how you’d expect 🧩 Anything broken, janky, or just plain weird The more detail you can give (what you were doing, your device, how often it happens), the more we can actually do something about it. Every report counts.EA_Cerene1 year agoEA Connect Team167Views1like0Comments
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