Forum Discussion

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
4 years ago

Re: My account needs to be reset but is linked to an old school email. Help :(

Hey @TrueIamjimbob211,

In situations where you no longer have access to the email address registered to an account, we do need to verify some additional information before any changes can be made.

While not every single question is required, if our advisors aren't able to match enough of the provided information with what was originally registered on the account, I'm afraid we won't be able to update this.

You're welcome to reach back out and try going through the recovery process again, though this is not something we're able to assist with on the forums directly. 

2 Replies

  • TrueIamjimbob21's avatar
    TrueIamjimbob21
    4 years ago

    Every-time I go through Contact Us - Create New Case - Origin - PC - Manage Account - it redirects me in a never ending circle of the same options. Is there a direct link that I can use to get to support without the run around?

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @TrueIamjimbob211 

    You'd need to fill out the categories when opening a new case, even if you're going through the link in the previous post.

    However, you should also be able to resume a prior case in your case history.

    If you prefer you can also speak with support over Twitter or Facebook instead, though keep in mind the requested information will be the same regardless of the contact method.

About Origin for Mac

Discuss Origin for Mac and your favorite games, and meet other players in the Origin Mac community to play with.24,552 PostsLatest Activity: 3 months ago