Re: Stuck on white screen in SimCity BuildIt after watching prize video
Hi @cececole,
You're able to save your city and its progress by linking it to your Facebook/Google Play/Game Center account. Once you've completed the tutorial you will have the option available to link your account. You can do this by clicking on the screwdriver and wrench icon and selecting Game Center/Google Play or Log in with Facebook.
For the issue with the white screen caused by watching the video, I can suggest the following:
1) Clear the browser cache on your device. If you're not sure how, here's are some useful articles that covers the main browsers used on:
-Android devices: (Link)
-iOS devices: (Link)
-Amazon devices: (Link)
2) After clearing your cache, reboot your device (ie turn it off then turn it on again!)
3) Also, check to see if you have any Operating System updates for your phone. The exact steps can vary from device to device, but generally it's a case of checking your menus:
Settings > About Phone > System Update or Settings > General > Software Updates > Install Now
If you are running any 'optimization' type apps on your device -- those that claim to save battery or 'speed up' your device by clearing temporary caches and/or killing unnecessary background apps -- please ensure you exclude SimCity BuildIt from their lists. The game is designed to store temporary data on your device specifically to ensure the smooth-running of the game, and any abrupt closures from external apps can result in minor loss of progress in your city or other strange behaviours.