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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Re: Games Freezing - Mahjong Garden, Trizzle, Scrabble, Yahtzee

Hi @gamepp1    

  

Can you try going through the following steps and let us know if you continue running into issues after? 

   

  • Restart your device and modem/router then try to load your game     
  • Clear your Cache/Cookies (<-- link)   
  • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
  • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
  • Try another Browser (Chrome, Edge, Safari) 
  • Check your device meets the Requirements (<-- click here) to play POGO games   

Thanks!   

3 Replies

  • gamepp1's avatar
    gamepp1
    3 years ago
    @EA_Illium Yes had done all of the above and listed in original post.
    As to Requirements prior to my post:
    - Cleared Cache/Cookies
    - Though the ISO was 3 versions newer than required I updated to macOS Monterey (this 2015 Mac can not go any newer)
    - Had already updated Google Chrome to latest
    - Google Chrome does not have a Private Mode and had worked fine the past few years
    - 16 GB RAM
    -

    MacBook PRO 2015
    31. GHz Dual-Core Intel Core i7
    16 GB 1867 MHz DDR3 RAM
    Intel Irtia Graphics Card 6100 1536 MB
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago
    @gamepp1 Thanks for the update, Does this seem to happen after playing for a while or when you do a specific action in game?

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