Forum Discussion

abbycattx's avatar
abbycattx
Hero
10 months ago

Re: Solitaire Home Story Lost Stars that I had

@Player_e0v6lr6v 

Hello again, I answered your other posting as well.

Here's how to get help!

On the Pogo website: Click on the Community Button and then Click on Blog

The page below will appear and to the right you will find two options for help.

The first option, Forums will take you to the Pogo Forums to post your question.

The second option, HELP will bring you here. 

Pick a suggestion that best suits your situation, if you cannot find one. I suggest the option of "I need help getting Pogo to work"

When you click on this option another window will appear and you will see a CHAT WITH US option, click on this and follow the steps after that.

Also, our EA Community Manager has developed a detailed guide for help, you can bookmark it for future reference.

Click here to view the guide > Pogo Troubleshooting Guide

Home everything works out for you and take care!

4 Replies

  • patb198's avatar
    patb198
    10 months ago

    This keeps happening to me also.  I have tried to get the issue resolved to no avail.  I have paid for the Season Pass in the new Pirate challenge, but I can't progress in the game if I lost my stars.  This needs to be fixed.

  • abbycattx's avatar
    abbycattx
    Hero
    10 months ago

    @patb198 @EA_Illium @Player_e0v6lr6v @eg4wtasq120j 

    Update 8/29/2024

    Posted on Pogo Forum, here > Games Forums Home | Service Update

    Hi everyone -

    We understand that some players are facing issues with not receiving stars after completing levels in Solitaire Home Story. Please know that our team is actively investigating the issues. We truly appreciate your patience, and we'll share any updates as soon as we have them. Thank you for your understanding.

    Sconnie

  • beromacaor's avatar
    beromacaor
    10 months ago

    I paid for the Season Pass, too. This is the first time I have purchased a season pass and the first time I have had this problem. I wonder if there is a connection.

  • LaxTawVq's avatar
    LaxTawVq
    Seasoned Newcomer
    10 months ago

    OK, Sconnie,

    That was 4 days ago. When will EA actually fix this issue?

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