Re: [Xbox] PvZ GW2 Crashing After Launch

@EA_Shepard alright! If you don’t see anything wrong then I wouldn’t mind being told what those quick steps you mentioned are. I unfortunately don’t have a PC to test this out on. 

@FelixLovesPete Yeah, these are the things you can do to see if they help out with that console.

Xbox Series X

• Quit all running Apps (For Series X|S consoles)
• Remove any connected device, or additional USBs from the console then restart the Xbox
• Check for updates
• Try the steps in our Connection and Advance Connection Guides
• Open you're Xbox NAT Type
• Change DNS settings (You can use the public Google DNS primary: 8.8.8.8, secondary: 8.8.4.4) 

Persistent Storage

• Go to settings > Select Device & Connections > Then Blue-Ray
• Select Persistent Storage > Clear Persistent Storage

Alternate Mac:

• Go to settings > Select General  > Then Network settings
• Go to advanced settings > Alternate Mac address > Select clear
• Select restart

Factory reset - there are a couple of options here. Reset to factory or reset and keep all games

Delete the Gamertag and the game from the console. Log back into the Gamertag and redownload the game. This syncs up everything correctly.

@EA_Shepard hi! Sorry for responding so late. I tried everything you sent however nothing worked. It still freezes at random points and I still can’t do anything about it. 

@FelixLovesPete Can you go into manage games and apps and delete the profile data from there reboot, and launch it again? Let me know where and when specifically it crashes so I can see if I can reproduce it myself?

@EA_Shepard ive already deleted the profile data several times and that hasn’t fixed much. I will say the crashing happens a lot more in garden ops. I can’t put a video to show when it crashes but for example I was just playing and doing the super brains quests. And the very first one where it’s the grave ops mode, as soon as I got to the boss wave it crashed. I was playing * lil drake and I was using the mech. The crashing will honestly happen anywhere at any time.

@FelixLovesPete The Mech is super fun too. Can you set up a guest account on the console for me and see if it crashes? If it does it's a console issue. If not and you can play, its data linking to your specific Xbox profile. Getting rid of that is a bit harder.

@EA_Shepard i can’t log in with a guest account: the game won’t let me. I have tried making a separate account and seeing if that works but as I stated before it also just crashed